Mattress Return Distance Selling Regulations

fthl

True.

Allstar is, in my view, a high maintenance customer. I'd not want to sell to him/her. Tim doesn't fully understand consumer rights and treats the game of retail personally. Not sure I'd want to buy from him.

I kinda think they both deserve each other.

I will be interested to see how the legal action Tim is taking will go. I'm sure one of the two will trumpet their success so we'll find out. As it is a certain win (as per Tim) I'm surprised Alls has not received a LBA or claim form. Perhaps one of the two could let us know? I'd doubt Tim would back down now as to do so would look daft, wouldn't it, especially after his remonstrations to the contrary.

nickyt

I feel that as this site states you are not meant to promote your own business on here, and Tim does this in a around about way by slating all other makes and stores. That they should make a stickies of the best points made and stop Tims self promoting. This way members could make their own informed choice and not be lead a certain way. Also the sites teams would not have to keep closing and passing these threads to the abuse team.

I know this will not be the type of thing Tim will like but it would be in line with site rules, and as we are asked to comply with these so should he.

Tim_Deegan

nickyt wrote: »

I feel that as this site states you are not meant to promote your own business on here, and Tim does this in a around about way by slating all other makes and stores. That they should make a stickies of the best points made and stop Tims self promoting. This way members could make their own informed choice and not be lead a certain way. Also the sites teams would not have to keep closing and passing these threads to the abuse team.

I know this will not be the type of thing Tim will like but it would be in line with site rules, and as we are asked to comply with these so should he.

You really need to get your facts right. It's people like yourself who get the threads closed by making accusations about someone who you know nothing about. I don't actually know who you are, or why you have a particular gripe with me. But you seem to jump in each time someone does have a go at me.

The fact is that most of the advice I give is actually common sense, and isn't difficult to work out if people stop being paranoid and actually think about it.

All of the bad points that I make about makes or models are actually true, and are taken from the 1000's of people I speak to who give me feedback, along with my knowledge of the industry.

Most people on MSE are looking for a good deal, so when they find what they think may be a good deal because it is at a lower price, then it is quite often the case that it is a low price for a reason. So it stands to reason that many of my comments may be negative.

I don't actually promote any products or brands, in fact the many people who have PM'd me will tell you that I refuse to give out any recommendations or links. What I do recommend are the features that are good in the construction of the products, and also the service that you should expect to get from a retailer. I also expose the hype and gimmicks often used in the bed industry, and the bad practices used by the big retailers.

Orrin

I don't think either party has covered themselves in glory over this but as someone who follows mattress threads on here it's looking a little like a stalking campaign against Tim from one or two posters.

If allstar4eva were my customer I'd have refunded him in full no questions asked and moved on. I understand the last wrangle is about the £30 collection/delivery charge but I don't see how any business would want this negative publicity for the sake of 30 quid, regardless of what their T&Cs say about it.

nickyt

Excuse me Tim but if you took the time to go through all the post's I have made on this site you will see that I don't go making allegations about members. You are the only person I have make comments about and in fact I have only done that twice before, so have not kept jumping in as you say. And as far as I know my post's have not caused the thread to be closed. Can you say the same?

You say you don't actually promote a particular brand, but all your recommendations lead to La Romantica, very strange if you ask me.

But as it seems MSE is allowing you to get away with it, your going to keep doing it. Very shroud business move Tim well done. I will leave you to your biased opinionated post's from now on.

Tim_Deegan

nickyt wrote: »

Excuse me Tim but if you took the time to go through all the post's I have made on this site you will see that I don't go making allegations about members. You are the only person I have make comments about and in fact I have only done that twice before, so have not kept jumping in as you say. And as far as I know my post's have not caused the thread to be closed. Can you say the same?

You have made untrue allegations about me for no apparent reason. That is confrontational, and is what gets threads closed. If you want to know more about me then all you have to do is ask. I have nothing to hide. If not then don't make allegations.

nickyt wrote: »

You say you don't actually promote a particular brand, but all your recommendations lead to La Romantica, very strange if you ask me.

Wrong again I'm afraid. My recommendations point towards what would be the ideal construction. There are many manufacturers whos products fit in with my recommendations to varying degrees.

I would be stupid to not sell a product that I think fits in with what I consider the ideal construction. It's a case of practice what you preach. And I'm not the only person who sells that brand by a long way.

nickyt wrote: »

But as it seems MSE is allowing you to get away with it, your going to keep doing it. Very shroud business move Tim well done. I will leave you to your biased opinionated post's from now on.

I'm not getting away with anything, because I'm not doing anything wrong. I started posting on MSE because my web site has a tracker, and i folowed the link back to MSE after someone recommended my company. Then when I started reading the threads I realised how much rubbish people are told by some of the manufacturers, and many of the big retailers. Now I'm the sort of person who hates to see people being conned, so I started telling the truth about all the hype, gimmicks and lies that people are told. Now as you can imagine this ruffles a few feathers within the trade, in fact I have even received threats because I expose the truth. So this is the main cause for a few threads being closed due to personal attacks on me. In fact if you look at the last thread that was closed you will see that I wasn't the one being abusive, making allegations, or bickering. I was in fact most of the time just ignoring the comments, and gathering information.

So unless you have a vested interest in slating me, then please just lay off. I'm only trying to help people the same as I do in many other threads that I can't possibly gain from, like fire safety, or Northern Ireland threads.

Tim_Deegan

Orrin wrote: »

I don't think either party has covered themselves in glory over this but as someone who follows mattress threads on here it's looking a little like a stalking campaign against Tim from one or two posters.

If allstar4eva were my customer I'd have refunded him in full no questions asked and moved on. I understand the last wrangle is about the £30 collection/delivery charge but I don't see how any business would want this negative publicity for the sake of 30 quid, regardless of what their T&Cs say about it.

I can't really discuss the case for legal reasons. But I would just like to say that I'm not on here for publicity either positive or negative. So to be honest the stalking is just a slight irritation.

allstar4eva

fthl wrote: »

True.

fthl wrote: »

Allstar is, in my view, a high maintenance customer. I'd not want to sell to him/her. Tim doesn't fully understand consumer rights and treats the game of retail personally. Not sure I'd want to buy from him.
I kinda think they both deserve each other.
I will be interested to see how the legal action Tim is taking will go. I'm sure one of the two will trumpet their success so we'll find out. As it is a certain win (as per Tim) I'm surprised Alls has not received a LBA or claim form. Perhaps one of the two could let us know? I'd doubt Tim would back down now as to do so would look daft, wouldn't it, especially after his remonstrations to the contrary.

I think that is more than a little unfair.

When I originally posted here I did not even want to mention the name of the retailer involved let alone have a go at them - I wanted to focus only on facts (check the original post). I was encouraged by posters on this board to name and shame - that was clearly not my original intention.

Personal? Yes you can get somewhat emotional when someone purporting to be only posting here to receive thanks shouts at you, puts down the phone on you and tells you that you are talking rubbish just because you are not happy with a product supplied by them - I am not a robot.

As for high maintenance - again another personal dig at me by someone on this board. I was not happy with the product supplied yet I did not demand an immediate refund - I politely asked for an exchange to something that I would be happy with. I actually mentioned the mattress that I have now and said I would be happy to buy something equivalent to that from him - this request was refused and it was only at this point that I requested a full refund.

The problem here is Tim's presence on these boards and his unique selling point of offering a 100% satisfaction guarantee. That was key in my decision to purchase from him. I have never had to even consider taking anyone to court over anything I have bought previously. I am someone who reads terms and conditions and complies with what is stated therefore there is generally no need. In cases of dispute I am happy to negotiate as I was even with Tim but he refused to supply a different mattress unless I slept on the original one for a number of nights.

As for legal action I have not heard anything from Tim and again posters on this site also encouraged me to 'go after him' for the delivery charge. It is telling that he has since updated his Ts and Cs around return DSRs since our problems.

I think it is misleading to offer a 100% satisfaction guarantee and then refuse to honour it due to factors not specified in Ts and Cs. I tried to help him to find a suitable alternative by trawling shops to find something he could supply the equivalent of, so I did what I could.

I simply want a level playing field on this site - it is wrong that any one poster should be so dominant of all things relating to beds full stop. It is made worse when that poster is actually a retailer of beds and their understanding of consumer law has been shown to be lacking (is this not a consumer oriented site?). Tim encourages people to buy a subjective product online without trying it out first backed up by a seller with a "good" returns policy. If I restore the balance by stating that is not a good idea to buy a subjective product online without trying it first what is wrong with that? Is that stalking? If it is what is it when Tim gives the same advice over and over again? How is it right for a retailer with a big influence over these boards to constantly slate other bed retailers and manufacturers?

A sticky is a good idea but could it really include negative comments about companies like Ikea, Dreams, Argos, Tempur etc etc? I doubt it could so why allow one influential poster to slate these companies over and over again?

Savvy_Consumer

nickyt wrote: »

Excuse me Tim.....You say you don't actually promote a particular brand, but all your recommendations lead to La Romantica, very strange if you ask me.

In my humble opinion, it certainly looks like the same brand who's factory is clearly based in the same county that Deegan originates from.

The same brand that Deegan has had a 'hand in' in several of their mattress designs.

The same brand that is the only brand to produce a double-sided 'memory foam' pocket mattress that Deegan continuously promotes here on MSE.

The same brand that Deegan can get to replace a customers 'faulty' mattress despite being outside the mattress' warranty....

Are you a silent partner of this mattress company then Deegan? Because in my humble opinion, it sure looks like it...

Savvy_Consumer

Tim_Deegan wrote: »

Now I'm the sort of person who hates to see people being conned

And I am the sort of person who's blood boils when I read statements like this from Deegan...

I suspect that Allstar feels similarly...