Dixons and shocking after sales! Never ever buy from them.

albiss

Or maybe they all work for Dixons??

DCFC79

Have you taken on board the advice posted about the tv

skye_10

I've just finished a huge battle with curry's (same co) and like you I was getting no-where from the staff in the store or on the telephone. I came onto this site to seek advice. I found an e-mail address for the chief exec and e-mailed him. Later that day I received an e-mail back explaining that someone from the medics team would contact me the next day. True to their word (for once) someone did contact me and they were fab I was able to get everything sorted to my satisfaction without the frustration of being fobbed off or hung up on. Try doing the same thing it may help you. The e-mail address is john.browett@dixons.com (good luck)

albiss

Hi Skye, did exactly the same a few days ago, and low and behold actually got a phone call by someone willing to sort out. Eventually asked for my money back and collection. This is being honoured and I have bought another one from Amazon. Certainly worth tracking down the CEO address. Kind regards.

zipman23

I was just about to suggest taking it into a Currys store but you just trumped me with your CEO reply!

I wanted to buy a combination microwave from Currys but found the same one at Dixons for £20 less. Dixons don't have any high street stores anymore as they've rebranded to Currys so I don't understand the difference in price!

Francesanne

neilmcl wrote: »

Dixons don't have stores.

They use to.

sirmarcus

skye_10 wrote: »

I've just finished a huge battle with curry's (same co) and like you I was getting no-where from the staff in the store or on the telephone. I came onto this site to seek advice. I found an e-mail address for the chief exec and e-mailed him. Later that day I received an e-mail back explaining that someone from the medics team would contact me the next day. True to their word (for once) someone did contact me and they were fab I was able to get everything sorted to my satisfaction without the frustration of being fobbed off or hung up on. Try doing the same thing it may help you. The e-mail address is [EMAIL="john.browett@dixons.com"]john.browett@dixons.com[/EMAIL] (good luck)

albiss wrote: »

Hi Skye, did exactly the same a few days ago, and low and behold actually got a phone call by someone willing to sort out. Eventually asked for my money back and collection. This is being honoured and I have bought another one from Amazon. Certainly worth tracking down the CEO address. Kind regards.

zipman23 wrote: »

I was just about to suggest taking it into a Currys store but you just trumped me with your CEO reply!

I wanted to buy a combination microwave from Currys but found the same one at Dixons for £20 less. Dixons don't have any high street stores anymore as they've rebranded to Currys so I don't understand the difference in price!

Yep emailing the CEO always pays dividends.

Good luck and well done with your results.:beer:

High__Flyer_2

I realize the hypocrisy of what I'm about to do but, here it goes...

WHY oh WHY Francesanne did you find the need to reply to a thread that is four months old?

Was there any need to revive this thread?

Why do people do this, I simply don't understand...