£19 for two pairs of prescription glasses Deals Discussion

Babiesmummy_2

So much for the 11 o'clock start time and lots of stock. I have now placed my order but as the Mexx was sold out by about 1030, picked another style and paid an additional £10.:mad:

jackcrabb121

glassesdirect_company_representative wrote: »

Hi there,

I've checked what happened with those Mexx frames. They were in our 'Crazy deals of the Day' which changes regularly throughout the week. I've asked for the Mexx 5353 and Lindberg Maginus frames mentioned to be put back into crazy deals today.

There was no intention to deceive, and that range changes regularly so it will be worth checking back during the period that the voucher is active to see what new frames are available in the 'crazy deals' category. Currently there are other Lindberg and Benetton frames in that category all with £40 off, and the Mexx & Lindberg frames mentioned will be back in there very soon.

I hope that helps explain what happened.

Hi GD Com Rep,

Firstly, thanks for looking in to my query regarding the 'J Lindeberg 10's' (the only suitably 'large' fitting pair I identified in the previously advertised '2 for £49' offer).
I sent your updated information to your online sales Rep but have just received this reply:

I can confirm that the black Maguns have now been discontinued - we do not currently have a date for when the brown are comming back, with regard to the pricing we can not confirm if the sale price will still be valid when they come back into stock as the sales prices are subject to availbilty.

Can you please advise?

glassesdirect_company_representative

jackcrabb121 wrote: »

Hi GD Com Rep,

Firstly, thanks for looking in to my query regarding the 'J Lindeberg 10's' (the only suitably 'large' fitting pair I identified in the previously advertised '2 for £49' offer).
I sent your updated information to your online sales Rep but have just received this reply:

I can confirm that the black Maguns have now been discontinued - we do not currently have a date for when the brown are comming back, with regard to the pricing we can not confirm if the sale price will still be valid when they come back into stock as the sales prices are subject to availbilty.

Can you please advise?

I'm so sorry, this does seem to be the case for that frame. I've asked the product & buying team to check with the suppliers if there are any more of these available.
I'd like to get someone in touch with you to help you find a pair of bigger frames on the site that you'd be happy with. I'll have to ask one of the moderators to put us in touch as I can't message you directly.

fazeypie

is it possible to cancel the groupon voucher and get a refund? i couldnt get onto the website for ages then when i did, the mexx frames were sold out. there were another pair of GD ones that i liked but i cant see them anymore. im a bit disappointed with this really its not really moneysaving if im spending more than i wanted to or settling for glasses i dont really like.

steve2303

fazeypie wrote: »

is it possible to cancel the groupon voucher and get a refund? i couldnt get onto the website for ages then when i did, the mexx frames were sold out. there were another pair of GD ones that i liked but i cant see them anymore. im a bit disappointed with this really its not really moneysaving if im spending more than i wanted to or settling for glasses i dont really like.

You should have no problem cancelling within seven days.

fazeypie

thanks for that steve2303

ilovecushions

Hi, I don't suppose anyone could tell me if it's worth upgrading the lenses? Thanks for any advice.

ILC

Groupon_Company_Rep

fazeypie wrote: »

is it possible to cancel the groupon voucher and get a refund? i couldnt get onto the website for ages then when i did, the mexx frames were sold out. there were another pair of GD ones that i liked but i cant see them anymore. im a bit disappointed with this really its not really moneysaving if im spending more than i wanted to or settling for glasses i dont really like.

Hi
I am sorry to hear that you wish to cancel your voucher, I am sure that Glasses Direct will be doing their best to restock in time however if you do wish to cancel your voucher, please contact our amazing customer service team at support@groupon.co.uk and someone will assist you further.

Joykin

How do you get a refund? I have sent complaint emails to Groupon and Glasses Direct because of the price increases.

I bought my voucher on Wednesday in good faith that i would be able to buy the red benneton frames for £59. Now they are £99.

Joykin

Joykin wrote: »

How do you get a refund? I have sent complaint emails to Groupon and Glasses Direct because of the price increases.

I bought my voucher on Wednesday in good faith that i would be able to buy the red benneton frames for £59. Now they are £99.

FYI this is what i sent GD:

Good morning

On Wednesday Martins Money Saving Tips advertised a Groupon offer where you can purchase a voucher worth £52.95 for £19. After browsing the site on Wednesday, I was pleased to find two frames that fall under the buy one get on free offer that I would like, so I purchased the voucher. They were the £59 United Colours of Benneton red and blue frames.

This morning I log on to choose my glasses before the voucher is valid at 11am and I am shocked to find only a fraction of the glasses on your website that were on offer on Wednesday.

Can you please explain why this is so? The cheapest pair you now have under the buy one get one free offer is £60, what happened to the abundance of £49 pairs?!

I look forward to hearing from you.

Yours sincerely

And their response:

The Benneton frames were on at a special offer price, but this offer ended as the Groupon one began. We do have lots of other frames on display for £59 or less to choose from.

Kind regards

David

So i emailed Groupon with this:

Good afternoon

I am writing regarding the email below. I paid for the voucher in good faith that that glasses that I saw on Wednesday would be available at the price of £59.

In light of what has happened with Glasses Direct changing their prices just as the Groupon deal activates, I request that I have my money back.

Please can you advise me whether you can refund me £19 that I paid you.

Yours sincerely