ResortHoppa Will They Read This and Respond

nigelld

Hi All
Resorthoppa are one of those companies who transport independent travellers from the airport to your holiday destination.
We used them in March 2010 to take us from Alicante to Benidorm and return, no problems and value for money.
Would we use them again - a big YES

Move on to August 2010, Alicante to Benidorm no problem.
Benidorm to Alicante BIG PROBLEM.

We had trouble contacting them to confirm return travel, time and pick up point but eventually managed to confirm everything.
(Please bear in mind we had used them before so knew our drop off and pick up points)
The pick up point we were given was normally the drop off point so I confirmed this in the conversation several times.
My wife and I turned up at the pick up 20 minutes before the due time. Throughout the time we were there we were the only couple with cases and looking touristy.
The road in question is 2 lanes in both directions quite busy but with an unobstructed view of traffic in both directions and being wary of the fact we were at the normal drop off point I was eagle eyed about coaches travelling in the opposite direction.
Well we waited the mandatory 15 minutes after the pick up time before contacting the emergency number and spoke with a very pleasant gentlemen who informed us that the coach driver had phoned in too say we were a 'no show'. I explained the above and his instructions were to get a taxi to the airport, keep the receipt and follow the complaints procedure when we got home. No problem s**t happens and we still made our flight.
Next day looked at the Resorthoppa website, complaints must be in writing and received within 28 days, they would investigate and contact you back within 28 days. This happened on the 20/8/10.
The only way to contact them was by email no address given. My first email laid out the circumstances and requested a refund of my taxi fare.
We have had no acknowledgement or reply of this email, neither did it bounce back. I followed this up with 3 more emails to which I have received no replies.
I then tried phoning, their phone procedure is very complicated and to try and talk to someone is nearly impossible. I ended up on a queue which cost me a far amount and which I had to terminate in order to get on with some work.
I then found 2 addresses within their terms and conditions both of which I wrote to with my complaint and requesting an acknowledgement. To date I have heard nothing.
Would I use them again a bigger NO

Anyone having any useful advice as to make next step please let me know.

Thank you
nigelld:mad:

brodev

There is a notice on their website that they are an"ABTA travel industry partner". I suggest that you contact ABTA and request their assistance

nigelld

Anyone trying to find Resorthoppa's ABTA registration this company are registered at the same address so I'm guessing they are the same people.
Don't bother searching for Resorthoppa at ABTA.
Nigel


Lowcostholidays Ltd

ABTA Number: K1816 & W7602
Address:
Suite 4
Sussex House
London Road
East Grinstead
West Sussex
RH19 1HH
Telephone: 08700 668 899
Fax: 08444 771040
ATOL: 6516

budgetflyer

I used Resort Hoppa this summer and had a lot of trouble reconfirming my return transfer too. Turned out the number they gave me on the outward journey was no longer in use.They also ignored my emails as I thought that might be my only other way of contacting them.
Luckily I finally managed to get another number from another hotel guest. Ive used "Shuttle Direct", "A2B transfers" and "holiday Taxis", without any problem or the need to reconfirm the return pick up. They were all there as arranged on the booking.
I doubt Id use Resort Hoppa again

mandi

ResortHoppa_Rep wrote: »

‘Hello Nigelld
We are sorry to hear you had such a bad experience with your transfer whilst on holiday in Alicante.
We can assure you we get hundreds of thousands safely and happily to their holiday destination and what you have encountered is a rare occurrence.
If you could let us know the dates you travelled and which airport in Alicante you arrived at along with a booking reference they will be passed onto the relevant department to help us rectify the situation.
If you have sent an email to our customer services team could you let us have details of when it was sent and to which address you sent it to.
Sorry for any inconvenience or upset that may have been caused.


Resorthoppa.com’

Welcome to MSE Resorthopper,

Please be advised that if you wish to post in a professional capacity , you will need to contact one of the forum managers

welshmoneylover

I used resorthoppa recently when in Benidorm and I confirmed my pick up via the internet, also my hotel had my details too. Alas, the bus was 20 minutes late :rotfl:still made my flights in good time though

Yes, I would use them again, far cheaper than a taxi

dan2002

hi there, aunt had same trouble in Majorca this year ,no show of bus and had to get a taxi ,I book every thing for her so got on the ball to resorthoppa and have to say they were very good and did refund the price of the taxi have used them alot and always will

nigelld

Hi Mandi
Thank you for your reply.
I emailed the admin@resorthoppa.com which I got from the complaints page.
I emailed on the 21/8/10,26/8/10 and 1/9/10.
I also mailed on the 6/9/10 to your 2 business address.
Sorry just picked your post up.
Nigel

stoneman

I had trouble with Resorthoppa in Tenerife this year. The travel time estimate to our resort was 1/2 hour. It took them 1 1/2 hours to drop us off, a taxi does that journey in 12 minutes. Then we were just left at the top of a road with the driver just pointing down the street when I asked where the hotel was. We spent 10 minutes walking around with luggage asking people where our hotel was. On the way back when I phoned to confirm pickup time I was told a time 5 HOURS before the plane was due to leave. Honest, have a look on a map at the distance between Los Christianos and Sofia Riena airport, it must be no more than 20 miles. We just got a cab instead, time 12 minutes. Never again!

sara_darkshines

I had the exact same problem as Nigelld and they told me the exact same thing - to get a taxi to the airport and when I got back to file a complaint and get the taxi refunded.

I got a stupid reply from the email I sent to them where they admitted they had made a mistake but were not prepared to refund the money. I have since then emailed 2 replies and had no response from them.

Has anyone had any luck posting complaints to Lowcostholidays Ltd? Or can anyone suggest where I should go next?

Westin

they admitted they had made a mistake but were not prepared to refund the money

...did they say why?