2 Personalised Football Mugs £4.93 delivered - EXPIRED

chweetgurl

Asked them for refund... waiting for confirmtion.:(

hunsbury0

hunsbury0 wrote: »

Hi,
I placed my order yesterday, but I did not receive a confirmation email nor it is tracked by TCB.
Is this normal?
Thank you

It shows up on my credit card account, but I still have not received any emails nor tracked by TCB.
Have they done a runner with my money?

Shelldean

CHECK YOUR JUNK MAIL!!!!!!!!!

just found an email from the company in my junk folder. Saying as I ordered using two vouchers they won't send the order. However i can have the order IF i call and pay more money, or they can refund IF i call and ask for one.

EITHER way i have to call them!!!!

littlemissfrugal

Ive decided to pay the extra its still a bargain at £ 5 and Vicky is really nice

bluenose1

Payless wrote: »

I phoned them today and spoke to a very pleasnt lady. I've decided to pay the extra as they are still worth it. One of the first things that she said was "Oh are you one of the thousands that used 2 voucher codes" and laughed.

I don't think that this is a very big company and they are doing their best to sort this out. It's not like a glitch at Tescos. Tescos can well afford to lose some cash over an internet glitch, small ompanies can't, especially at the moment. They say that some people have got the mugs with free postage and half price and they are letting them have them. Others have received, what I think, is a polite email asking them what they want to do. They are honouring the half price voucher even though it was only supposed to be used by selected customers. It's understandable that they would like people to pay postage in order to get some custom.

I think that this is all getting a little bit nasty now. It was a glitch and we failed. Would people prefer that the company honour both vouchers and go under?

Rant over.

Totally agree, I never do any glitches for small companies like this, wheras I regard Tesco and M and S as fair game in view of the massive profits they make.

ollysmum

Anyone else had confirmation of their refund yet? I've heard nothing yet, have sent a follow up email as just want to when it is being actioned.

pingua

Not heard a thing. Still don't think they should be just taking the money if they arent sending the goods?

sj27_2

Im new to this site ( Hi everyone!) and would just like to say how refreshing it is to see how many people have responded positively to the fact that they can only use 1 voucher code. After reading that the 2 codes could not be used together I half expected to read a load of nasty comments and was pleasantly surprised to find that so many still seem happy to pay the extra ( I have to agree it is still a very good price)

Danigrace

sj27 wrote: »

Im new to this site ( Hi everyone!) and would just like to say how refreshing it is to see how many people have responded positively to the fact that they can only use 1 voucher code. After reading that the 2 codes could not be used together I half expected to read a load of nasty comments and was pleasantly surprised to find that so many still seem happy to pay the extra ( I have to agree it is still a very good price)

:wave: :santa2: Hello and welcome to MSE.
I have had the email from Vicky too and my TCB cash back has been zeroed :-( Never mind. Some you win, some you lose.

Payless_2

sj27 wrote: »

Im new to this site ( Hi everyone!) and would just like to say how refreshing it is to see how many people have responded positively to the fact that they can only use 1 voucher code. After reading that the 2 codes could not be used together I half expected to read a load of nasty comments and was pleasantly surprised to find that so many still seem happy to pay the extra ( I have to agree it is still a very good price)

Are you Vicky?