Dave the funky monkey £10 delivered m&s

podperson

OMG how unhlepful are M&S customer services!! Checked the delivery page and it advised me to change to store collection - tried to do this but wouldn't go through on the website so rang customer services. Got a guy who didn't have a clue what he was doing, put me on hold for about 15 mins and then came back to say that he couldn't put it for store delivery so he'd tried to reorder it but it since it was out of stock (which I had already told him!!) he couldn't and had ended up cancelling my whole order. Last time I order from them!!!

bravobeastie

angelsmomma wrote: »

Mine is broken too, tried it with new batteries but nothing doing. thought it was too good to be true that I got mine I usually miss out on this stuff

Mine was an M&S monkey and works when tummy is pressed. Could you perhaps try taking it into a store? they may exchange?

nikflo

my status is now saying "dispatched soon" and i can't change the order, so fingers crossed Dave is where he should be on Tueaday!!
sorry to hear so many people have been let down.

zenseeker

podperson wrote: »

he'd tried to reorder it but it since it was out of stock (which I had already told him!!) he couldn't

That's not as stupid as it sounds, sometimes the website can say out of stock, but stock could have come in and is awaiting an update on the item page, he could be on a different system that is updated quicker and free you one up but not in this case obviously .

Gemzie121

Mine has not changed at all, still 14th dec, not dispatched - I ordered Monday.

Starting to get rather cross now!

Just seen your post waddy80, going to change it to store collection as Im lincoln area, hopefully will dispatch for me then. Going to be difficult for me to pick it up as Im disabled so may have to get a flatmate or someone to pick up for me

mumibear

podperson wrote: »

OMG how unhlepful are M&S customer services!! Checked the delivery page and it advised me to change to store collection - tried to do this but wouldn't go through on the website so rang customer services. Got a guy who didn't have a clue what he was doing, put me on hold for about 15 mins and then came back to say that he couldn't put it for store delivery so he'd tried to reorder it but it since it was out of stock (which I had already told him!!) he couldn't and had ended up cancelling my whole order. Last time I order from them!!!

I ordered mine on the 6th (am) still says awaiting dispatch so emailed cs - they rang when I was not home - left a number for me to call - think I got the same guy as you - he did not have a clue - told me my item was in stock and would be delivered on tuesday - lol - he obviously does not read the forums on mse :rotfl::rotfl::rotfl:

stolt

oh dear, just chck mine orderd 6th december and its showing to be delivered by the 26th jan...... shame as i wanted it for my daughters birthday in a couple of weeks....

waddy80

Well I've had a reply from customer services. I asked for the order to be changed to store collection or confirm it would be despatched for crimbo. The reply says that he has tried to change to store collection, but couldn't. However he can confirm it is due for dispatch and will be with me this week. Still hoping that my Dave is sat in the corner of the warehouse waiting for picking. If he's not I will not be happy!

kaza

My Dave came today !! doesnt seem to do much, hope the kids like him.

kimmy393

I got Dave today too, thanks op