Dave the funky monkey £10 delivered m&s

Kaz90

They said no! They said that I brought it subject to terms and conditions and that cancelling was ok basically!

When I said that someone else had been in the same situation as me and had it honoured they went and asked their supervisor and they said no! Then they had the nerve to say would you like to buy it for £25!

Not a happy bunny!

mummyofonechild

Kaz90 wrote: »

They said no! They said that I brought it subject to terms and conditions and that cancelling was ok basically!

When I said that someone else had been in the same situation as me and had it honoured they went and asked their supervisor and they said no! Then they had the nerve to say would you like to buy it for £25!

Not a happy bunny!

Ring them back, they are still advertising it with 50% off



http://www.marksandspencer.com/gp/search?node=42966030&field-keywords=dave&x=0&y=0&viewID=results&intid=gnav_search

Gemzie121

Sooo Dave is in stock yet some of us arent getting him??? what??? Its like they are picking and choosing who they want to send them to!

I emailed and they said mine is delayed not cancelled? I dont want it to get to like xmas eve tho and not have one! Yet if I get one from Argos or somewhere and mine turns up I'll end up with one I dont need...

Gemzie121

OMG! It says hes to be dispatched soon! Never thought that would happen, must be my angry email that did it...

I am fuming for those who had the orders cancelled when hes now back in stock for £25 though... they should have stopped accepting orders until the current ones had been fulfilled at the offer price. I would definitely email or ring and complain, you ordered it at the lower price, they cancelled on you and now they want you to pay a higher price for it, very unfair! Dont stand for it, they should honour your order now they have stock, it seems they are trying to get out of honouring some orders. The more people who do this, the better, its totally unfair some people are paying more than others for the same thing that was ordered in the same timeframe (im presuming most of you ordered on the 6th or 5th?)

Natbag

Gemzie121 - You could buy one from Argos and ask for a gift receipt. As long as it's unopened and you have the receipt, you'll be able to get a refund or exchange after Christmas. So you could get one as a back-up plan.

bluenose1

When I telephoned and advised it was showing as 50% off but coming up normal price at checkout the girl was very apologetic and took my order over the phone. Will now take my £18.97 on back to Wilkinsons.

mummyofonechild

bluenose1 wrote: »

When I telephoned and advised it was showing as 50% off but coming up normal price at checkout the girl was very apologetic and took my order over the phone. Will now take my £18.97 on back to Wilkinsons.

It has been like that since I rang up at 9 this morning. They have had plenty of time to correct it.

Kaz90

I just retried and went along the lines of its still advertising as 50% off. I spoke to a really nice guy called Dave (thought that was quiet funny as I wanted a Dave!) and hes sorted it at 50% off! Yey!

Massive thanks to the people that highlighted that I should ring up, I wouldnt of bothered otherwise!

Touch wood ive got a Dave coming

mummyofonechild

Kaz90 wrote: »

I just retried and went along the lines of its still advertising as 50% off. I spoke to a really nice guy called Dave (thought that was quiet funny as I wanted a Dave!) and hes sorted it at 50% off! Yey!

Massive thanks to the people that highlighted that I should ring up, I wouldnt of bothered otherwise!

Touch wood ive got a Dave coming

Well Done
:T:T:T

Gemzie121

Natbag wrote: »

Gemzie121 - You could buy one from Argos and ask for a gift receipt. As long as it's unopened and you have the receipt, you'll be able to get a refund or exchange after Christmas. So you could get one as a back-up plan.

Looks like he's going to come after all, its now open order, cant change it etc. If it gets to the 21st when Im in town with my friend and hes not turned up I will go to Argos as a back up plan, thanks!

Guys who are picking up instore, remember to do a quick check that they work before taking them home (presuming they have a button on the front to show what he does?) at least then you can say there and then, it doesnt work and it'll be quicker to sort out.