BEWARE lowcostholidays.com

Pollycat

littlereddevil wrote: »

I wouldn't think to phone up and ask if a booking had gone through if the site crashed and I didn't receive a confirmation.
I would assume it hadn't.

I would EXPECT the booking to have not gone through.

But I wouldn't ASSUME it hadn't.

I'd check to be 100% sure.
Check my bank account or credit card statement.
I'd email the company or ring them.

I think it's strange that LCH originally said they would refund but are now saying they won't because of 'small print'.

littlereddevil

Yes I find that strange too

Pollycat

Paddy
I notice that you've also posted on Holidaytruths - perhaps you could update us when you get either a result or further information.

brownteds

oh my god that's sad man...but you have saved others from falling into the trap.great info..is there anyone who has similar problems like this??please share it..it is useful to all of us.

Saint_Chris

Paddy
I notice that you've also posted on Holidaytruths - perhaps you could update us when you get either a result or further information.

with no up-date and a locked topic, plus he's also posted on other sites, seems someone has a problem with lowcostholidays.

I personally think that they are good, never had a problem with them, and will recommend them to anyone.

Pollycat

Saint_Chris wrote: »

with no up-date and a locked topic, plus he's also posted on other sites, seems someone has a problem with lowcostholidays.

I personally think that they are good, never had a problem with them, and will recommend them to anyone.

As I've said earlier, I've never booked with LCH so can't comment on them as a company, but there are some things in the OP's posts that don't add up to me.

I really would like to know the anser to THESE questions:

Why would you want LCH to supply tickets for a DUPLICATE booking when you'd already made another booking?

If you have email evidence that LCH had agreed to issue a refund, what have they now said about that (i.e. the fact you have evidence that they were going to refund)?

greytroot

Well I have a wee problem with LCH - when paying for holiday £737.48 found an extra 2.95% charge and £40 for boarding (Ryanair). Ok can live with that was then given an amount £796.64 paid by CC then gets CC bill its £861.58. Calls customer services and explains umpteem times that this is wrong amount - (can even go online now and get holiday for price I said it was) Their site says total bill paid £674.42!

Am waiting for their accounts department to call me??????

Any ideas?

bungle888

Thanks for the info, I had looked into their holidays a few weeks ago and I was in two minds, think i'll find a deal elsewhere!

boab1

greytroot wrote: »

Well I have a wee problem with LCH - when paying for holiday £737.48 found an extra 2.95% charge and £40 for boarding (Ryanair). Ok can live with that was then given an amount £796.64 paid by CC then gets CC bill its £861.58. Calls customer services and explains umpteem times that this is wrong amount - (can even go online now and get holiday for price I said it was) Their site says total bill paid £674.42!

Am waiting for their accounts department to call me??????

Any ideas?

Same thing happened to me, booked holiday on 10/10/10, total cost £580.00 then adds on £40 plus cc fee, it then says, total cost of holiday £626 pay now, clicked on the pay now button and up pops the page, you have booked this holiday total amount debited from cc £665. the next day we get a call from cc company to ask if we have used our card (as we dont use it a lot ) and they were checking it was us that used it, anyway they said £705 has been debited from our account, so we have a £ 580 holiday turn into a £705 one,
lowcost have said they will refund £40 but we are still waiting, i wont hold my breath
LOWCOST HOLIDAYS, NEVER AGAIN.:mad:

pompeii

I so understand your frustration, when systems fail or you do not get confirmation of a booking.

I have not booked through lowcost but had similar problems when trying to book through Airmiles, the website let me make a payment then said there was an error and to telephone airmiles. I contacted my CC to see if any money had been taken before trying again. Kept getting the same error message so gave up and rang airmiles as soon as the call centre was open next day, to check if the booking had gone through or to rebook, it took from 8am to 1pm before they could finalise the booking. I was told some problem with Amadeus meant that they could not confirm the availability of the flight, only to be told on my 5th phone call that part of my flight was no longer available, which meant that to get the flight for miles plus cash we had to come back a day earlier.

At least for me it was only time and the cost of the telephone calls lost.