Pushy sales people.

pimento

Do yourself a favour, pay a couple of quid extra and buy your laptops from John Lewis or Amazon. Both have excellent customer service should you need it.

Norant

I dont understand how these pushy salespeople get away with constantly bugging people when all they want to do is look at a product and compare...Specs and prices.

I have shopped at Pc world on a few occasions,i have had the pushy salespeople,my tactic is simply to say please do not talk about extended services again because im simply not interested,if they continue to do so i just ignore there patter and change the subject back to the product.

My last purchase at Pc world was for a laptop for my daughter,the salesperson who was doing the selling knew nothing about the product that we wanted,i asked her to please get me someone who knew about this product,she said she would and i watched her as she went off to another customer who was looking at flatscreen tv's,she made no attempt at all to get me someone who knew about the product.I had to go and ask myself.

My best advice would be to go on the techie board here and tell them what you want the product for,what specs you would like and how much you have to spend,you will get good advice from people who know what they are talking about.

Apples2

Norant wrote: »

i asked her to please get me someone who knew about this product,she said she would and i watched her as she went off to another customer who was looking at flatscreen tv's,she made no attempt at all to get me someone who knew about the product.

To be fair, the customers looking at the Flatscreen TV probably knew more about your laptop than the monkeys in PC World, I think she was doing you a good service

Techhead_2

smk77 wrote: »

Not at all true. Approaching a customer as soon as they walk through the door is pestering. Waiting for the customer to get to the section of the shop they're looking at, giving them a few moments and then approaching them is not pestering.

I was recently went to DFS and as soon as I walked through the door I could see the eyes of the vultures staring at their next prey. It's rather quite hostile!

That's nonsense. I worked at a store that had a policy of doing exactly what you said. You would wait, then approach, smile and say 'Good Afternoon'. Most of the time the reply was 'No thanks' and sometimes 'We're just looking - we'll ask if we want anything' said in that patronising way. They'd only been greeted, but had not listened and gone into automatice mode. You would smile again, turn to go, only to be called back almost straight away, often with a wave of the hand or an 'Oi'
The truth is that most people don't listen, don't believe what they hear and get the level of service they deserve.

4743hudsonj

I have to agree with the likes of Esqui. Its impossible to know everything.

I work at a motor factors, so if you come in and ask for oil for a 2007 BMW 5 series, am i an idiot for looking at the application guide rather than taking an educated guess?

I also think theres a very fine balance between pestering and ignorance. I actively roam the shop when i can, not necessarily looking for customers but if i see one ill ask if they need any help, if not, i carry on. If im at the counter, i try to say hello to everybody who come in, that way theyre more inclined to ask me where to find X rather than wandering round aimlessly for 10 minutes to then ask. This avoids me looking like im following them also.

I dont mind pc world so much, i dont know if their training differs from Currys but my pc world seems well clued up and have very good staff. One Currys staff struggled to count the USB ports on a laptop as "they are constantly changing how they look and work". Somehow me thinks the dont understand the 'Universal' part.

vyle

my favourite non-listen reply is when I ask a customer if theyre ok and they just bark "no!" but dont need help, or they say, "No, I'm ok."

I also find it amusing when they say they don't need help then before I can walk away ask me for help.

bargainbetty

Just for reference, the reason Norton is 'one of the most popular and highest-anti-virus packages' is because PC world bundle it onto every computer that it can possibly sell. I apologise to the earlier poster, but I manage 60 machines for a legal firm, and our IT providers refuse to let Norton-protected machines on the network, because it is so poor.

They did a test, using three machines, one Norton, one with AVG (freebie available online) and Sophos (uber-expensive professional IT persons thing). Norton failed to recognise more than 20 fairly simple viruses, worms and trojans within the first six hours.

Quote from our IT people - 'Your best chance of stopping a virus using Norton is to turn the box into a face mask using a hole-punch and some elastic, then wear it if you have a cold'

Esqui

Techhead wrote: »

That's nonsense. I worked at a store that had a policy of doing exactly what you said. You would wait, then approach, smile and say 'Good Afternoon'. Most of the time the reply was 'No thanks' and sometimes 'We're just looking - we'll ask if we want anything' said in that patronising way. They'd only been greeted, but had not listened and gone into automatice mode. You would smile again, turn to go, only to be called back almost straight away, often with a wave of the hand or an 'Oi'
The truth is that most people don't listen, don't believe what they hear and get the level of service they deserve.

I do find it funny when that happens
"Good morning"
"No thanks"
..."Bad morning instead?"

mkgirl1981

pimento wrote: »

Do yourself a favour, pay a couple of quid extra and buy your laptops from John Lewis or Amazon. Both have excellent customer service should you need it.

i would agree, got my laptop from john lewis, after about a week it became faulty, something to do with the memory it turned out, rang hp help centre who were useless, eventually took it back to john lewis who sent it back to hp to be repaired and got it back a week later and its been working fine ever since

now if i need to buy an electrical item that i am going to be spending a bit of money on i will always go back to john lewis as i am confident they will sort it out

and to the original poster, in a way your lucky the staff even noticed you in the shop, i get ignored most of the time im in pc world and have to walk around trying to get someones attention, usually unsuccessfully

smk77

Techhead wrote: »

That's nonsense. I worked at a store that had a policy of doing exactly what you said. You would wait, then approach, smile and say 'Good Afternoon'. Most of the time the reply was 'No thanks' and sometimes 'We're just looking - we'll ask if we want anything' said in that patronising way. They'd only been greeted, but had not listened and gone into automatice mode. You would smile again, turn to go, only to be called back almost straight away, often with a wave of the hand or an 'Oi'
The truth is that most people don't listen, don't believe what they hear and get the level of service they deserve.

Not sure how what I said is "nonsense". You've clearly pointed out some issues you've had with holding back etc, however, it's not pestering which is what I was getting at....