Lloyds TSB PPI reclaim question???

liam12779

di3004,
All my loans have been taken out face to face in branch.
The phone number and address are the same as the ones you have given apart from the title which is Customer Care, Lloyds TSB Insurance.
I am going to phone tomorrow and see if it is for all my loan complaints or a specific one.

Might make sense if i write the letter out.

Dear Mr Thomas,
Thankyou for informing me about your complain but I am sorry to advise you that as your insurance policy was originally sold by a company that is not part of the Lloyds Banking Group, I have forwarded your correspondence to the Personal Loan Service Centre (EDS). They will be responsible for your complaint and their telephone number is 08000567698.
Please be aware that it will take up to 2 days for correspondence to reach the organisation and i would be grateful if you could bear this in mind if you need to contact them.
I am required under the Financial Services AUthority's complaint forwarding rules to advise you that as I am unable to investigate your complaint for the reasons mentioned above, that this letter is a final response letter.
I have enclosed a copy of the Financial Ombudsman leaflet and you will note that there is a 6 month limit from the date of this letter after which your rights to the FOS against Lloyds TSB will expire. The Personal Loan Service Centre EDS will be writing to you with their final response in the future.
Rgds
Dale Evans
Customer Care - Lloyds TSB Insurance.

di3004

liam12779 wrote: »

di3004,
All my loans have been taken out face to face in branch.
The phone number and address are the same as the ones you have given apart from the title which is Customer Care, Lloyds TSB Insurance.
I am going to phone tomorrow and see if it is for all my loan complaints or a specific one.

Might make sense if i write the letter out.

Dear Mr Thomas,
Thankyou for informing me about your complain but I am sorry to advise you that as your insurance policy was originally sold by a company that is not part of the Lloyds Banking Group, I have forwarded your correspondence to the Personal Loan Service Centre (EDS). They will be responsible for your complaint and their telephone number is 08000567698.
Please be aware that it will take up to 2 days for correspondence to reach the organisation and i would be grateful if you could bear this in mind if you need to contact them.
I am required under the Financial Services AUthority's complaint forwarding rules to advise you that as I am unable to investigate your complaint for the reasons mentioned above, that this letter is a final response letter.
I have enclosed a copy of the Financial Ombudsman leaflet and you will note that there is a 6 month limit from the date of this letter after which your rights to the FOS against Lloyds TSB will expire. The Personal Loan Service Centre EDS will be writing to you with their final response in the future.
Rgds
Dale Evans
Customer Care - Lloyds TSB Insurance.

Hiya

Even though its the branch's responsibility, they send all complaints to the main complaints ins personal dept as shown on the details they have given you.
I note they have give you a free tel number - so use that one, cos the one I posted it charges.;)

You can write to make sure if you want to, good luck.

Di

liam12779

Right,
its been over a month since i sent my questionnaires to Lloyds.
I have had three replies, two of which are loans which are currently active, standard letters explaining someone will be investigating my complaint.
Another letter regarding a settled account saying that the misselling of my PPI will be investigated blah blah blah.
I have recieved no acknowledgement of the TWO other questionnaires i sent, even though all were sent at the same time, in the same envolope, special delivery.
Now i understand they have eight weeks from me sending the questionnaires to complete my investigation. I am just wondering if anyone has any advice on what i should do regarding the other two questionnaires?? Wait for the eight weeks then go straight to the Ombudsman, i mean its not my fault they havent replied, i know they got there because i have had replies regarding the other ones and they were sent together!
Any ideas??

di3004

liam12779 wrote: »

Right,
its been over a month since i sent my questionnaires to Lloyds.
I have had three replies, two of which are loans which are currently active, standard letters explaining someone will be investigating my complaint.
Another letter regarding a settled account saying that the misselling of my PPI will be investigated blah blah blah.
I have recieved no acknowledgement of the TWO other questionnaires i sent, even though all were sent at the same time, in the same envolope, special delivery.
Now i understand they have eight weeks from me sending the questionnaires to complete my investigation. I am just wondering if anyone has any advice on what i should do regarding the other two questionnaires?? Wait for the eight weeks then go straight to the Ombudsman, i mean its not my fault they havent replied, i know they got there because i have had replies regarding the other ones and they were sent together!
Any ideas??

Hi there

For ease of mind you could send them an email here:
[EMAIL="customer.care.insurance@lloydstsb.co.uk"]customer.care.insurance@lloydstsb.co.uk[/EMAIL]

Or give them a ring here:
Tel 0845 3005599

Explain your situation and they should look into this for you and let you know where they are with these.

Please let us know, good luck.;)

liam12779

Thanks for the advice, just sent them an email explaining the situation, now i await their reply!!!! (Not holding my breath!!)

di3004

liam12779 wrote: »

Thanks for the advice, just sent them an email explaining the situation, now i await their reply!!!! (Not holding my breath!!)

Good luck Liam, hope they get back to you by the end of the day, sometimes it maybe the following morning, fingers crossed.;)

liam12779

Very surprised when i logged on my email this morning to find a pleasent response from Lloyds stating that my claims were being looked into and that letters should have been sent out, apologising that they hadnt!!
Now the 4 week wait till the 8 week deadline!!

di3004

liam12779 wrote: »

Very surprised when i logged on my email this morning to find a pleasent response from Lloyds stating that my claims were being looked into and that letters should have been sent out, apologising that they hadnt!!
Now the 4 week wait till the 8 week deadline!!

Happy to hear they got back liam, good luck.;)

liam12779

Still hadnt recieved a letter of aknowledgment from Lloyds so emailed them again today as its getting nearer to the 8 week mark since i sent my questionnaires! Got a response this afternoon stating :

'I have requested that a colleague logs the complaint onto the system as soon as possible; you will therefore receive an acknowledgment letter within the next three working days.

Please note that all claims are on hold due to the recent judicial review. However, we are aiming to provide you with a final response as soon as possible'

1. They are stating that they havent logged the complaint onto the system. All the others have been though!!! Do you think they are going to try and gain more time by saying they have only just logged it!?? Or do i just go from my date of sending?
And
2. Stating that claims are on hold because of the review but are looking to give me a final response ASAP. Surely if they are saying the claims are on hold then they are not going to give me a desicion until thats been sorted!!??

di3004

liam12779 wrote: »

Still hadnt recieved a letter of aknowledgment from Lloyds so emailed them again today as its getting nearer to the 8 week mark since i sent my questionnaires! Got a response this afternoon stating :

'I have requested that a colleague logs the complaint onto the system as soon as possible; you will therefore receive an acknowledgment letter within the next three working days.

Please note that all claims are on hold due to the recent judicial review. However, we are aiming to provide you with a final response as soon as possible'

1. They are stating that they havent logged the complaint onto the system. All the others have been though!!! Do you think they are going to try and gain more time by saying they have only just logged it!?? Or do i just go from my date of sending?
And
2. Stating that claims are on hold because of the review but are looking to give me a final response ASAP. Surely if they are saying the claims are on hold then they are not going to give me a desicion until thats been sorted!!??

Hiya

Thanks for your update, and sorry your still waiting.

Seems confusing doesn't it?

It could be they will see if anything happens on the 1 Dec of the JR then they will give a decision, but on the other hand nothing nothing may be sorted by then.

You do have the automatic choice though of either giving them a bit more time to see if they do come back with a decision, or you could make the complaint to the FOS if you wanted to, a difficult choice to make, but its up to you now of course, either way, good luck with this.;)