Vtech V Smile Pockets is 1p instead of £49.99

mumslave

I managed to order one, I am in Inverness. Went through no problem. I doubt they will honour it but as said, nothing venured nothing gained.

sirbrainy

Just try to get a delivery refund with another phone call, you'll get a different CS bod and maybe a nicer one.

Highland_Lass_2

mumslave wrote: »

I managed to order one, I am in Inverness. Went through no problem. I doubt they will honour it but as said, nothing venured nothing gained.

I'm near Inverness too and could have ordered but as I didn't need anything else grudged the delivery charge. Maybe you will be lucky, I hope so.

maggie5

well because they didnt have the v-techs in stock (no surprise really lol) they had refunded my delivery and was assured the other 3 small items that i had ordered would still arrive, 2 hours after my delivery slot it still hadnt arrived, phoned back cs to be told they didnt know why and they would get storemanager to phone me back. they also credited my account with a £10 evoucher for if i decide to order from them again. its now been 4 and half hours since my delivery slot and still have not recived my other items or a phonecall :mad:

p.s im not angry that i didnt get the v-techs but im now annoyed that i didnt get my playdoh items that id ordered

esmer

delivery arrived, but no VTech...... I sent a mail to say it was not delivered, a long with my loaf of bread.

cOnfused_4-2

*sashysach* wrote: »

wow your lucky they apollogised but refused to refund my delivery charge, for the other £5 woth of items!:mad:

I had extra £15 of items but made it very clear to guy on phone I only ordered to get VTECH item and would not have ordered otherwise. He said they wouldn't normally refund but could see my point so would... here is email

I would like to apologise again for any difficulty you may have encountered with your order.
I have now refunded £5.50 back into your account. This should appear within the next few days.
Thank you again for contacting us, and I look forward to your continued custom with us.

Regards

********
(Customer Service Manager)

*sashysach*

cOnfused wrote: »

I had extra £15 of items but made it very clear to guy on phone I only ordered to get VTECH item and would not have ordered otherwise. He said they wouldn't normally refund but could see my point so would... here is email

I would like to apologise again for any difficulty you may have encountered with your order.
I have now refunded £5.50 back into your account. This should appear within the next few days.
Thank you again for contacting us, and I look forward to your continued custom with us.

Regards

********
(Customer Service Manager)

Thanks for your advice, the cs just said I understood :eek: and wouldn't do anything else I have emailed them and hope that they may change there mind!

sirbrainy

Most decent CS guys & gals will refund delivery if you make a good case.

If you hit a rude dope, phone back a minute later and ask another CS guy.

Terence Leahy.

mayjo

I got a phone call at twenty to one (11-1 delivery slot) saying that they were out of stock and that they were sorry and I wouldn't be charged anything (that's all I'd ordered). Couldn't be a*sed arguing!

He also said 'about your order for Wednesday - do you want to change it - we'll only honour 3 sets of the offer' - I'd ordered 6 of the Comfort and 6 of the Persil Small and Mighty from the glitch posted on here. So I changed it to 3 of each. I was well chuffed that they're going to honour the 3!

sirbrainy

I'd be surprised if they honour that one next Weds