£25 voucher for £8 to spend at secretsales.com from KGB Deals

libertysurf

Thanks OP! At last all fine, and I have an important item delivered in time for Christmas. Very happy.
(If this had gone smoothly at the beginning I would have bought loads .)

Savvybunny2009

A word of warning with Secret Sales regarding codes, I bought a top and they sent the wrong size and a piece of jewellery which was rolling around loose in the box, no tags, broken and badly scratched. So I sent them back as requested, they cannot send a replacement due to no stock and they won't do a refund as I used a gift voucher. I guess you live and learn but it may help others - if your goods arrived damaged/wrong sizes etc, they will not issue an e-voucher for a refund.

[Deleted User]

Savvybunny2009 wrote: »

A word of warning with Secret Sales regarding codes, I bought a top and they sent the wrong size and a piece of jewellery which was rolling around loose in the box, no tags, broken and badly scratched. So I sent them back as requested, they cannot send a replacement due to no stock and they won't do a refund as I used a gift voucher. I guess you live and learn but it may help others - if your goods arrived damaged/wrong sizes etc, they will not issue an e-voucher for a refund.

Yep, I've had that too. That way they shift a lot of stock that may be damaged before sending it to you without you being able to prove you didn't damage it. :mad: Remember, they are selling surplus stock or very slight seconds that they have bought wholesale. There are lots of thes site around (like Brand Alley etc). They have similar stuff for sale on rotation. Most of it is fine but you have to check everything really carefully inc' the small print

tinkerbell28

Yes a lot of these sites are seconds, although they don't say. Watches etc turning up unboxed, items not in retail packaging.

Plus as I have said alread many times you'd question their authenticity. The Balenciaga fiasco was a prime example. SS still deny to this day they were fake......

But yes where refunds are concered you'll only get the cash value back that you paid to them, they don't refund e vouchers back to your account at all.

So be warned.

Princess_x

Is anyone else still waiting for their new codes? So many emails being sent back and forth. I don't blame KGB, but surely secretsales would know not to send the old type codes :S When a mate enquired about their missing codes, they were sent a replacement which was a mix of letters & numbers and nothing like the first batch we received (which could easily have been forged as they were so similar!). They keep saying the merchant has sent 4 new codes, yet when i try, it's clearly been used before or not activated or whatever, as it doesn't work at all. The merchant is obviously secretsales, so i don't understand why they can't just send me 4 codes from the new batch like everyone else has been getting. Surely they know by now that their first batch were flawed.

amberjade_2

I have emailed both and have had no reply- 2 days now. I have emailed kgb again asking for a refund and I am on hold with ss as I ordered something ages ago which did not arrive.... only £2.50 but still.

amberjade_2

KGB have just emailed back saying they will refund the £24 for 4 vouchers. I feel uneasy with ss as they have not replied to 2 emails and on message for a £2.50 item. I may have lost out on a good offer but I will buy less as I'll have to think on my spend!

lil_tiger

amberjade wrote: »

KGB have just emailed back saying they will refund the £24 for 4 vouchers. I feel uneasy with ss as they have not replied to 2 emails and on message for a £2.50 item. I may have lost out on a good offer but I will buy less as I'll have to think on my spend!

I have only just realised my code didnt work neither, I had emailed SS on the 15th however I never recieved a refund, I will be getting in touch with KGB now.....NOT happy with the CS of SS :mad:

HopePray

After countless e mails, and loosing my temper a bit, I eventually got all 4 codes and have used them all, I did use one as a years postage as I often see a little something but it would be expensive having the postage on top. Good luck to all who bought.

libertysurf

Very happy. My last item came today. Everything looks fine to me, not seconds. And the price was amazing.
:beer: