Mattress Return Distance Selling Regulations

Bamber19

wealdroam wrote: »

Well we all look forward to that.

Is your more extensive use going to deviate from your pet topic?

Every single one of your one hundred and seventeen posts to date has been on a thread that was devoted to beds of mattresses.

Allstar4eva, you need to broaden your outlook.

Every post has been about the issue he signed up to discuss, I see nothing wrong with that. As always when you only hear one side of a story there will be some things missing but as long as the basic facts of: Item ordered, delivered, cancelled under DSR and company demanded item returned at consumers cost with only ambiguous reference to this in their terms then he should only have had a few posts on the matter and the company should have sorted it in line with consumer law back at the time. I'm wary of criticising Tim's approach in any of this, I didn't know who he was or that he was involved in a bed company prior to reading this thread but as a result I googled him and there seems to be a suggestion that being critical of some posters can harm your forum existence.

I appreciate it annoys businesses when customers cancel for no reason but they still need to comply with the law and I struggle with the reason for ambiguity in the term with regards customers being reasonable, if you want returns to be made at customers expense then state that, there's no need not to, you could always retain the option, outwith terms and conditions, to not charge the customer for the return where you think the cancellation is "reasonable" (even though there is no need for the customer to give a reason so it's questionable how they establish reasonableness)

Tim_Deegan

Savvy_Consumer wrote: »

Rdel - sidestepping the topic every so slightly and I hope you don't mind me asking but are you from Yorkshire?

Home of Tim Deegan AND La Romantica?

Small World eh?

Obviously you have never bought from me then, because you think I am based in Yorkshire :rotfl::rotfl::rotfl:

Savvy_Consumer

I'll try again....

I am not sure why my last post was deleted... perhaps someone could let me know?

Or is the info from the google search referred to by Bamber19 actually true?

Did I say based? Clearly by your accent, you are from not from Hertfordshire...

And I wish I had never bought a mattress from you, based on my experience of your understanding of mattress returns under DSR, Consumer Rights, service and quality of item.

allstar4eva

wealdroam wrote: »

Well we all look forward to that.

Is your more extensive use going to deviate from your pet topic?

Every single one of your one hundred and seventeen posts to date has been on a thread that was devoted to beds of mattresses.

Allstar4eva, you need to broaden your outlook.

I really think you should focus your attention on other threads if you find me so annoying. You mentioned the same thing earlier and yet still you continue to view this.

For your information my 'outlook' is reasonably broad and does not consist only of Moneysavingexpert forums! Have you ever heard of going out in the real world and spending time with real people rather than machines? When I am spending time with machines to be honest this site isn't normally my first port of call. I have found it to be quite depressing actually. That is not to say that I do not greatly appreciate some of the assistance I have received here.

I have been using internet forums for years and generally they are a great place to get help and advice from people you wouldn't necessarily come into contact with. When retailers have posted on other forums I have used their service has generally been excellent - I have not experienced that on this forum. One retailer domintates mattress threads and that can't be right. He shouts others down, criticises other manufacturers and gets into conflicts yet always seems to come up smelling of roses.

It's funny the worst forums I have visited have always involved money - be it a forum for trading shares or saving money. these forums seem to bring out the worst in people.

allstar4eva

Savvy_Consumer wrote: »

I'll try again....

I am not sure why my last post was deleted... perhaps someone could let me know?

Or is the info from the google search referred to by Bamber19 actually true?

Did I say based? Clearly by your accent, you are from not from Hertfordshire...

And I wish I had never bought a mattress from you, based on my experience of your understanding of mattress returns under DSR, Consumer Rights, service and quality of item.

What google search was that?

Savvy_Consumer

Google search the name Tim Deegan and you'll find it soon enough

ANDYF

Happy new mattress ?:beer:

Savvy_Consumer

ANDYF wrote: »

Happy new mattress ?:beer:

Sadly no....

fthl

viktory wrote: »

You just can't leave it alone, can you?
Just those few posts demonstrate just what sort of person you are. That and 100+ emails, makes me very, very glad you are not my customer. I can't comment on the rights and wrongs of your case, I, along with everyone else on this thread, don't have all the facts - just your side of the story. However, you have not, by any stretch of the imagination, covered yourself in glory. Incidentally, did you ever send that poster copies of the e-mails? I would also be interested in reading them. PM me and I will give you my e-mail address - or are you still having 'PC problems?'

No. s/he decided that it wasn't appropriate in the end. I echo your view on this matter.

That said, I have also discussed the DSRs with Tim quite extensively via pm on the back of this thread and cannot agree that his interpretation of parts of them is correct. I've pointed out where I think he is in error and it is up to him to decide whether to act on this advice. Other companies have paid me for similar advice, so I'll leave it to him to run his own business as he sees fit.

Pinkypants

Not read the whole thread!!!

I have phoned trading standards to find about Distance Selling Regs on matts and got a very grey response indeed.

Basiclly he said that unless the T+C's say you can send it back once unwraped, then once you have the mattress and open the bag it's yours. The argument that you need to inspect the mattress is not vaild in my opinon, because why would you inspect a mattress if you were going to send it back.

You can try the mattress in the bag and get a rough idea of how it would feel.