Elc £5 off code glitch

viclav

chmaine wrote: »

thats gd to hear, lets hope more get their orders aswell. What is your order status online?

Hi i checked out as a guest so dont have an account to go back into to look at my status sorry. I ordered around 10 mins after the glitch was posted if thats any use to you. Hope you get your items.

babyfruitella

FleetFanatic wrote: »

They won't take it back to ELC straight away though, they normally allow you to phone them & re-arrange delivery?

Im not going to be here to get it redelivered. Gonna have to pick it up when the snow eases now. Grrrr. Im so impatient! Lol!

Savvybunny2009

Glad people are receiving their deliveries, I am still awaiting mine

Not really impressed as I did pay for next day and it should have been here yesterday. Wonder if I should be asking them to refund the difference on delivery charge

BlueCow1975

:T Glad to hear that a few have slipped through the net.

Mental note for next glitch........check out quickly before they expire code and if it is a good glitch go for next day delivery!

babyfruitella

Savvybunny2009 wrote: »

Glad people are receiving their deliveries, I am still awaiting mine

Not really impressed as I did pay for next day and it should have been here yesterday. Wonder if I should be asking them to refund the difference on delivery charge

Oooh thats another thing I got free when I complained to them! So they honoured my original price AND gave me free next day delivery. I'd ring them if I were you. Although they'll probably blame the snow!

Savvybunny2009

babyfruitella wrote: »

Oooh thats another thing I got free when I complained to them! So they honoured my original price AND gave me free next day delivery. I'd ring them if I were you. Although they'll probably blame the snow!

I wouldn't usually have minded but there was only a very light dusting of snow yesterday, perhaps more a frost at it's best and delivery vans were up and down our street. When I spoke to them today they said something about the snow at my depot but there was no snow yesterday so I cannot see why I am waiting? I have also been out in the car today myself without any trouble. I'm not trying to be ungrateful as I will be very pleased if all goes well, my husband was made redundant last week and Christmas is now going to be a struggle so this will make a big difference to us, but almost £8 for next day is excessive when I still haven't had delivery.

cor26

babyfruitella wrote: »

Oooh thats another thing I got free when I complained to them! So they honoured my original price AND gave me free next day delivery. I'd ring them if I were you. Although they'll probably blame the snow!

So did you ring them and they gave you your original order? what did you say to them? Thanks

babyfruitella

Savvybunny2009 wrote: »

I wouldn't usually have minded but there was only a very light dusting of snow yesterday, perhaps more a frost at it's best and delivery vans were up and down our street. When I spoke to them today they said something about the snow at my depot but there was no snow yesterday so I cannot see why I am waiting? I have also been out in the car today myself without any trouble. I'm not trying to be ungrateful as I will be very pleased if all goes well, my husband was made redundant last week and Christmas is now going to be a struggle so this will make a big difference to us, but almost £8 for next day is excessive when I still haven't had delivery.

Oh so sorry to hear about your husband I do think you should phone them & explain that using the weather as an excuse isnt acceptable. (if indeed that is the excuse they give!) And at the very least it would have been courteous of them to have at least got in touch with you to let you know delivery had been delayed!

babyfruitella

cor26 wrote: »

So did you ring them and they gave you your original order? what did you say to them? Thanks

Yep. I had a very lengthy call with them, in which I explained they had broken their own T&C's by cancelling my order for being "out of stock" when clearly this wasnt the case as I was able to buy all the items there & then (they confirmed this to be true). I told them I would speak to the OFT if they didnt re-order my items at the original price. It was after my call they revised their cancellation email to say their had been a problem with the code.

Siemo

still 'processing' and no email...... the suspense is killing me!!