EDF Online Saver 7 - Switching Timescale and Set Up.

societys_child

Hummm .. signed up for EDF 0S7 last November

Electric was switched 11th Dec ..
Gas was switched 24th Dec ..

I've had emails/ letters confirming Online S7 but still unable to log in to online account. Also got 2 different account numbers (neither work):mad:

Got a gas bill this morning ... charged at standard tariff rates, for the period 24th Dec to 16th Feb (55 days? what's that about?)

According to my calculations it's about £6.30 overcharge - not a lot 'till you realise it's only the gas bill and it's only for 55 days
It does include £25 welcome bonus so that's a plus. :T

However, not had an electric bill, yet ... and I spent so looong re-reading this thread (to get some ammo) they've all gone home now ... gonna have to tap my fingers on the table 'till Monday..... Grrrr

I'll let you know what happens.

backfoot

Yes, please take it up with them.

My post 10 in the attached thread is relevant.

https://forums.moneysavingexpert.com/discussion/3054144

You are not alone. They have agreed to a full refund for these circumstances.

I am currently trying to get to the bottom of why this is happening so long after signing up. By defintion they know you are signed up to OS7 because they have credited the Bonus which was exclusive to that tariff.

societys_child

Thanks for that link backfoot, I shall have a word on Monday (if I can get thro') ..
and a big thanks for all the work you've put into this.

societys_child

Regarding my previous post above (no 363) I rang EDF and was answered in about 10/ 15 mins.

The reason given for the bill being sent after only 55 days is, they are trying to align my gas and electric billing date. (I guessed that could be the reason)

Very nice CS lady said she would recalculate the bill and credit the difference to my account.

So far so good ...

After "checking" she said I wouldn't be affected by the March price hike but I didn't get an assurance that prices would be held until Dec 2011. Something about it being a variable rate.

Got the usual explanation about the system change etc, and was asked to try another browser as this seems to be causing problems with logging into online accounts .. they're "looking into it".

Er .. well, it is possible so I had to let that one go .. normally use FF so I've just tried Chrome, still can't log in and thinking about it, some posters have received passwords and pin numbers ..

the message:
"We are improving our MyAccount service and will write to let you know when it is ready for you to register for it" doesn't look like a browser problem to me ...

She also asked if Id registered my email ... well I've had a couple of emails from EDF but is registering it something else? .... was a bit slow there. .... I'm useless on the phone:rotfl:

jack_spratt_2

If I remember correctly I received an email from EDF asking me to click on the link to confirm my email address

There used to be 2 log in pages one for the old numbers and one for the new account numbers taken from the EDF website

We are making lots of improvements to My Account, which will become available to more and more customers throughout 2011. While we make these improvements, we are running two versions of My Account online. If you have just received a new 12 digit account number beginning with '67' you will need to re-register for our new service via the boxes below. You will no longer need a PIN.
If you haven't received a new 12 digit account number yet, you can still access the old

societys_child

If I remember correctly I received an email from EDF asking me to click on the link to confirm my email address

Ahh .. not had that, although I have had a couple of emails from them.

There used to be 2 log in pages one for the old numbers and one for the new account numbers taken from the EDF website

Appears I should also have had a letter with some log in details (password?) ..so trying to access "my account" is just a waste of time at the mo ..

jack_spratt_2

Found the email from EDF and it reads

Please click the link below to validate your email address.

Please note that if you don’t validate your email address, we have no way of contacting you directly online and you will not be able to benefit from paperless communications from us.

I think that you signed up before the change over to the new system pre December and as such you are on the old system and they are changing these customers over to the new system in the next few months

stef.s

I'm struggling to register for the online My-Account.

I get the "We are improving our MyAccount service and will write to let you know when it is ready for you to register for it" which is even more frustrating as the reason I'm trying to register for it, is because they have sent me a letter telling me I can register for it.

Gah!

frankie

Just had my first electricity bill from EDF for the wonderful OLV7. I really thought my switch was now done.

Even after being told I was on OLV7, you've guessed it, billed for standard!!

OK the billing period was only one day (!!), I haven't submitted a reading yet, so all the bill actually showed was the welcome bonus and my first DD payment.

So even though it said its my first electricity bill, I think its really a statement?? Who knows!

Worryingly, also was an accompanying letter extolling the virtues of paying by DD, which I already do!

I just bet that when my first reading is called for, and the billing is actioned, it'll be on standard tariff despite being told otherwise. Or maybe it'll be on some other tariff not yet dreamed up yet!

The incompetency of EDF really beggars belief.

snowcat53

Hi all,
I have noted and appreciated backfoot's efforts to sort out the problems of billing at the standard rate rather than online saver7. The problem is still going strong as I found out today.

My first elec bill had me on standard tariff (despite my having signed up to dual fuel onlione saver7) so i rang 3 weeks ago and the helpful person said 'no problem i can see you should be on online saver7, i have changed you manually on gas & elec and you'll get a new bill'. I didnt though, until i entered new meter readings last week. This now shows me on online saver but only from when the gas switched on 7 jan , and standard before then! Due to a clearly wrong meter reading (labelled as A for 'actual') the portion on standard is massive compared to that on the online.

I havent been able to get through again on the phone and i hope they do correct it but why should we all haver to go through this? Surely they cant get away with only correcting errors - always in their favour - only if you complain?