Tesco misprice discussion area part 12

hflower74

Seeing all the sucess you lot were having R&Ring mobiles I went out yesterday thinking i'd prob miss the boat again even thou I was desperately in need of a new mobile. Looked at all the mobiles and no out of date SEL's but then I remembered the cardboard display near the CS desk!!


SAMSUNG E900 £169.97 Refund:j :j :j

And a very nice apology and no fuss R&R experience:eek:

Forgot to say THEY DIDNT MARK MY RECEIPT!!!

teb_2

ok thanks. off to earn brownie points with her indoors by doing the shopping. will probably look like a furtive shoplifter in Tescos whilst trying to read the list of mispriced things I copied from here.

Clasics

teb wrote:

ok thanks. off to earn brownie points with her indoors by doing the shopping. will probably look like a furtive shoplifter in Tescos whilst trying to read the list of mispriced things I copied from here.

:beer: Another R&R'er joins the happy, growing group. Be sure to tell all your friends as well. :j

1andrea

teb wrote:

ok thanks. off to earn brownie points with her indoors by doing the shopping. will probably look like a furtive shoplifter in Tescos whilst trying to read the list of mispriced things I copied from here.

Dont worry you wont look odd lots of people use shopping lists..... just not misprice ones like us!

Minxz

How do you chek if a phone is overpriced.... is there a barcode on the cd type box that you can scan?

leadhead

MyUserNamesTaken wrote:

Ah, but most stupid posts aren't made by people claiming to work high up in Tesco. That particular stupid post gave out information that most people who read this thread did not have...and it was given by a Tesco employee.

Not sure why you're defending him, Constantine, considering the way he has referred to both you and Spa as "lesser" Tesco employees with little intelligence of the working practices of the company. As I've pointed out before, neither of you have dropped a clanger by posting information on a misprice that was not previously posted on the board. The attitude displayed by Amishi on this thread towards both customers and fellow employees is disgusting. It does nothing to improve Tesco's image. It's also a direct contrast to the way you and Spa conduct yourselves here.

Maybe the criticism was aimed at the OP..........

Strepsy

Minxz wrote:

How do you chek if a phone is overpriced.... is there a barcode on the cd type box that you can scan?

Yes on the back.

pippamannequin

DeadHead wrote:

you could argue that you expected them to scan at 89.97 each since that what's the SEL said,( total 179.94), and then the discount should have applied - £40 off to £139.92 (or 69.96 per phone)

Even though you've had a discount, it was a discount on an overcharge.

I did this, same phones, same discount, same overcharge as op.
I got a full r & r
Only on going back yesterday did i notice on the leaflets stating the £20 off though in very tiny print it says discount excludes the purchase of mobile phones so in other words it has to be other shopping, and it also says only one phone per transaction, so i consider myself lucky i got a full r & r

abbiet

ben500 wrote:

If two or more prices are displayed for the same product the lowest price MUST be charged in order to avoid committing an offence. The expiry date on pos material is of no consequence to you as the consumer, if it is out of date it should be removed, if not removed it MUST be honoured or the goods removed from sale, if you have been charged a higher price than the LOWEST price displayed the store has committed an offence.

consumer direct told me when charged the highar of 2 sel because the manager offered to refund the difference after the event he was legally in the clear & they were not intreasted,don't know if this is correct or not?

ljw2701

Plushchris wrote:

I've been told by CS staff in a couple of stores that they have been told to offer the difference first before the full R&R.

It obviously DOES happen at store level, maybe not in yours spa but it certainly does happen..

When I worked on the CS desk I can honestly say that I never once offered only the difference on an overcharge. More importantly, I was never told by a Manager to do this in all my time there. Certainly some Managers would groan to authorise the over £20 ones but just accepted the policy! One was totally mad one day and asked for a complete list of all the overcharges for that day so she could bring it up at the following day's meeting with the relevant Section Manager.

On the other hand I did work (briefly!!) with one female who always gave only the difference - she seemed to take it all very personally!! However, she was the type you wouldn't want to meet on a dark night :eek: so, although I did query it with her one time, she just did what she wanted!