Excell Communications

superbluesbelfast

PeterUK wrote: »

Hi All,
It isn't just Orange customers affected - I used to be with Orange and transferred to 3 some years ago; Excell contacted me, came up with a brilliant offer and...you know the rest.
Does anyone know if the Administrator has given contact details to make a claim yet?
Peter.

I recieved the following from ofcom today?

Dear Mr Madden

Thank you for contacting Ofcom about your problems with Excell Communications.

We are aware that Excell Communications has gone into administration and that you may experience difficulties obtaining your cashback payments. We understand that Excell sold contracts on behalf of Orange. The distributors who act on behalf of Orange and Excell Communications have agreed to repay the cashback to affected customers.

S1mon

wow, it seems the only people who don't know Midlands are paying the cash back are Midlands! What on earth is going on here, there's more miss-information than seems fair for one fiasco!

employo

cgk1 wrote: »

You should never make that assumption - do you assume that coke-cola is vetting your corner shop?



Which is why the business folded?



Yes in as far, as I'd be aware of what I was actually signing up for - if CPW go belly-up, orange have no liability in regards to the inducements that CPW offered to get me to sign up.

It really goes down to this, when signing a cash-back deal, you have to ask yourself "Could I afford this if the cash-back actually never arrived?"

i have looked through all your posts and i have to agree with what your saying i regards to this nightmare with excell communications that it is not in the fault of orange at all.

from what i have heared is that if people go back to midland (the administrators) and speak to them about the deal with excell communications they need to ask the name of the person they are speaking to and if they are not offering any help and only offering themselves only 1 months payment then they need to feed the name of the person back to orange for them to feed it down their channels...from what i have heared is that midland are now saying that they will pay off decembers bill and then look to review peoples claims on a monthly to monthly basis with no guarentee that the money will be payed up from themselves. this is good enough becouse they are saying they will review this and that is all orange really care about is that they are paying decembers bill as they would normally but the remaining months will need to be on a reviewed basis.

another thing i have heared but i am not possitive on this is that midland have had a large insurace pay out of approx 2.4 million to cope with the excell comms case but they are not keen to pay out and this is the reason why they are saying this will be looked into on a monthly basis which is kind of tie up with what i was saying before hand...like i said this is just what i have heared but cannot be possitive.

again as posted by previous person i have quoted this has NOTHING to do with orange as they are just the airtime provider and the contract was taken out with excell a 3rd party dealer. any concerns you have need to be looked at by midland

just a quick message which has already been highlighted....if an offer is too good to be true then it probs is not

Louise111_4

superbluesbelfast wrote: »

Today orange offered me a reduction from £75 to £40. Not sure what to do as they told me I would then not be illegiable for anything from the administrators???:mad:

Hi, I was just wondering, what contract term did you have and how far in to it are you? I have just spoken to Orange asking if they can reduce my tarif as I can't afford to pay the full £90 bill but because I am only 6 months into a 24(!) month contract I have to wait till the end of July before they will consider reducing my tarif. Also, if I phone back and ask for a deadlock letter, does this mean my contract will be cancelled and I could lose my phone number?

Oh gawd, sure regret getting into this... :-(

Any help much appreciated!

Jon_01

I'm not sure they'd issue a deadlock letter. The problem is with Excell not Orange. Orange are fulfilling their contract.

I don't 'think' they have to send a deadlock letter if the issue isn't with them ? Anyone with more knowledge on this ??

rumbleready

what if we simply don't pay and let them take us to court...or is that too simple (don't mean that sarcastically!) I know it is hassle but it seems as no one is listening and i cannot afford my contract now, as they lied to me as well (i'm on a 3 tariff and its now twice as much as it was). what if just don't pay?

jmhosking

My partners father was hit by this scam too. They claimed to be from Orange and could get him a great contract for £20/month but turned out to be £60 and then he could get cashback.

I spoke to Orange today and the lady (who was really nice) was saying what a big company Excell were and no one ever expected them to go under... she even compared them to Woolworths!! Funny how she said they had been around for years and years when Companies House reports they were formed in 2005!

We had an email from Midland saying they would make a "goodwill payment" onto the Orange account for £35 as a one off but the lady at Orange said they will do this every month? Can anyone confirm this? She said while they they pay the cashback then there is nothing Orange can or will do.

