River Island refusing to refund even with a receipt!

Loanranger

BlueAngelCV wrote: »

MM - People have given you advice but you do not appear prepared to accept the advice given because it is not what you want to hear.

If you had the receipt and the tags were still on you would have no right to a refund/exchange.

The fact is that you did not have a receipt. You state that you didn't realise that you needed both. Did you really not realise that you would need the receipt for the item that you were actually returning and not for a different one?

I'm sorry but you have no rights here and I would fully expect RI to have a policy refusing to give refunds without receipts/tags.

Spot on.
You have argued the toss about how RI mistreated you and you come across as being a know it all. This may or may not be accurate assessment.
However, if this is how you behaved in the store I am not surprised the manager threatened to call security.
I believe the modern way of expressing it is: suck it up

Muffinmaker

No size 16 isn't healthy unless you're six foot.

Muffinmaker

Loanranger - I'm not acting like a "know-it-all". Since being on this forum I don't think I have had anyone actually offer me any genuine help. Just negativity and horrible comments. And I am a very modest person. If being able to spell and string a few words together makes you a "know-it-all" then god help us all. Maybe that is why people are so threatened by education?

So I assume then nobody apart from me has ever tried to return something to a store without a receipt (I did have a receipt - just not the "right" one)? No one has ever experienced poor customer service etc. Well then you are very lucky people.

wealdroam

I think I'll just sit back and watch...

Far better than x-factor.


:rotfl::rotfl::rotfl:

Quackers

kwaks wrote: »

Of course they can't resell the item. It is no longer "new". High St stores do on the whole value their customers, but as times are getting tough then they "may" have to try to protect their profits a bit more. As for saying ALL the stores offer a 28 day refund, you are simply wrong. Many offer 28 day exchange if you have proof of purchase and the goods are in the original condition (in this case with tags still attached). Seems you had neither, and in addition you say you were asking for a refund rather than exchange.

Utter rubbish.

The item if returned and not faulty goes back on the shelf to be sold again.

I've worked in retail for over 20 years and have yet to find any high street retailer that doesn't do this.

What else do you expect them to do with perfectly good items of stock which have been returned for an exchange/refund just because it's not suitable?

It gets sold again - to someone else...:D

And, no-one gets into trouble for it as you suggest in one of your later posts!

BlueAngelCV

Muffinmaker wrote: »

No size 16 isn't healthy unless you're six foot.

You think people are bullying you and you make comments like that?

It is perfectly possible to be a healthy size 16 and what could possibly have been your purpose in posting such a rude and hurtful comment?

Bloomin_Freezing2

Cardie, will probably still be used if I don't get a refund. Ebay is too much hassle.


So why all the fuss in the first place???? :huh:

Loanranger

Muffinmaker wrote: »

Loanranger - I'm not acting like a "know-it-all". Since being on this forum I don't think I have had anyone actually offer me any genuine help. Just negativity and horrible comments. And I am a very modest person. If being able to spell and string a few words together makes you a "know-it-all" then god help us all. Maybe that is why people are so threatened by education?

So I assume then nobody apart from me has ever tried to return something to a store without a receipt (I did have a receipt - just not the "right" one)? No one has ever experienced poor customer service etc. Well then you are very lucky people.

I think we must assume that everyone on this thread is well educated and can also string two words together. I was commenting on how you're perceived by me and by others.

I would not dream of doing what you did at RI, still less parade my ignorance on a public forum. But, hey, that's me.
You lack self awareness.

unholyangel

I'm going to try this one more time, although given that everything we've said previous has fallen on deaf ears......i think i may aswell bang my head off a brick wall........

Technically you didn't have a receipt if you didn't have the "right" one. At least from the stores point of view.

As for being threatened by education......we've been trying to educate you in consumer rights......a valuable lesson you seem to be unwilling and refusing to learn.

A few people (myself included) have commented that if your posts are anything to go by, then yes theres every chance you were coming across as confrontational. Look at it from a impartial logical viewpoint. Read back over your own posts. Maybe you're just irate at the way it's been handled and your attitude in here is different to how you were in the shop but given the way you've reacted to being told the shop was in the right, i'm dubious to say the least.

I may come across wrong sometimes online as people can't hear the tone of my voice or my facial expressions, but you can bet if several people were all saying the same thing that i'd be looking back at what i'd said to see if it could be picked up in the way they said. If i couldnt see it personally, i'd ask someone else to check that i can trust to be honest with me.

Muffinmaker

Size 16 healthy or not healthy - it's a moot point. I have been a size 16 once and I was quite unfit. I think if you go by the BMI chart as what is a healthy weight and what isn't, then you'd have to be quite tall to be a healthy size 16. Having said that most women are a size 16, but then there is an obesity epidemic in this country... If you are a larger size though and feel well then that's fine too.