CLOSED - 28" Widescreen TVwith DVD Player £77

robin7667

{quote Any thoughts.}

YES

See my post on the previous page

mariauk

This is some of the corespondence I have received today, talk about not knowing what the other hand is doing! Note the part where they say the system is 24 hours behind, then how could everyones radios have already been sent? Still waiting for a reply to the last one!



Thank you for your reply. So am I right in saying the order for the radio which was never ordered in the first place has been cancelled and the order as stated in my confirmation email For the tv quoted as being in stock @ £77 is still on order?

Regards



Enquiry@aboundonline.com wrote


Dear

Thank you for your email about the order for item,(VM9323) BUSH
TR2003DAB CRM

I apologise for the inconvenience caused.

However when the previous email was sent to you, your order was
being processed, I can confirm, I have now cancelled the order
and no charge has been made to your card.

If I can be of any further help, please contact me.

Regards

Jan Jackson
Internet Customer Services

Dear

Thank-you for your email about your order.

Our systems work 24 hours behind, please email again tomorrow,
so I can confirm if the item has been sent or not for you.


If I can be of further help, please contact me again.

Regards

Lee Stacey



>

---

Original Message

---

> From:
> Sent: 16 Feb 05 14:18
> To: Enquiry@aboundonline.com
>
> Dear Ms Rowe
>
> I cannot believe that any company could be as efficient in receiving an
> order and sending it the same day. If as in this case there was pricing
> error on the item, I would expect to be contacted before the goods were
> despatched. I would like confirmation as to the whereabouts of the
> goods(I cannot see why you can`t just cancel the order) and if payment
> was taken and if so when my card will be refunded. Thank you for your
> time.
>
>
>
> Enquiry@aboundonline.com wrote:
>
> Please include the following line in all replies.
> Tracking number:
>
> Dear
>
> As you are probably aware, there has been an error on our website
> which may result in you receiving a Bush DAB radio, (VM9323),
> instead of the Philips widescreen television that you requested.
>
> The catalogue number and price on the website actually related
> to the Bush DAB radio and not the television.
>
> If you receive the radio please return the radio to us following
> the instructions on your delivery note and we will arrange for
> a refund if necessary.
>
> The Philips widescreen TV is not currently available.
>
> Please accept our apologies for this error and for any inconvenience
> and disappointment caused.

Zaphod_Beblebrocks

Latest e-mail,
Thank you for your email regarding your order.

Your order for the radio has now been cancelled and this will show on your next statement.

As the code used for the TV was actually for the radio and was a error on our web page no TV has been ordered, No money has been taken for this order.

Please refer to items 2 and 8 of our terms and conditions on our website.

If I can be of any further help, please let me know.

Regards,

Lisa Middleton
Internet Customer Services.

mariauk

Looks like this one has been covered by the old abound rule book


Dear Customer

Thank you for your email regarding your query.

I apologise that this is a genuine error on our website.

Please refer to our terms and conditions for more details, specifically
2 and 8

The old 2 & 8 let us down,lol. It was worth a try I bet they were in a 2 + 8 when they realised, such is life!

helen21_2

I think they should mean 2 & 7 shouldnt they?

Could'nt even get that right, could they?

Mind you its all a load of ***** :-)

robin7667

If no one has noticed they are clearly in breech of the t & c nr. 7.

Ill wait for my radio to arrive, i havent made any contact with them...will wait.

I personally think that I will receive a TV from them, maybe not tomorrow, maybe not next week but eventually.....

Play smart people.....

We got LOTR from sainsbury's
We got sagem myx7 from woolies
We got the gamecube from tesco's
We got BA flights to HK
etc etc etc.

We will get this one too

benflynn

robin7667 wrote:

If no one has noticed they are clearly in breech of the t & c nr. 7.

Ill wait for my radio to arrive, i havent made any contact with them...will wait.

I personally think that I will receive a TV from them, maybe not tomorrow, maybe not next week but eventually.....

Play smart people.....

We got LOTR from sainsbury's
We got sagem myx7 from woolies
We got the gamecube from tesco's
We got BA flights to HK
etc etc etc.

we will get this one too

I'm with you! So the plan is to sit tight and not contact them until the radio has arrived? I haven't communicated with them at all yet and the last mail I received was that the radio would possibly be sent....

robin7667

Thats right.

If the radio is delivered then a contract has been made as in their t & c.

Only thing is they supplied the wrong product...so you start the process of obtaining your loss of bargain tv that they do have in stock.....and so the story continues....

LIE LOW PEOPLE BE PATIENT AND WAIT FOR THE KILL...

Im very confident in getting this tv because they are messing up big time and making more mistakes every minute

bleugh

can someone urgently email me the images from the TV webpage

they should be in the format

V9323aKA03.jpg or something like that

(the bush dab radio is V1429aKA03.jpg for example

if someone could send me the cache for the whole webpage that would be useful to everyone in the forum

please email to aqzr16 AT dsl.pipex.com

benflynn

robin7667 wrote:

Thats right.

If the radio is delivered then a contract has been made as in their t & c.

Only thing is they supplied the wrong product...so you start the process of obtaining your loss of bargain tv that they do have in stock.....and so the story continues....

LIE LOW PEOPLE BE PATIENT AND WAIT FOR THE KILL...

Im very confident in getting this tv because they are messing up big time and making more mistakes every minute

well I will wait for the radio to appear... My dad who also ordered one has emailed them saying he believes a contract has formed already and has yet to hear from them - will let you know the results of that....