Toshiba Laptop system reset?

loopylu36

Hi,

I am trying to restore my son's Toshiba Satellite laptop to factory settings rather than pay PC world £60 for the privelage!

However, I keep getting stuck on a screen which says "you must log in to access System Recovery Options" and to contact system adminstrator. Does anyone have any idea how I can past this?

Thanks in advance

loopylu36

Bumping - does anyone have any info on how to do system reset?

paulsad

http://en.kioskea.net/faq/4811-toshiba-laptop-reset-to-factory-settings

this any use?

Hammyman

Is this a laptop thats part of the government scheme for low income families or is owned by/has come from an employer?

macman

Are you logged into the Adminstrator a/c when trying to do the Factory Restore?

Esqui

See if you can select another user and find yourself & type in password.

Or, select "admin" and then OK with no password entered...if you haven't set up an admin account

dispossessed

Why not post some info about the problem that made you want to undertake a Factory Reset in the first place ?

Trevor

loopylu36

Hi, thanks for the replies - I haven't had a chance to look at the links yet, but to confirm it's wasn't/isn't a company laptop and wasn't one suppliled under the governement scheme either. Basically I think it has a virus, when you turn it on it says it is going to repair itself and then can't. I don't even get as far as the initial desktop to login (there is only one user account on the laptop). DOes this help anyone with dignosis?

Thanks

macman

Nothing to indicate a virus there, either OS corrrupted or hard drive failure more likely?
Can you boot it into Safe Mode (tap F8 on start up)?

loopylu36

No, I can get that screen (well it actually comes on itself when I turn the laptop on) but then following that I get stuck on the screen that I inidcated in my OP. So it won't boot at all really

*Kat*

Can you get onto the BIOS features? You might have to format it