Help please:£20 collection charge on collect only item

cestlavie

Crowqueen wrote: »

Always look at the £80 you have, not the £20 you haven't got.

excellent advice

pinkshoes

For £20 collection I'd want a cup of tea upon arrival along with some VERY expensive chocolate biscuits!

Seriously though, I would absolutely 100% insist on paying with Paypal if they wanted to charge such a huge collection fee, and would spend AGES checking it over, and would be unlikely to leave anything better than a neutral, as £20 is taking the p*ss for a collection charge!

alfiesmum

What if it's a mistake? Has the seller confirmed they'll be charging £20 to collect. I've seen it on auctions before, asked the seller about it, and they ddn't know - it was there by mistake, just a thought.

the_cats_meow

Hi

They cannot charge you 20 quid for collecting the item and to the person who charges money for collection who posted earlier shame on you. You are not allowed by Ebay policies to charge money to cover your fees or any costs relating to the listing of an item. You are not allowed to add the amount to postage cost either.

I am a seller and have been for a long time and I never add fees to delivery or collection. If you want to get your fee money back start your items at a higher price. Lisiting costs are the seller not the buyers problem.

If I were you I'd contact the person you bought the item off and tell them your going to report them to Ebay for the charge regardless of whether it was stated on the listing or not they are not allowed to do this.

Meadows

Claire_Jones wrote: »

Is it fair for a seller have a charge if you choose to collect (collection only item). I've won an auction for a heavy item (not very large though) and didn't notice on the see all details there was a £20 charge to collect in person!:mad: It is about 30 miles away so worth a little trip so save on the postage but not if I get charged £20 on top.Is the seller allowed to charge this?

Yes if it was in the listing, but you can insist on paying by paypal which they may not like as they pay fees on this payment.

piratefairy

If it was stated clearly in the listing, I'd weigh it up in the total price I'd be willing to pay for that item, and then if it was still a good deal, I'd bid.
Yes, it seems cheeky, but having been messed around by buyers who haven't turned up when they say, etc, I guess I can appreciate where a seller could be coming from.
It would frustrate me if it were a hidden cost, but if your total price, inc. the "admin" fee is still a good deal, I'd not mention it. I would, however, exercise my right to pay via paypal, as others have said.

Claire_Jones_3

Thank you everyone for your responses. I've had a reply for the seller saying to just pay for the item (I'm assuming they mean not the £20 charge). Could/Would you still insist on paying via paypal as they are now saying to pay on collection? Whilst as a seller I would always ask for cash on collection but put it in my listing but they haven't and we've got a 0% on purchases credit card linked to paypal and as we're just starting up a new business it would be ideal for us to pay that way

George666

Claire_Jones wrote: »

Thank you everyone for your responses. I've had a reply for the seller saying to just pay for the item (I'm assuming they mean not the £20 charge). Could/Would you still insist on paying via paypal as they are now saying to pay on collection? Whilst as a seller I would always ask for cash on collection but put it in my listing but they haven't and we've got a 0% on purchases credit card linked to paypal and as we're just starting up a new business it would be ideal for us to pay that way

If you pay by paypal and the £20 charge is in the postage box then it may be picked up when you try and pay using paypal and you may have to pay the £20 and the seller can keep it if they wish I personally would not refund you if this happened to me.
The reason for this is as the £20 charge for collection is in the postage box on the listing as a seller I have every right to expect you to pay it as you agreed to when you bid for the item.
If you do pay by paypal and the charge is not picked up the seller regardless of any message they sent you the seller is well within their rights to charge you £20 for collection when you go to pick the item up if they wish, and as you have not paid in full they can then refund you by paypal and close the deal down by reporting you to ebay as a non payer and as it will show you did not pay in full there is nothing you can do about this.
As you have got what you wanted and the seller has agreed to not charge you £20 for collection I would pay cash as this is only fair but of course inspect the item carefully before you leave.

GabbaGabbaHey

the_cats_meow wrote: »

They cannot charge you 20 quid for collecting the item

What makes you think that?

Crowqueen

the_cats_meow wrote: »

Hi

They cannot charge you 20 quid for collecting the item and to the person who charges money for collection who posted earlier shame on you. You are not allowed by Ebay policies to charge money to cover your fees or any costs relating to the listing of an item. You are not allowed to add the amount to postage cost either.

I am a seller and have been for a long time and I never add fees to delivery or collection. If you want to get your fee money back start your items at a higher price. Lisiting costs are the seller not the buyers problem.

If I were you I'd contact the person you bought the item off and tell them your going to report them to Ebay for the charge regardless of whether it was stated on the listing or not they are not allowed to do this.

It's not to cover fees though, it's the same as being allowed to charge postage.

£20 is taking the mickey and may not make the item worth it, but if it's on the listing, it's on the listing.

I think the seller could be argued to have hidden it away in the small print, but there is nothing reportable about it unless you feel it's fee avoidance, which it could be argued to be if the item is worth a lot more than the closing price.

I wouldn't charge that much for my time as a private seller (in fact I'd be technically liable to pay tax on it as it is essentially a wage), I'd just make sure I could arrange a mutually convenient time, but each to their own.