Hotel Chocolat big box of chocs + goodies £6.95 delivered

Mandles

I cancelled but still got another box of chocolates and charged £18+ today. I rung and they have refunded me and told me to give the chocolates to a charity or hospice. I was tempted to nosh them all but thankfully my concience would not let me so they are being given to a local hospice.

tara747

My cashback is tracking for both orders! Yippee! I placed 2 orders (one Quidco, one TCB) and am still waiting for the second box, but am not worried as they said at least 10 days and the weather may be affecting deliveries too. Have cancelled the first subscription.

Hope they don't charge me after I cancel or I will be straight on the phone.

Mandles - good for you.

Naillig51

Mine were posted on the 1st but not received them yet .
No-one wants to drive on here, its like a ice rink with around 6 inches of compacted ice across the road.
Waiting for stuff from Amazon posted 5 days ago too !

Jazzy_B

I ordered on 30th November and have recieved nothing. I checked my account details on website and there was nothing. I phoned them and they said intro offer would not be sent out until the beginning of February. The person I spoke to was very apologetic, but I think they should have sent out emails to let customers know.

r.mac_2

I called them in the end and cancelled. seems to be the only way to do it.

flis21

Mandles wrote: »

I cancelled but still got another box of chocolates and charged £18+ today. I rung and they have refunded me and told me to give the chocolates to a charity or hospice. I was tempted to nosh them all but thankfully my concience would not let me so they are being given to a local hospice.

I've had the same problem. i phoned them up and first they offered to let me have the box for £6.95 instead, I said no. So they said that I had to send them back to get refund. Am just putting return to sender on box as don't see why I should pay the postage. :mad: It's amazing how different a company can be depending who you get to speak to on the phone!!

veruccasalt

I just rang the number on the bill that came with chocs-08444 933 933. Said I wanted to cancel as it is a bit extravagant. Very nice chap asked if I wanted to change frequency, perhaps to one box every three months, but I said I would just rather cancel completely, which he did.

No problems at all here- will wait to see if I get phone calls now?

geordie_ben

Unless it's changed here is how you cancel...

Go to 'Manage my membership'
Underneath the 'Balance to Pay' column there are two links. Pick the one that says 'more info'.
Then click 'cancel membership'.
Then select from the drop-down the best reason which describes why you want to stop receiving chocolates.
Click okay!

amus

Placed my order on the 27th November, says my chocs were dispatched on 1st dec but still no sign. Its not even snowy here so would of thought they should have arrived!

Vik_36

I ordered mine on the 26th November. I had a an email stating they'd be here in 10 days, but nothings arrived. I checked the site and it's now saying no introductory chocs will be sent until February 2011.

Amos, I never got a dispatch confirmation, maybe they messed mine up.