Pushy sales people.

Jakg

chuckley wrote: »

One word: Commission.

Four more words - they aren't on any.

Mk14:37 wrote: »

The staff in PC World know next to nothing. Ask them a question about any model and watch them read the spec off the label in front of you.

Yup, how stupid they must be to have to look down at the information in front of them, rather than memorise the 30+ current laptops, which are totally replaced every month...

jess1974

My worst experience was when buying a dishwasher approx 9 years ago, it was in Currys, we chose the model we wanted and went over to the till to pay.

The assistant started on about the extended warranty, we said no thanks and he kept on and on, this went on for at least 10 minutes, we continued to say no.

Eventually he called a manager over who asked us to go with him into a back office, we went with him and he produced a list of call out and breakdown charges for faulty dishwashers, this went on for another 10 minutes, all we wanted to do was pay and go home.

They did finally get the message that we were'nt interested in the warranty and we were able to leave the store without buying it....

hollydays

I just registered my guarantee by phone for my new dishwasher,then got hassled to buy an extended warranty."If your dishwasher breaks down after two years it could cost you £100 just for the call out" Me: "No,I know someone who could repair it free".
"But if it was faulty it could cost £200 to repair"
moi: "No,I would't get charged" (obviously they weren't trained to respond to this)
This went on and on,next time I will just post the card..

KittyLady

I've found our local pcworld staff avoid me now. Simply because of this conversation.
Staff: Hi there, everything ok?
Me: Honestly no, I'm having an utterly awful day... I kept him there for about ten minutes bemoaning everything in my life, our mortgage issues, the kids...
Now, they smile and say if you need us.

Esqui

jess1974 wrote: »

My worst experience was when buying a dishwasher approx 9 years ago, it was in Currys, we chose the model we wanted and went over to the till to pay.

The assistant started on about the extended warranty, we said no thanks and he kept on and on, this went on for at least 10 minutes, we continued to say no.

Eventually he called a manager over who asked us to go with him into a back office, we went with him and he produced a list of call out and breakdown charges for faulty dishwashers, this went on for another 10 minutes, all we wanted to do was pay and go home.

They did finally get the message that we were'nt interested in the warranty and we were able to leave the store without buying it....

Gotta admire the effort they went to. I don't think I'd have the stamina.

Ignite

In the past I have done the following reply to a pushy sales idiot. [In very loud voice so most of store can hear] "Because of your pushy attitude and lack of respect for me as a customer, you have just lost this sale and I will be taking my custom else where" Needless to say, this gets a reaction from other customers and in the past I've seen 1 or 2 leave at this point.

frivolous_fay

Techhead wrote: »

You would wait, then approach, smile and say 'Good Afternoon'.

Ah, but you approached! You purposefully came over to make contact. You want to sell them something. Perhaps it doesn't matter what you say - you're going to get a defensive response.

I don't mind when people greet me as I walk in the door... but no-one's going to wander over to me to say hello in a shop without some ulterior motive in doing so. If I want help, I'll come and get it! (Assuming I'm not in TK Maxx and no-one wants to know )

I find a local clothes shop a bit unsettling in their approach... girl on the door saying hi, people around the shop offering help, girl thanking you as you leave. It's a bit OTT, but at least they're not in your face.

4743hudsonj

frivolous_fay wrote: »

Ah, but you approached! You purposefully came over to make contact. You want to sell them something. Perhaps it doesn't matter what you say - you're going to get a defensive response.

I don't mind when people greet me as I walk in the door... but no-one's going to wander over to me to say hello in a shop without some ulterior motive in doing so. If I want help, I'll come and get it! (Assuming I'm not in TK Maxx and no-one wants to know )

Thats flawed, its our job! What else are we meant to do? We need to push sales as much of possible. The important thing is knowing when to walk away.

You always have to assume customers are idiots. They wont come and ask for help, they will wonder around the shop for 10 minutes looking for something behind the counter or will stand looking at oil and pick some dirt cheap oil for their 3 series without so much as a is this ok for my car.

At that point i then have to point out their error and that it would most likely ruin their car making them feel inadequate. And then hitting them with what wil inevitably be a higher priced product. Its far better to walk up, greet them and ask if they want me to recommend the correct oil.

frivolous_fay

4743hudsonj wrote: »

Thats flawed, its our job! What else are we meant to do? We need to push sales as much of possible. The important thing is knowing when to walk away.

You always have to assume customers are idiots. They wont come and ask for help, they will wonder around the shop for 10 minutes looking for something behind the counter or will stand looking at oil and pick some dirt cheap oil for their 3 series without so much as a is this ok for my car.

At that point i then have to point out their error and that it would most likely ruin their car making them feel inadequate. And then hitting them with what wil inevitably be a higher priced product. Its far better to walk up, greet them and ask if they want me to recommend the correct oil.

Perhaps it's the difference between a critical, (car destroying oil) or trivial (clothing, laptop) purchase.

If you sell something that has serious implications if wrongly purchased... you can only do your best to explain this. But if (god forbid) I was in !!!!y Werl looking at laptops... there's only a 1% chance any of those guys has got anything to say to me that I want to hear. And if I'm shopping for clothes... I can see the price. I can decide if I like it. I know what it's made of. If I want someone to hold my clothes for me and tell me they look good on, I'll go to Jigsaw :rotfl:

4743hudsonj wrote: »

Thats flawed, its our job! What else are we meant to do? We need to push sales as much of possible. The important thing is knowing when to walk away.

Exactly... and so many don't.

brightonman123

Techhead wrote: »

You can't win as a salesman.
If you approach the customer then you are pestering. If you wait for them to ask you, then you are standing around and not helping.
If the customer disagrees with you, then obviously you are a fool. But it will be your fault when it comes back because you mis-sold it.

And by far the worst are the people like the poster above. They know best, they are argumentative and see problems everywhere.
I'm glad I left the job.

no offence meant mate, but some sales staff just need putting in their place.. if i want help, i'd ask for it.