River Island refusing to refund even with a receipt!

Muffinmaker

dfh - companies that don't take customer service seriously don't do well in general. And RI isn't cheap like Primark so they have to have something to offer besides their clothes. If you knew anything about marketing then you'd realise this.

wealdroam

Muffinmaker wrote: »

If you knew anything about marketing then you'd realise this.

Is this just another example of your non-confrontational attitude? :rotfl:

kwaks

Oh dear.

Let me put some points to you to see if you will grasp it.
1 Despite your thread title, you freely admit NOT having a receipt.
2 It was Geris' T shirt that smelt of perfume, not your cardigan.
3 Finger pointing and swearing are not the only ways you can be confrontational
4 All confrontational people are not poorly educated and tend to swear a lot. (in my experience the confrontational customers are people who thing very highly of themselves, the poorly educated tend to get a rather raw deal)
5 I do hope RI have something to offer other than their clothes, seeing as the last fashionable thing they sold was in the early nineties
6 Any shop caught selling returns as new stock ca get into a lot of bother
7 As a marketing professional in a previous career I can assure you many companies with good customer service can suffer more than those with poor customer service.
8 I cant be bothered writing any more so I will just say you had no right to a refund and it was the managers discretion.

moonrakerz

Techhead wrote: »

I think the OP needs to take a long hard look at herself.

......in a full length mirror - then she can see if the cardi fits properly !

unholyangel

TBH OP i'm sorry but i think you overreacting.

You don't have the receipt, the tags weren't attached, you have no "right" to return it unless it is faulty. The stores policy is probably that they will offer a exchange/refund within 28 days providing a receipt is provided, the clothes are unworn and obviously at the managers discretion. It is pretty standard practice.

The fact that the store was willing to check the logs was them doing something they are not required to do. They were actually trying to do you a favour.

And while you may not have intended to come across as confrontational or think that you did, if your attitude genuinely was as it comes across to me in your first post and latter posts......again sorry but it does give the impression of someone on their high horse.

You cant even narrow down roughly when you exchanged it? Theres nothing else you did on the same day that you remember the date of? I'm afraid you're relying on their goodwill so best always to be apologetic and thankful for any help they're willing to give.

Maybe not 100% fair but its the way the cookie crumbles as they say.

tomwakefield

Muffinmaker wrote: »

All the stores do a 28 day refund and if you don't have a receipt they would at least give you a credit note, and most shoppers expect this.

And therein lies the problem - people expecting things they have no right to

DCFC79

why did you not try it on in the shop ?

just because you are aware some shops will let you take an item home once paid and try it on doesnt then that other shops have to follow suit, in fact its common practice that refunds can only be given if the item is faulty, you may get a refund but its entirely up to the manager who who ever deals with refunds

Muffinmaker

As far as I was concerned I had a receipt! I do have a receipt - I didn't realise that I also needed the exchange receipt. It doesn't say this on the notice that is on the till desk as far as I'm aware, nor on the receipt itself or on their corporate website. It never occurred to me that I would need both receipts as proof of purchase, bearing in mind that some people take items in without any receipt whatsoever and and still get a refund or a credit note. I have bought clothes for 20 or so years, from the high street, and I have never had this. If this is a "crackdown" on fraud well they are just going to alienate the good customers that they do have. Which? have said that billions are lost to the high street because of poor customer relations every year.

And Kwaks etc. weren't there so they cannot say that I was being confrontational. I mean really... aren't people allowed to express their dismay when a retailer won't listen to what they are saying, are dismissive and show no interest. She was just plain rude. I am not a rude person, I am very, very polite.

If you cannot be bothered to be genuinely helpful then what on earth are commenting on this for? It is very strange. I can only surmise that some people are on this forum are here to troll and offload their aggro onto others.

Anyway, as far as I'm concerned I did nothing wrong. I am a honest and respectable customer and if a company can't/won't see that then there is nothing to do other than boycott their goods and tell my friends/family to do likewise.

Muffinmaker

And I did try it on in the shop - I also tried it on again at home and it didn't seem right! That is a normal thing to do...

gordikin

Muffinmaker wrote: »

I find it so strange that people comment on consumer rights etc. but have no interest in helping the "consumer", just berating them for their unwise purchase. As if they've never taken anything back that they didn't want and with the best will in the world sometimes things aren't that straightforward.

I'll wait to hear from RI customer services because at the very least I don't think it was appropriate that a branch manager treat me the way that she did.

Cardie, will probably still be used if I don't get a refund. Ebay is too much hassle.

Like Julia Roberts says in Pretty Woman to that shopgirl "Big, Huge, Mistake" - I'll take my money elsewhere in future.

Yet another case of 'consumer wants' rather than 'consumer rights'.