Lifestyle Claims

milly88

Hi Baz

DO NOT sign any documents from Redhawk Legal - they have no right whatsoever to request that you have to sign with them . Please refer this matter to the MOJ + the Trading Standards at Burton upon Trent.

We are visiting the TS shortly and will also bring up details of your plight with this company in the meantime politely tell them that you will not speak to them on the phone and that they must keep everything in writing from now on.

Have you contacted Egg to find out if you are entitled to a settlement and that if they do have a settlement please advise them that you have NOT signed any paperwork with Redhawk legal.

Alpine_Star

As Milly advised, do not sign any documents from Redhawk or Ultimate Law. Despite what Redhawk say they are not ''taking over'' Lifestyle Claims, they simply bought the customer database from Lifesyle's administrator.

You must contact Egg immediately and tell them not to accept any letters of authority from Redhawk (or anyone else) that purports to have your signiture on it that gives Redhawk the right to have Egg pay them your PPI refund directly.

If Lifestyle Claims originally contacted you in a cold call they had no right to pass your claim on to a solicitor and Ultimate Law had no right to take it on and charge you.

Keep us updated.

baz65

Hello do you know Eggs phone numbers as Egg is now
Canada Square Operations
PO Box 4903
Worthing
BN99 3AR
but no phone or email details on website that I can see.
Also phone number for MOJ

Ultimate Law say they have no connection with the CMC's when they took the case over they took out an insurance policy that would cover their legal expences if they lost so I wouldn't have to pay them.

Alpine_Star

baz65 wrote: »

Hello do you know Eggs phone numbers as Egg is now
Canada Square Operations
PO Box 4903
Worthing
BN99 3AR
but no phone or email details on website that I can see.
Also phone number for MOJ

Ultimate Law say they have no connection with the CMC's when they took the case over they took out an insurance policy that would cover their legal expences if they lost so I wouldn't have to pay them.

I don't have Egg's number but I'm sure you can Google it.

I've seen plenty of Ultimate Law's correspondence in which they clearly state that they are indeed passed Lifestyle's and Redhawk's claims and that they pay them a referral fee for doing so.

And don't believe them when they say their legal expenses are covered by ''insurance''. I know someone who was spun the same tale but was presented with a bill for legal work for £4k. And that was for a PPI case that had won.

If you need some help with this I suggest you register and post here http://www.legalbeagles.info/forums/showthread.php?38193-lifestyle-claims-ppi/page3

MOJ is 0845 450 6858 / 01283 233309. E-mail [EMAIL="consumer@claimsregulation.gov.uk"]consumer@claimsregulation.gov.uk[/EMAIL]. The MOJ compliance officer for Redhawk is Chris Woods.

baz65

Hi I have just sent this email to Chris Wood at MOJ

"Hello
I have been informed that you are the compliance officer for the above
claims management companies, and I hope you can help me, in June 2011 i
was cold called by a woman called Rhianne Quicke who was a claims
adviser with lifestyle claims, she said that they could get my miss
sold ppi money back within 8 months risk free. Subsequently I stupidly
gave them my credit card details which they took £395.99 straight away
without me even seeing any paperwork.
I then didn't here from them for a while until I was contacted by
Ultimate Law solicitors who stated lifestyle referred my claim to them,
I had to sign an agreement for them to act on my behalf for my ppi
claim against egg card, then in 2012 they contacted me to say that my
case was going to court and wanted to know if I had legal aid insurance
which I didn't so they said they would take out an insurance policy
which would cover any expenses if the case was lost.
Then in January this year Ultimate law phone to say Egg wanted to
settle claim plus expenses paid if i agreed with the amount offered and
that I should receive payment in a few weeks.
Then on 6th March 2013 i had a phone call from someone from RedHawk
Legal who said they were taking over Lifestyles cases and wanted to
know if i had received my money from Egg card which I have not, he
seemed to know all my details etc and said they would send a
authorization form for me to sign to allow them to contact egg to
release my refund, which to date has not arrived.
I phoned Ultimate Law today 8th,March 2013 to see what was going on
with my claim which the woman dealing with my claim said they were
waiting for court approval or something like that, she was foreign and
hard to understand over the phone, when i asked her about Redhawk legal
I could hear her groan and sigh as if she'd be questioned before about
these companies off which she said they had no affiliation with
Lifestyle or Redhawk and that she could not discuss any agreements off
fee's payable Lifestyle or Redhawk that I had made prior to ultimate
taking my case.
When I got home after work today I found in my post an Invoice for
£1348.58 from Redhawk legal for a successful claim of £3746.05 against
Egg Card and that I was to pay it within 7 days off me receiving
settlement from Egg.
Also enclosed was a photo copy of a letter from Mrs G D Sharma
insolvency administrator for Lifestyle Claims stating Redhawk had
purchased right title and interest that the administrator holds in the
Customer lists, Goodwill, Customer Contracts and trading styles .
Please could you advise as to were I stand as I had never heard or had
any contact with Redhawk until this week."

