hi ho silver £10 off £15 pound spend + free delivery

fazeypie

I'm so pleased to have received the despatch email for the charm I have ordered. I only made one order as I could tell they were a small company- asos is an entirely different story lol!
I'd never heard of them before but I'll be sure to go back every now and then for a peek.
Hats off to hihosilver for honouring this!

JodyBPM

Glad wrote: »

£10 off a £25 spend may still be a good deal but the explanation doesn't really say why it was changed from £15 spend

I understand the site giving free p&p too was a glitch, but surely the offer as sent and stated in the email should still stand, so £10 off a £15 spend but pay postage costs

Agreed! I have the voucher which states off a £15 spend, which I was going to use. But I won't now, as I don't want to spend £25.

I would have been more than happy to pay the P&P, and I can understand why they don't want free P&P as well as the money off, but changing the min spend requirements form £15 to £25 despite the fact that the voucher states £15 is very very poor IMO.

I'm unsure as to why people think this is good customer service? I think they are just cashing in on the fact that it has got onto MSE by raising the minimum spend requirements.

I do appreciate that they have honoured orders already placed, when they could have gone back and asked for the postage, but honestly, I'm disappointed that I won't get to use my voucher with the conditions stated, and WON'T be purchasing from there, and definitely WON'T be recommending them...

kimmy393

King_of_the_castle wrote: »

Hi Kimmy393 if you email [EMAIL="info@hihosilver.co.uk"]info@hihosilver.co.uk[/EMAIL] then I can do a search and see if your pressies are in the bags down stairs or are waiting for the elves to pick them off the shelves. I have just fed them Pizza and cake so they are back to full speed again! Andrew

Hi thanks for the reply. I have sent you an email, as I am still waiting for a despatched email.
Look forward to your reply :j

pinkclouds

Nice little website but most of the cheaper items are all out of stock - guess there's been a lot of shoppers on there!

CG77

Hi,

Does anyone know if the 'bead charms' on their site are compatible with pandora bracelets? I have no idea about pandora really but have seen a perfect charm for my friend's new pandora bracelet if it would fit?

Also, to those of you who have received your orders already, do the items come nicely packaged, ready to give as a gift?

Thanks in advance!

CG. x

charlie792

Ive received dispatch emails for both my orders (one with the voucher, one without - ended up seeing a pair of earnings on the site I had to have haha) - hoping they'll be with me Monday I cant wait

twinklyeys

Glad wrote: »

£10 off a £25 spend may still be a good deal but the explanation doesn't really say why it was changed from £15 spend

I understand the site giving free p&p too was a glitch, but surely the offer as sent and stated in the email should still stand, so £10 off a £15 spend but pay postage costs

I totally agree with you on this one, I always think if something has clearly been offered it should be honoured, after all I would call that good business?

tamalyn

JodyBPM wrote: »

Agreed! I have the voucher which states off a £15 spend, which I was going to use. But I won't now, as I don't want to spend £25.

I would have been more than happy to pay the P&P, and I can understand why they don't want free P&P as well as the money off, but changing the min spend requirements form £15 to £25 despite the fact that the voucher states £15 is very very poor IMO.

I'm unsure as to why people think this is good customer service? I think they are just cashing in on the fact that it has got onto MSE by raising the minimum spend requirements.

I do appreciate that they have honoured orders already placed, when they could have gone back and asked for the postage, but honestly, I'm disappointed that I won't get to use my voucher with the conditions stated, and WON'T be purchasing from there, and definitely WON'T be recommending them...

i would think that as most of the smaller amount items are out of stock there have a been a low minority of mses etc yet again abusing the £10 off and making 100+ orders maybe???? this is a small company and to stop themselves going bankbrupt have changed the minimum spend. i do not blame them at all, i think its nice they have come on the board and explained a little.

the code was posted yesterday, we all know you have to be quick to get these things so tough titty if you missed it!

King_of_the_castle

Glad wrote: »

£10 off a £25 spend may still be a good deal but the explanation doesn't really say why it was changed from £15 spend

I understand the site giving free p&p too was a glitch, but surely the offer as sent and stated in the email should still stand, so £10 off a £15 spend but pay postage costs

Hi Glad, sorry not to come back sooner but I have been grabbing some time with my Kids watching Strictly and Merlin. The reason we changed the min order value was that was the only thing we could do quickly enough to ensure we didn't go bust! We had done this as an offer to our loyal customers because of the snow this weekend and had not anticipated anyone posting this offer on MSE! Hope you understand, thanks for your comments.
Andrew

Legendmum

I would like to say thank you to Andrew, King of the Castle for taking the time to post and explain on this thread I too was waiting to place my order when the terms changed but at least they have had the decency to come on this thread and explain! Alot of big companies in my past experience such as Evans just withdrew offer and cancelled orders with very little or no explanation! Thanks Andrew for taking the time to post!