BEWARE lowcostholidays.com

jd87

Have to say, I'm also another happy customer of Lowcostholidays, so maybe you should change your libellous thread title.

When you made the first booking (that you thought hadn't gone through) didn't you think to call and ask them if it had worked or not? Maybe the only reason you didn't receive email confirmation was because you had typed your email address incorrectly the first time.

You would expect them to refund though as it was an innocent mistake. Small claims if they won't comply.

paddyhodson

thank you for input.

facts are facts so thread title is a warning to all

tel calls ? having not completed web process and having not received email - call not made

further, my experience since in trying to call this number has been one of frustration and mis-information, at a considerable cost

July calls were all diverted or cut off due to Goldstar(sp) issue

every effort has been made to resolve this and now over 3 months on, this remains unresolved..

refunds promised.. website errors acknowledged, all on email , but still no refund

i wish you all good luck if you do use, but my experience and cost incurred leaves me very very wary

jillie1974

you should have checked to see if the booking had been made.

i had a similar scenario with ryanair a few months ago, where i got no email and the website crashed. i rang and checked and it had booked.

paddyhodson

Jillie

the fact has not escaped me

fact is when the duplicate was finally identified late august, lowcost had the chance to supply tickets

they did not , they confirmed a refund and acknowledged web site error - all on email dialogue

then ..

after flight date 11th Sept, they say no refund

never had goods supplied, mis information, lost opportunity , costs incurred

i could go on.

warning to all i think

Saint_Chris

warning to all i think

So what your saying is 1000's of customers, are happy, 1000's of customers are returning customers 1000's of customers have no problems...........................

but you have a bad experience with them and you don't want anyone to book with them.............................:rotfl:

paddyhodson

my experience is my experience

there are plenty of alternative travel agents who are trustworthy and offer real consumer protection, and keep to the law - money taken - no goods supplied here ,

bagand96

Try ABTA, lowcostholidays are a member. http://www.abta.com/consumer-services/travel_problems ABTA may not always elect to help though, and they may just offer you the use of their approved Arbitration scheme (which isn't dissimilar to small claims).

If you say you have emails saved which they admit an error and state they will refund you then may have a fairly good case against them small claims wise.

For what its worth I've used them before without any problems. However, its not always about how often things go wrong, or the ratio of satisfied customers. Its about how well they deal with things when things DO go wrong. Good luck.

StuieUK34

ok, makes sense what your saying...
Sounds like user error on your half (could have emailed them, done the customer service form bit, rang, etc etc rather than book again)
But then if you never received confirmation but they took your money anyway, yeah, i guess you could try the official complaints or small claims if you got the proof you need, as the post above, the abta stuff should help

Pollycat

Ok, so they are saying that you actually made 2 bookings for the same holiday, although you weren't aware that the first booking had actually gone through because of a system crash.

When did they take the 1st lot of money out?
Was it the same day you made the 1st booking?
You say:

later noted , monies ( exact same sum taken twice)

If the 1st lot of money was taken on the day you did the booking (out of your Bank), didn't you notice that your balance was £700 less than it should have been?

You say that you received no email confirmation and no tickets for this 1st booking.
What do Lowcostholidays say?
Can they prove they DID send out confirmation of BOTH bookings?
If they can, I think you're on a hiding to nothing.

Your statement below confuses me:
Why would you want LCH to supply tickets for a DUPLICATE booking when you'd already made another booking?

fact is when the duplicate was finally identified late august, lowcost had the chance to supply tickets

they did not , they confirmed a refund and acknowledged web site error - all on email dialogue

If you have email evidence that LCH had agreed to issue a refund, what have they now said about that (i.e. the fact you have evidence that they were going to refund)?

Going the 'small claims court' route, you need to demonstrate that you have mde every effort to resolve the dispute with the other party - it must be the last resort - if you can't they will take a dim view of your claim.

I can't comment on LCH because I've never used them.

littlereddevil

I wouldn't think to phone up and ask if a booking had gone through if the site crashed and I didn't receive a confirmation.
I would assume it hadn't.