I will also go over to the Leagle beagle forum and post it there thanks for your advice so far.

Baz

magpiecottage

Alpine_Star wrote: »

If Lifestyle Claims originally contacted you in a cold call they had no right to pass your claim on to a solicitor and Ultimate Law had no right to take it on and charge you.

Indeed - the MOJ has banned CMCs from passing on details from cold calls to solicitors precisely because solicitors are not allowed to do so.

More good news is that you can complain to the solicitor about it and, if necessary, to the Legal Ombudsman.

SDMPB

Contact for Canada Square is
crt.pleaseassist@citibank.com or ian.paul.clark@citi.com.

Canada Square are run by Citibank.
If you email them asking them to phone you they do.
Hope this helps

milly88

In the contract of engagement that clients signed from Lifestyle Claims (CCR) it does say that they may pass the claim to Ulimate Law and that a percentage could be charged by them.

At our face to face meeting a few weeks ago the TS/MOJ in Burton on Trent told us that it is not a cold calling because at some time or other we must have ticked/or left unticked on some documents that we wanted maketing calls. So their rules state they cannot cold call and under the TS/MOJ thinking this aspect could never be proven and therefore this rule cannot be actioned to CMC's ever.

The trouble is that the TS/MOJ they have everything to lose if they suspend or cancel a CMC. They firstly get a fee for authorisation, there is no magic on who is allowed in, in other words you pay you can trade then they also get a percentage of fees taken so they are on a win win situation.

Thankfully, the SRA's stance may be totally different to those of the TS/MOJ because it is very clear that they are cold calls and ULL may definately have broken a SRA rule and we are currently working with Baz and others who have had problems in this area.

Redhawk do not have any relationship with ULL it was only Lifestyle Claims and ULL if it was on your contract of engagement.

Now according to the TS/MOJ it is in the T&C's of Lifestyle that they can assign at anytime to another CMC. We are still working to ratify this as Redhawk have been asking former clients of Lifestyle to sign their contracts. One such person has had an estamp signature on Redhawks contract where no permission has ever been granted.

I do have more info on this aspect of lifesyle/Redhawk but right now I have to keep mum about this as this is being worked on as we speak.

So please everyone please be very careful with these CMC's, any contract should always be taken up with a solicitor before signing and definately NEVER pay an upfront fee as you can see they tie you up in knots and those T&c's are written in very small lettering but once the contract is signed they can vertually do as they like.

PABLO162

awful company will not refund money as quickly as they take it, never contact you and try to short change you with refunds and hope you dont notice
DO NOT USE WORSE THING I EVER DID!!!!!!!!!!!!!!

Bluboy_2

Hi everyone I have also been conned out of around 5,000 by lifestyle claims. Way back in 2010 I signed up and they were checking 6 different sources for claims which I stupidly paid for, all on a credit card as I too was told the money would be refunded if I won or lost. I continued to ring them and having taken soo long took 1 year to look at 2 of my claims I told them to cancel the process and asked them to refund me which they said they were unable to do as they had already started, even though after having taken soo long I refused to sign the next 4 claim forms. Anyway, you know the story they went into administration in 2012 just days before they folded I was still speaking to them. I too have the letter from sharma and co, I have tried to claim off my credit card company but they won't pay up even though I haven't recieved the service, is there anything else I can do to try and get some of this money back which I have paid out? Thanks