mis-sold washing machine insurance?

devildog

macman-there is a legal right although I do not recall the technicalities of it as I had my initial problem some 12 years ago or so. I phoned for legal advice and a very nice man(:D) drafted the letter down the phone and said if I was still having problems to get back to him. The product was immediately replaced. Three years ago it was the dishwasher and I just wrote and said that it was unfit for purpose, I had lost confidence in the product and that it should work without fault and was rejecting it-received a full refund. Relative also had results so there must be something in it(all products from different manufacturers)

macman

You can get a replacement (i.e. same or equivalent mode) if they can't repair it in a reasonable period. You've no automatic right to return it after purchase, whether for a refund or a better model.
What you've spent in unnecessary insurance and early replacement is much more than the £70 difference in purchase price between an Indesit and a Bosch. And you are generally paying a lot more to buy from DSG anyway.

macman

devildog wrote: »

macman-there is a legal right although I do not recall the technicalities of it as I had my initial problem some 12 years ago or so. I phoned for legal advice and a very nice man(:D) drafted the letter down the phone and said if I was still having problems to get back to him. The product was immediately replaced. Three years ago it was the dishwasher and I just wrote and said that it was unfit for purpose, I had lost confidence in the product and that it should work without fault and was rejecting it-received a full refund. Relative also had results so there must be something in it(all products from different manufacturers)

Yes, not fit for purpose can be applied, but normally to get to this stage you will have to exhaust the repair procedure first.
Some retailers will go to the refund stage earlier if they don't think the cost of trying to repair it is justified-but there is no legal obligation for them to do so.

mjm3346

RandyRos wrote: »

thanks again for all the replies. i best pop off and make 2 new threads, cos when hubby gets paid at the end of the month, we have 2 more electrical purchases we want to make before the VAT goes up

The VAT increase on items at selling at £299.99 is just over £6, not much of a "saving" to rush into a purchase for.
You are likely to save more by shopping around, using cash back sites and in the sales. No doubt there will also be promotions of the "we pay the vat increase for you" type.

prosaver

macman wrote: »

You can get a replacement (i.e. same or equivalent mode) if they can't repair it in a reasonable period. You've no automatic right to return it after purchase, whether for a refund or a better model.
What you've spent in unnecessary insurance and early replacement is much more than the £70 difference in purchase price between an Indesit and a Bosch. And you are paying a lot more to buy from DSG anyway.

yes you have got the right to your money back check out the the sales of goods act 1979 law act ...When you buy something from a shop you are entering into a legally binding contract. Therefore they don’t have to give you a refund simply because you have changed your mind. Only if one of your statutory rights is breached (i.e. that the item is damaged, of poor quality or not fit for purpose) do they have to give you your money back.

prosaver

I bought this one;
http://www.currys.co.uk/gbuk/indesit...71567-pdt.html
for £279.99. the cheapest Bosch there is £350 defo cant afford that (tho i realise they may be cheaper elsewhere)
I got a recondition one in the small add a year ago and it cost me 70 quid and 3 months guarantee
...........still going strong (touch wood)

macman

prosaver wrote: »

yes you have got the right to your money back check out the the sales of goods act 1979 law act ...When you buy something from a shop you are entering into a legally binding contract. Therefore they don’t have to give you a refund simply because you have changed your mind. Only if one of your statutory rights is breached (i.e. that the item is damaged, of poor quality or not fit for purpose) do they have to give you your money back.

As outlined above, they are entitled to repair/replace before you have any chance of invoking not fit for purpose and obtaining a refund.

jackieb

I bought a new washing machine a couple of months ago and because I paid with my bank debit card in full I got up to 3 years breakdown cover through my bank. If I had got a 1yr guarantee, the bank policy would mean I got an extra 2 years - but as the washer came with a 2yr warranty already(the motor has a 10yr guarantee), the bank policy gave me an extra 1 yrs cover. It might be worth looking at your bank policy to see what kind of account you have.

I can understand your predicament of being without a machine for more than a few days. It doesn't take long to pile up if you do lots. I have a machine with a 11kg capacity and it's great.

prosaver

you can refuse to get it repaired and demand your money back
Only if one of your statutory rights is breached (i.e. that the item is damaged, of poor quality or not fit for purpose) do they have to give you your money back. its the law

prosaver

the sales of goods act 1979 law act last for 7 years from the day you bought the washer machine so there is no need for insurance....
Why do people do this?