Metro bank - new customer review

adindas

Dear RobertinHerts

Sorry I have no knowledge about this. But What I could say is that it is very common that the normal bank a/c with debit card provide an overdraft facility, especially where we are asking. But this is subject to credit check and personal circumstances.

ADINDAS

RobertinHerts wrote: »

Useful having First mentioned above as their account reminded me of the £250 overdraft facility I have, I call it a buffer zone, to protect me from accidental overdrawing situations. At Nationwide I used to have to have a credit check every six months but now it's permanent.

Does Metro offer anything like this?

Being in Hertfordshire and Metro being open on Sundays I can get to it if necessary.

anthonylees

CitySlicker wrote: »

I know I risk being a bit controversial with this question, but why is anyone banking with this bank? Their rates are not competitive and the only thing I can see being a bonus is the extended opening hours.

They just seem like the Today newspaper. It seemed revolutionary at the time, a full colour newspaper when our papers at the time only printed the front page in colour at best. People eventually realised it was a load of hype and stopped buying it until it collapsed.

I would sooner have my money work for me and be in an account where I am getting a good return.

As the OP, I'd like to say that I went in today and everything was sorted in under 20 minutes. Excellent customer service from a bloke who had helped set up the bank's systems and knew them inside out. I had apologies, direct line phone numbers an offers of further financial compensation just for being made to wait a few mins - I think they've redeemed themselves.

In response to the quote above, yes, as other have said there is the issue of free overseas cash withdrawals, but the main reason for opening an account with them is that it's genuinely good to see some competition to the smug, complacent and universally indifferent high street regulars - and frankly I'd level the same 'can't do' criticism at even the more progressive of the smaller operators. I think a venture like this deserves support if only as a challenge to the establishment.

I do have my money in an account where it gets me a good return. The 'Today' analogy isn't a good one - more to do with Fleet Street union politics than consumer opinion (even if it was cr*p colour)

GFA

RobertinHerts wrote: »

I've recently started to travel abroad rather frequently so that aspect is a concern.

Useful having First mentioned above as their account reminded me of the £250 overdraft facility I have, I call it a buffer zone, to protect me from accidental overdrawing situations. At Nationwide I used to have to have a credit check every six months but now it's permanent.

Does Metro offer anything like this?

No they don't. You can have an overdraft but its not fee free. I think the interest rate is either 14% or 15%

Hazzanet

rb10 wrote: »

That was probably back in the days of branches holding records about 'their' customers.

This reminds me of when I used to work for a bank in 1999. They'd just brought in imaging of cheques, so I could get images within 5 minutes or so of requesting them on the computer screen. Being computer savvy, I was asked to get a load of copy cheques for some investigation that was going on which I did on the computer. Some cheques were quite old, and when I explained to my manager that I couldn't find them on the machine, I was told that they may be in 'archive'.

I was duly handed a large set of keys and sent down to the basement to a steel door that I had I thought was some kind of electrical switch room; upon opening, row upon row of boxes of cheques and credits going back years. I was down there three days as they were in sorted into batches which related to books of print outs - so you had to find the cheque on the print out to find the batchnumber, then find the box which had the batch and then find the cheque/credit in the batch.

I no longer work for a bank.

mark101

Absolutely top service! Went to the Holborn branch. No queue no messing about. Account opened, card printed job done. If you need cheques etc cashed you can just send it to them and they'll do it without the need for you being there, I think most of the online ones do this.

I have a number of accounts including NW which I will be slowly be moving away from.

Nearly all bank accounts pay a crap rate. Move your money to a savings account its not difficult.

johnmoney05

Someone tried to send me some money from france, for some reason, Metro bank rejected it. So I gave out my Halifax account, it only took 3 days to arrive. I would not be surprised if the debit card would not work while I was travelling and needed to use it. My advice would be to get yourself a N&P BS debit card as well. Of course and some credit cards, like Santander and Halifax.

michaels

They have free change deposit machines...

labp04

johnmoney05 has rattled my cage a little! Has anyone used the debit card for cash withdrawals abroad? Any feedback will be appreciated.

DesG

Any word on FPS outgoing?

Cheers, Des.

benz

labp04 wrote: »

johnmoney05 has rattled my cage a little! Has anyone used the debit card for cash withdrawals abroad? Any feedback will be appreciated.

Yes, I've withdrawn cash without a problem in Austria and Morocco