Hotel Chocolat big box of chocs + goodies £6.95 delivered

poet123

Nor me ,mine tracked on 1st November but has not yet validated.

Naillig51

I think they are being shared out in the Posties sorting office tea room.
I am missing 2 boxes now -original order and the replacement !
Thieving scum somewhere in the chain.

geordie_ben

Naillig51 wrote: »

I think they are being shared out in the Posties sorting office tea room.
I am missing 2 boxes now -original order and the replacement !
Thieving scum somewhere in the chain.

when did you sign up for your original?

amus

Just missed a parcel from the postman and the slip says 'perishable item' so Im presuming it was my chocs as Im not expecting any other deliveries of foodstuffs!! Apparently they were posted at the end of November so Goodness knows where theyve been. So looks like theyre taking about a month from when they were posted to arrive!

Vik_36

poet123 wrote: »

This happened to me too £17.95 taken over week after I cancelled. I have emailed CS.

I contacted them and they told me they'd sent the chocs. I have to return them to get a refund. No doubt they'll never arrive. It's their fault for taking the money on cancelled orders in the first place.

Vik_36

Kyresa wrote: »

Well I'm a subscriber and also haven't had my christmas chocs yet, A lot of these chocs are ending up under someone's tree for christmas!

I take it they advertise what's in the package on the outside of the packaging. You'd think they'd be more discreet, seeing as so many customers chocs are going missing. They should also send them via recorded delivery.

poet123

Vik_36 wrote: »

I contacted them and they told me they'd sent the chocs. I have to return them to get a refund. No doubt they'll never arrive. It's their fault for taking the money on cancelled orders in the first place.

They have emailed me to say that they will refund asap and that when I get the chocs I should donate them to charity.

The implication is that I had made a mistake by not cancelling in time for the automatic issuing of the next set of chocs and the debiting of my account. However, as I cancelled orginally on 14/11and they debited on 17/12 I have emailed them back and told them firmly the mistake was not mine!!

Vik_36

The chocs haven't arrived. I've emailed them again stating the error is theirs and not mine.

angel69_2

Still no cashback.....anyone?

frankietwospots

Nope - mine is still saying 'tracked'.