She wouldn't reduce the tarif at all and first of all said it can never be changed, then when I pushed her a bit and said actually you can she said you could only go down one level half way through the contract.

I don't see why Orange are being so difficult about it as I would have thought they would do everything they can to just sort this mess out. He is in a 2 year contract paying £60/month for a bog standard cheap Nokia phone and not even using 100 minutes of the 1000 he is paying for.

Any advice on what I can do would really be appreciated.

malcom1961

Tigeroldboy wrote: »

This company offered me a business phone at a discounted rate, they paid £66 per month. They have now gone into administration and Orange want their money.

Anyone else had similar problems? Any Solutions?

I am told by Orange CS there are lots of people in the same position as me:mad::mad::mad::mad:

every one who took out a contract with excel is in the same boat. the problem is your air time contract is with the air time supplier and not with excel, from what i have read their are around 4000 people who were signed up though excel many people are now going to be finding finding it very difficult paying for their contact as many of these are now around £90 incl vat per month instead of the £15. plus vat they thought they were going to pay many of the people who were on contract have not been paid for a number of months, as in the case of my wife. The only way i can see anybody being able to recoup anything is to put as much pressure on as possible as individuals and as a group where possible. firstly i would make all correspondence in writing ( keeping a copy ) their is all so a petition to date their are only 60 names but hopefully this will grow their are loads of other comments around the Internet ie face book twitter etc. This next information if correct may help people.
Its worth a try i downloaded it from the site with the petition on

I got a reply from Ofcom, basically saying the distributors for Orange and Excell have agreed to continue the payments. I need to contact orange and they’ll tell me who I need to contact. Of course I know about Midland and have already contacted them and was told they would honour the cash back starting December 6th. As I haven’t received a valid cheque from Excell since August I would still be £105 out of pocket….
I phoned Orange to have a moan. [TEXT DELETED BY FORUM TEAM] The customer services agent apologised for my experiences and offered to lower my contract to Business 500 Talk Plan – £30 a month. Credit my account with £41 for November and said to contact her and she will do the same for December. Then my new talk plan would start in January. I accepted this offer….I remain a bit dubious. I still have lost £70 and paying more than double for a phone contract, which I never wanted.
I am still kissed off with the whole situation. [TEXT DELETED BY FORUM TEAM]

Guys_Dad

Flak Jacket on !

I am truly sorry for all of you who have been affected by this company's demise and I hope that the administrators and Orange do help you as suggested.

But you have to shoulder a lot of the blame yourselves and here is why.

If you went to your local Ford dealer and they were offering a great deal whereby the garage agreed to give you free servicing (not part of a manufacturer's promotion) for 3 years and free MOT's as long as you had the car, and, after 6 months, they went bust, would you expect Ford to pay for your servicing themselves , even if the deal that the local garage offered was simply one that they had concocted. Furthermore would you expect the DVLA or whoever to pay for your MOT's ad infinitum?

I suggest not. So why is Orange picking up all the flak?

You must have known that the deal you were offered came from Excel and was not network sponsored. Did you not ask how they could afford to do this deal and did you not ask what would happen in the event of them going down the pan? As business people, you should have and that is due diligence/risk assessment.

I used to be responsible for placing contracts for about 110 mobile phones and I went to a company trading in exactly the same way as Excel. I got quotations from 3 such companies and checked out exactly where I would be if they went down the pan. I knew that they dealt with 3 of the networks but I equally knew the basis of how my reduced costs was being funded - by them remitting a share of their network commission back to me. I was equally aware that this was a contract between my company and theirs, with no underwriting from the network.

It seems that you did not take the same trouble as I did, unless there was some underwriting guarantees from Orange that no one has yet mentioned.

Now no one is suggesting that the networks should oversee or underwrite CPW deals or Phones4U, yet they work on the same basis. If mobiles.co.uk went down the pan along with the CPW company ( ok - it's not likely to happen), then don't expect the networks to pick up the missing cashbacks.

Well that's my take on it. I don't expect you all to agree, but on the information already posted, I stand by what I wrote.

Exemplar

Flak jacket on!

Guys dad is 100% correct. All the others moaning here saw a 'too good to be true' deal and fell for it.

Now then, I've got this scheme where you give me money and I invest it and then give you a huge amount back, I promise it's not a pyramid scheme.... I've even made a snazzy website, looks brilliant, trust me....