TalkTalk feedback needed; good and bad

Waterways_2

jhp wrote:

So they are not free then.;)

Like paying an umetered water bill.

billpeabody

Hi there all.

I signed up for this service ages ago because of the (yes you've guessed it) free broadband. I actually got the recommendation from this site funnily enough. They were slow to connect but they did state that from the beginning. All went well (I think) but last night it got a little slow (10 mins to access Hotmail) and today no service. If you call them they cut you dead and if you pay £2 to call them they answer straight away. Here is the point...I asked the lovely girl on the other end if there were outages in my area and she said the fault was city-wide. Guess what her reason was - THE CHANGE IN THE WEATHER! Not sure if it was the change in the weather here or in New Delhi. Luckily I live in an area full of open (and inconsistant) wireless connections and am now using one of those to write this. All I wanted was my own (secure-ish) connection.

So here is Mr Dunstone's email address: dunstonec@cpw.co.uk I think. perhaps all could send him a screenshot picture of the broadband service that they provide. Maybe with a poem (DNS error rhymes with terror...). Now what rhymes with incompetent - oooh I'm getting one ... This company is bent and incompetent...lol lol lol for another 17 months. Good luck to all and watch that change in the weather.

bbb_uk

CPW are in the red due to their broadband offer.

More details in this thread.

souwesterly

This is partly a techno matter - partially TalkTalk's fault - but a comment to add to the file.
I was with Onetel then I changed over to TalkTalk in April. It took until September to get my "free" broadband up and running. I still can't access my Outlook Express emails - I'm still on 512 Mb download speed and I paid £47 last month - since I can't access my account either and since it's done on-line, I don't know why I paid that amount.
Probably through calling them all the time for help.
It will seem to take forever for 18 months to pass but when it does I WILL CHANGE from TalkTalk to anyone else - even if they're more expensive.

paulc1008

Waterways wrote:

Look at Tiscali. Excellent uptime broadband service so far with me. They are having a new free line rental deal in Jan. Same deal as Talk-Talk but a bigger more reliable company. Worth looking into.

http://www.tiscali.co.uk/products/broadband/bundle-2mb-at.html?code=ZZ-NL-11XY

This tiscali deal doesn't seem to include free line rental - you "still keep your BT line and number". So you will still be paying BT for line rental, surely?

And I keep seeing small-print references to 'active BT line' - if I'm now renting my line through talktalk ( heaven help me if and when they upgrade my exchange, from all the above complaints it sounds as if my basic voiceline facility will blow up then, as well? ) does this count as an active BT line?

buxtonrabbitgreen

qwilpen wrote:

been with talktalk since august but service is getting worse by the day, can send emails half the time , cnt log into ebay /play, etc now they have upgraded me to 8mb and i cant recive phone calls and wait for it , there a fault on their fault hotline. makes you laugh doesnt it.

Talk Talk upgraded our broadband this week and now I cant use the phone either. I have e mailed them 3 times and they still havent done anything aobut it. I am glad I'm not the only one. They didn't actually e mail to say they had upgraded (as they said they would) my son noticed and it was the same day that I lost the phone so not a coincidence I think. Have you had any success with them yet?

Heinz

buxtonrabbitgreen wrote:

Talk Talk upgraded our broadband this week and now I cant use the phone either. I have e mailed them 3 times and they still havent done anything aobut it.

Another one for the list then - http://forums.moneysavingexpert.com/showthread.html?t=303004

alyssa_mae

I phoned talktalk 2 weeks ago to complain that I can't get a connection after 4 and also my home phone keeps cutting off. I then phoned again last week. they asured me and email would be sent to high level complaints and someone would contact me. I am still waiting. I am going to give them another call again. if I decided to change provider would i have a problem leaving talktalk?

sparkysi

Well I have now had my phone restricted due to a non paid bill. This is a follow on from when I went in and paid them nearly £50 last month, after being assured it would bring all my accounts up to date. Now they wan to charge me for copies of my statements so I can check them myself to ensure everything is correct. I told them to stick it and take me to court.

Waiting for my MAC code so I can change provider.

loobyloo5_2

I am a Talk Talk customer - joined in May of this year as lured by the prospect of "Free Broadband Forever".
The phone switch was fine and pain free although probelm with phone in June took 14 days to resolve. Broadband was connected on September 2 (before receiving start up pack and no comunication from TT) but after one phone call to TT got on line straightaway using old modem, was very impressed. Had a couple of months of glitch free Internet Access, then on Nov 1, soon after email informing me of upgrade to problems started:

• Loss of connection
• Speed so slow sites would time out before being loaded
• Couldn't get connected "the connection was terminated as the remote computer did not respond in a timely manner”

I've given up contacting "customer service" far too stressful, waiting on phone forever to be connected, then being disconnected mid call, or cut off without ever speaking to anyone, being passed from pillar to post, asked to carry out "checks" on computer which have done myself (there's nothing wrong with my PC, but TT advisors won't believe that)
I have now accepted the fact that I have a "service" which sometimes will and sometimes won't. Early mornings are usually OK (luckily I'm a chronic insomniac)
Reading Charles Dunston's (Car Phone Warehouse CEO) log of 13/11 on the TT home page was interesting!!!
The idea of free Broadband is great but maybe it would have been best if capacity was there to cope before freeing it to the world. I'm sure it will get better (fingers crossed and all that).
To all fellow TT customers, keep smiling!!