Help please:£20 collection charge on collect only item

soolin

Smit1970 wrote: »

I don't accept Paypal on collection items. If someone tries to be clever and pays that way, I simply refund it and send them a message to bring the cash with them. They adhere to my terms or they don't buy it -- simple as that.

I also charge a fee for collections. Reason for this is it is inconvenient; people get lost and delay you, don't arrive on time, etc.

No one can force you to sell of course but you might as well give up now then and not get too attached to your ebay account as you won't be around for too long and you'll be paying a fortune in fees.

So, I'm your buyer, I send a paypal payment and you refund. I say thanks but no thanks and neg you, leave poor stars and put in a non performing seller complaint. That's three lots of bad things on your seller metrics. You are then stuck with your 10% FVFs to pay and you'll have to pay to relist as well.

Hmm, brilliant strategy

martindow

What would happen in a category where postage is capped? Would a collection fee be capped at the same level?

jaibaby

Crowqueen wrote: »

And if you don't like it, you can lump it!

Or just not buy from the person charging it (at least if they mention it up front), which is ultimately self-defeating - you won't get any sales.

No sales = 620 postive feedback 95% of which from buyers ???

And I've had around 200 pickup / delivery to local area where I have asked for a small charge to cover fees, with no problems.

I prefer the buyer to pay by paypal as we are both covered. And as for someone trying to scam me by saying the item never arrived, I have CCTV at home, I'd have proof if anyone ever tried to do that!

jaibaby

martindow wrote: »

What would happen in a category where postage is capped? Would a collection fee be capped at the same level?

Problem is ebay don't all a collection fee option on a listing. If it did, then maybe they could be capped - which I think is a brilliant idea.

As with the OPs problem. They haven't said how much the item was purchased for. It could be an item that was won at 99p - therefore the £20 is not acceptable. But for an item that went as £200+ I personally think it is.

Item sold for £200 - ebay takes off 10% straight away - which is £20 gone already!

You all moan about paying someone to sit on their bums at home whilst you go to collect it, and have to pay to do so, yet you are doing exactly that. Ebay don't do anything, except provide a place to buy and sell. I can't even say their customer service is that good.

I wish I'd have thought up the idea first - then I wouldn't have to sell my items on there.

soolin

jaibaby wrote: »

I prefer the buyer to pay by paypal as we are both covered. And as for someone trying to scam me by saying the item never arrived, I have CCTV at home, I'd have proof if anyone ever tried to do that!

Nope , I'm not taking the bait.

I suppose some sellers are just very lucky.

martindow

jaibaby wrote: »

Item sold for £200 - ebay takes off 10% straight away - which is £20 gone already!

You all moan about paying someone to sit on their bums at home whilst you go to collect it, and have to pay to do so, yet you are doing exactly that. Ebay don't do anything, except provide a place to buy and sell. I can't even say their customer service is that good.

As you say, Ebay provides a place where your item is advertised widely. Your 10% allows you to sell it at a better price than you are likely to get on your own. Why is it unreasonable to pay for marketing?

Too much worrying about 20 pounds rather than being pleased to have 180 in your pocket!

Crowqueen

jaibaby wrote: »

No sales = 620 postive feedback 95% of which from buyers ???

And I've had around 200 pickup / delivery to local area where I have asked for a small charge to cover fees, with no problems.

I prefer the buyer to pay by paypal as we are both covered. And as for someone trying to scam me by saying the item never arrived, I have CCTV at home, I'd have proof if anyone ever tried to do that!

Not according to Paypal, and if you deliver, you have no proof whatsoever.

hermum

jaibaby wrote: »

Wooooaaaaaaaaahhhhhh!!!! Why all the points at me??? For the watch, I did send it via special delivery, I was just making a point!

For charging on collection, why not? No one has complained, in fact some say it's a good idea. If something sells for 99p (for example) and they would like to pick it up, but pay by paypal (as I would suggest for security for both of us).

99p minus 9.9p (final value fee) minus 5p (paypal fee) so that leaves you with say 85p.... ok not so bad.
But like I said, bought something for £100, decided you didn't want it anymore, sold on ebay for £100, minus £10 (FVF) minus £5 paypal. Plus minus any fees added when you listed the items.

Yes, before you all start again, I know ebay are money-grabbers. I wish there was somewhere I could sell my "junk" and it wouldn't cost me. But hey, that's life. I try to give as much stuff to charity, but other stuff I sell on ebay, because it's easier. And if you are the one that don't like the fact that there are sellers out there that do charge a small fee for collection, then the answers simple - dont buy any of their stuff.

As a seller, cash on collection is best if you insist on Paypal you are leaving yourself wide open to scammers.
If they report an INR you cannot prove that they have in fact collected it, Paypal will only accept an online signature as proof of delivery.
It may be a good idea to read through this forum on the posts from people caught out in exactly this way.

Crowqueen

hermum wrote: »

As a seller, cash on collection is best if you insist on Paypal you are leaving yourself wide open to scammers.
If they report an INR you cannot prove that they have in fact collected it, Paypal will only accept an online signature as proof of delivery.
It may be a good idea to read through this forum on the posts from people caught out in exactly this way.

The real issue is, though, that you have to take Paypal and therefore the buyer has legitimate recourse if you don't follow through with the sale.

It's often better either to trust the person buying, or - probably better in this case where the risk on some items is significant - to sell collection only items elsewhere. It doesn't look like, unfortunately, eBay or Paypal are going to change the situation any time soon.

anon_ymous

It could possibly be a £2 collection charge, considering they may have spent time to pack the item to make it safe to pick up but they accidentally added a 0. Otherwise £20 seems excessive.