Real Life MMD: Should we keep the wine?

stu369

Brian_Steele wrote: »

Being kept on hold for 30 minutes is outrageous and all credit to you for persevering. My advice would be to try once and only once more - either email them or call them free or cheaply (saynoto0970.com should give you a non-premium rate number). Tell them what has happened and resist any request either to pay for the wine or to take it into store. If they want to collect it, then fine, but otherwise they will probably just write it off.

It's saynoto0870.com

dinosaur7

It's an absolute pain when supermarkets do this, especially when it takes time and money to try to contact them. However, I would be very wary of just keeping the wine - under the Theft Act 1968 this is 'property received by mistake' and, being aware of the mistake, you are under a legal obligation to return it. Simply keeping it and saying nothing is, in law, an 'intention to permanently deprive' so you could be prosecuted for theft if you don't tell them.
That said, it's unreasonable to expect you to spend hours on the 'phone trying to tell them! I would just send an email to customer services telling them what has happened and asking them to make arrangements to collect the wine. It may well be that they can't be bothered to arrange this and, if you're lucky, they might just say keep it anyway...in which case you can enjoy your Merlot with a clear conscience!!

DJFearRoss

Send them an email, (don't waste your time or money by other methods of contact), if it's really such of importance to them they will follow up with you. If they can't be bothered, well there you go..... but be honest, for your own self dignity.

pennypinchUK

While I'm often happy to go with the flow on these sort of things, £40 is a lot, which someone (delivery driver, picker, etc.) may get in to trouble over. I'd keep it until your next delivery and hand it back. But I've a sneaky feeling I might be in the minority on that!

luxor4t

dinosaur7 wrote: »

..... I would just send an email to customer services telling them what has happened and asking them to make arrangements to collect the wine. It may well be that they can't be bothered to arrange this and, if you're lucky, they might just say keep it anyway...in which case you can enjoy your Merlot with a clear conscience!!

:T Snap!

juliamarsh

Lucky old you, when that happened to me all I got was a box of fish fingers (Bird's Eye at least)!! I made no attempt to send them back!

Merry Christmas!!!

Augustus_the_Strong

Assuming you aren't desperate to guzzle the stuff straight away, hold off for a week or two, send them an email; if you get no response send them a follow-up email a few days later saying you will assume they don't want to collect it unless they respond by a given date, then drink it with a clear conscience. Cheers!

johnbarratt76

I had this 4 weeks ago with ASDA I got a large chicken and quite a few chicken breasts, I phoned customer service twice (first time there was no answer) and on the second time was advised they'd call back in 30 minutes. They didn't and we ate the produce.

bogwart

Keep it, especially if it's from Tesco. That collection of plankton can't even make grocery deliveries today, in a busy part of South London. So as I can't get out due to disability and they won't deliver until at least Monday a half dozen bottles would help with the starvation.

marian.e.68

I would keep it, its their mistake, you have tried to contact them. They make enough money.