Pushy sales people.

Jakg

frivolous_fay wrote: »

If you sell something that has serious implications if wrongly purchased... you can only do your best to explain this. But if (god forbid) I was in !!!!y Werl looking at laptops...

You'd be surprised at the "expert advice" some people come in with, which if they followed would leave them massively out of pocket...

vyle

frivolous_fay wrote: »

Ah, but you approached! You purposefully came over to make contact. You want to sell them something. Perhaps it doesn't matter what you say - you're going to get a defensive response.

I don't mind when people greet me as I walk in the door... but no-one's going to wander over to me to say hello in a shop without some ulterior motive in doing so. If I want help, I'll come and get it! (Assuming I'm not in TK Maxx and no-one wants to know )

I find a local clothes shop a bit unsettling in their approach... girl on the door saying hi, people around the shop offering help, girl thanking you as you leave. It's a bit OTT, but at least they're not in your face.

And then you have customers who moan because they AREN'T approached, who come up to you and have a rant because they've been in the shop 10 mins and haven't been approached (but they didn't ask for any help).

I've had people complain to my manager because I was serving someone else and didn't interrupt that conversation to see if that person needed help.

A large percentage of people are idiots. They don't have the capacity to realise that every price in the shop is on the LEFT of the product. They can't spot the big PANASONIC logo on a TV and wonder what a "vizer tv is."

They will stand looking confused and if you ask if they need help they'll moan. If you don't approach them, they will moan.

They will ignore any advice and buy what's cheapest, then bring it back because their friend said they should get something better and they should have been told about it (when they were and purposefully ignored that advice).

Customers will do everything they can to find fault with whatever you do, and the sad thing is that most of them probably won't put money down and so technically aren't customers at all.

And then they always make it personal by referring to the company as "you" and if they have any problems, refer to "me" be it a fault with a manufacturer, somebody else in the company, or their own fault. If I'm unlucky enough to be in their path, I personally have caused every problem that as befallen them since their birth.

There are some customers who are really happy to be approached, but most aren't. Sometimes if I'm bored and I hear a customer talking complete rubbish about something (this 3d TV doesn't work... It's not 3D at all...when it's on 2D mode and the glasses aren't even switched on) I do like to approach them and set them straight. It's the one time I'm allowed to spot that the (potential) customer is wrong, and I'm allowed to imply it.

Esqui

Is it that hard to say, "I'm OK for now, but thanks for asking" instead of screaming "NOOOOO I DON'T WANT YOUR HELP YOU DON'T KNOW ANYTHING"?

vyle

Esqui wrote: »

Is it that hard to say, "I'm OK for now, but thanks for asking" instead of screaming "NOOOOO I DON'T WANT YOUR HELP YOU DON'T KNOW ANYTHING"?

It's easier to pronounce obscure welsh town names.

mkgirl1981

i just think some people dont appreciate what people in retail actually have to put up with sometimes but everyone thinks they are right and everyone else is in the wrong (customers & staff)

frivolous_fay

[EMAIL="I@ve"]I've[/EMAIL] worked in retail too and I know the customer isn't always right.

aggi

i am a sales person and yes people are different.
but just some customers seem to know everything! at least they think so. what is wrong in just listening what the sales person has to tell you for 1 minute? maybe we know about offers which are not displayed? maybe we can apply some discounts that specific day because we are chasing target? maybe we know that the item you are looking at is constantly back as faulty?

and then this extremly knowledgable arrogant :mad:customer is coming back with faulty item
and dont get me wrong here. i appreciate that some sales ppl are agressive and clue less but not all

Yogibear

smk77 wrote: »

Not at all true. Approaching a customer as soon as they walk through the door is pestering. Waiting for the customer to get to the section of the shop they're looking at, giving them a few moments and then approaching them is not pestering.

I was recently went to DFS and as soon as I walked through the door I could see the eyes of the vultures staring at their next prey. It's rather quite hostile!

the eyes of the vulture you would expect them to speak to you just say your `just looking` we had a guy in John Lewis trying to sell us a bed at the end of 1 hour the salesman was lying on the bed too gosh it was so funny the three of us lying there wife was crying with laughter we didnt buy the bed;)

brightonman123

not sure, but doesnt new electronic stuff have a mandatory 2 year guaranteee, nowdays..?

Louisdf

pimento wrote: »

Do yourself a favour, pay a couple of quid extra and buy your laptops from John Lewis or Amazon. Both have excellent customer service should you need it.

No, I think its the other way round. SAVE a couple of quid extra and buy your laptops from John Lewis or Amazon. PC world cannot sell stuff as cheap as Amazon and John Lewis as they do not reach the same market as them. Go into PC world at Speke retail park, Liverpool on a Saturday and you will be one of the few customers there whilst John Lewis in Liverpool One is always packed.