8 November - Tesco Clubcard Big Voucher Exchange

NinjaB

I cant collect from store ... is there free delivery over a certain amount using Tesco Direct?

photome

Nikkipink11 wrote: »

I have stated on the order if they are unable to fulfill less than half to cancel it. I am hoping it does get honoured though

Edit. Sorry wrong thread

You can delete the whole post

skibster

scottishminnie wrote: »

I've spent over an hour now trying to process my order on Tesco direct. The codes came through ok so I found the goods I wanted, added them to basket and entered every one of the 14 codes they had sent. I have a whole £5 to pay so entered credit card details and the bl**dy site crashed - just says unexpected error. I now have tried several more times and same story. I can't get through to CS so guessing they are closed and I'm almost certain that when I ring them tomorrow they will claim I've now spent the vouchers and by the time we get it sorted the item will be OOS.

Utterly useless:mad::mad::mad::mad::mad::mad:

I got that a couple of times when I ordered, and all I did was refresh the page and everything was fine.

Info_man

I've still not had my code sent via e-mail and 2 items i wanted to spend vouchers on are now os and discontinued, grrrr!! But hey ho, im not a misery guts...got the crimbo butterflies brewing in my tummy!:rotfl:

System

Hi all,
quick update from me. I am no further forward with buying my PC I have spoken to umpteen very pleasant but ultimately very useless people :-( who cannot explain why my clubcard vouchers are redeemed but my computer reward ecoupons are not valid for my computer order and are being held in a sort of limbo. I can't use them, I can't cancel them, nor can I delete them and start again!! I'm getting really cross and I am struggling to remain calm and polite on the phone when I am explaining the whole palaver yet again.
Can anyone help, wave a magic wand etc etc??
Linda x

Julesiep

I changed £20 into £40 toy evouchers and bought 3 toys on Wednesday for my nephews to be delivered to store today. Yesterday morning I spoke to my mum and she has bought the same toy for one of them. As she is the Grandma and also doesn't drive I felt it should be me who returns the item. So I rang Tesco direct last night in the hope I could change the item for a different one. But apparently you can't cancel just one item you have to cancel the whole order as they have been boxed together. So I ask if I could cancel the order and then reorder but was told that then the double up vouchers have already been used and no longer valid. So now I have to wait for my order and collect and then try to change the toy instore for a different toy. The reason I did it online is because my local Tesco toy supplies are already really low and I had more choice online. Really frustrating!

Doc_N

Just been told by the Clubcard people handling this that 'larger' orders are taking up to 28 days to process because they have to go through extra anti-fraud security checks. Fantastic - what a shambles!

wicknwax

jenagain wrote: »

Is anyone still having delays getting their email with the codes?

I ordered £40 worth of clothes tokens first thing this morning and had nothing through yet - please tell me i'm not the only one!!

The toy ones I got yesterday came through in a couple of hours.

got my toys and phone, still waiting for my clothes vouchers

Fi_1966

Still waiting...................(3days 21hrs and counting!!!!!):mad:

Finally got Tescos to admit there was a problem and am waiting for them to call me back, not hopeful of a swift resolution.

After being advised that I should have ordered my vouchers earlier, as if this is all my fault, this has become a "mission" for me!!!!!! I've said it before and I'm sure I'll say it again poor,poor,poor customer service Mr T.

Fi x

Fi_1966

VOUCHERS FINALLY ARRIVED!!!!! at 16.50 today:j.............glad the phone number for queries was free because it took 9 phone calls totalling 3hrs 52mins over 3days to sort out problems!!!!:(

Would like to think alls well that ends well but I am still waiting on 3 promised "we will call you back with an update/resolution" return calls :mad::mad: For me this still equates to the abysmal cs I have come to expect from Tesco.

They seem to forget that these "free toys/clothes/wine" are only available to us through our loyalty of shopping with them on a regular basis.
Rant over.........back to bargin hunting for the rest of my crimble pressies!!:T
Fi x