Dave the funky monkey £10 delivered m&s

Kaz90

Mine got cancelled! How annoying!

mandycr

i have been waiting for over a week for an order from m&s to change still nothing have just cancelled fed up waiting i could have been out and bought the items ten times over think they have just lost another customer (well unless there is a new glitch on the way)

Cher-Ching

just sent an email to them. not rude but angry and a little sarcastic!. my closing lines were:

"As this was a Christmas present, I will have no option to purchase the item elsewhere at a higher price. Will Marks and Spencer refund the difference to me for the inconvenience caused? I feel this is only fair as your stock check mishap, and the fact that you took so long to inform me of this matter, is ultimately responsible for me having to pay a higher price."

doubt it will get me anywhere but worth a punt!

angelsmomma

cambermam wrote: »

Yep me too, does have batteries in though so am going to have to go out and buy some more to check it. Someone else reported there's didn't work even with new batteries

That was me, it just isn't working.

I emailed cs but as usual got a standard tough luck email back.

I emailed again telling them it is just not on that I can't get it at the same price when they come back in stock, got the usual c**p apology with a credit on my account of £5 which is a waste of time as it can't be used with offers so I would end up paying postage to use it therefore negating most of it.

Cher-Ching

angelsmomma wrote: »

That was me, it just isn't working.

I emailed cs but as usual got a standard tough luck email back.

I emailed again telling them it is just not on that I can't get it at the same price when they come back in stock, got the usual c**p apology with a credit on my account of £5 which is a waste of time as it can't be used with offers so I would end up paying postage to use it therefore negating most of it.

same here i just got a reply from my email i sent earlier today complaining about the fact that they cancelled my order. look like a bog standard 'oh well never mind get over it' email. I just sent a reply saying please acknowledge my email and answer my questions and not try and fob me off with a general email. see how i get on with that one.

EmmaLouiseStar

mine was cancelled too x

cazscoob

I have had a call from them just now apologising and saying they have a huge backlog and cannot understand themselves why the items are coming back in and out of stock?? the would not offer any sort of compensation and have told me if i am to get the items for christmas then i will recieve a dispatch email by the 15th. If this doesnt arrive i can phone to cancel my order due to it not being here in time??

No use to me as i cannot get out to replace the items i have ordered???

hmc

Gemzie121 wrote: »

I am not shopping with M&S again, its ridiculous! Fulfill your current orders before putting back in stock !!!!!!! I have heard absolutely ZILCH, ordered on Monday, still not dispatched even though i changed it to store collection, bearing in mind Im disabled and getting into town when theres snow/ice is impossible on my mobility scooter. If they had cancelled it when realised no stock then at least I could have reserved elsewhere, but not even that! my order status is still the same as it was on the 6th! so why are others getting these emails etc and mine has been ignored and left unchanged with no attempt to keep me updated? I am fuming!!!

mine is the same, not dispatched but delivered by the 14th it says. i have emailed yesterday but no reply. i guess there is no hope if others have had theirs cancelled?

Cher-Ching

hmc wrote: »

mine is the same, not dispatched but delivered by the 14th it says. i have emailed yesterday but no reply. i guess there is no hope if others have had theirs cancelled?

mine was due to be delivered on the 14th too but i got the email today saying it had been cancelled (i ordered mine on Weds just fyi)

hmc

oh just had email to say toys will be here by the 16th so will see