King Kong (2005): Special Edition 2 Disc Set from £2.99! (merged)

bedshaped

Surprise Surprise - mine was apparently shipped on the 4th too and it hasn't arrived. Meanwhile my (and many other peoples) money has been sat in cd-wows account making them extra pennies.

I emailed them again tonight, lets see what they come back with - they owe me money plus I used a voucher code too.

This fiasco has put me off ordering from them again and I intend to let them know this too. There's no way they can have sent all these orders and they've all gone missing. Someone somewhere is telling porkies methinks. :mad: It would have been better for them to admit their mistake and cancel the orders than to do this.

Marquez_2

stevebananer wrote:

There is no way they sent so many out on the 4th and they all 'went missing' in the post... CD-Wow have misled us, I'm beginning to think.... (putting it no stronger for now)..

Exactly, i agree

Marquez_2

bedshaped wrote:

Surprise Surprise - mine was apparently shipped on the 4th too and it hasn't arrived. Meanwhile my (and many other peoples) money has been sat in cd-wows account making them extra pennies.

I emailed them again tonight, lets see what they come back with - they owe me money plus I used a voucher code too.

This fiasco has put me off ordering from them again and I intend to let them know this too. There's no way they can have sent all these orders and they've all gone missing. Someone somewhere is telling porkies methinks. :mad: It would have been better for them to admit their mistake and cancel the orders than to do this.

Agree with all that, they better send me a replacement though, i won't be happy if they try and refund me my cash after siphoning the interest from it

CDR1122

mine also has 'gone missing' after being dispatched on the 4th.

Add me to the growing list of people whose went missing!

colin79666

Just emailed them again as my order had also not arrived.

Bluey8

Just read through this thread, ordered mine on the 2nd, dispatched on the 4th. Sent email to them on 13th, got this response:

Thank you very much for your recent order and sorry to hear you are still
yet to receive it.

We fully expect all dispatched orders to be delivered within 7 working days
although, regrettably, some are occasionally delayed by Royal Mail.

Therefore, with this in mind, can I kindly ask you to allow 3 more postal
days for the order to reach you, and for you to then contact me again if you
are still awaiting delivery.

I sincerely appreciate your understanding in this matter.


Kind Regards

Sarah
CD WOW! Customer Services

Still not received yesterday so sent another email to which I have had a response today:

Thanks for your e-mail and sorry to hear that your order has not arrived.

I have forwarded your e-mail on to my supervisor who is looking into this
situation further.

In the meantime could I please ask you to confirm your delivery address for
us?

In the meantime please accept our sincere apologies and we will be in touch
again as soon as we have further information for you.

Kind Regards

Michelle

Will wait and see now what will happen! Really want this DVD, kids are waiting to watch it.

Nix

This is the email from cdwow:

Hi Nick

Thanks for your e-mail and sorry to hear that your order has not arrived.

I have forwarded your e-mail on to my supervisor who is looking into this
situation further.

In the meantime could I please ask you to confirm your delivery address for
us?

In the meantime please accept our sincere apologies and we will be in touch
again as soon as we have further information for you.

Kind Regards

Michelle

Anyone else received the same, word for word?

Nix

Ooops! :wall:

Didn't see your post Bluey8 but I guess you've answered my question!

bedshaped

Poor old Michelle's been busy today

My reply... I've responded and told them that I can confirm that my delivery address and that its the same address that is registed on my cd-wow account, that I've had items delivered to before!! Let's see how they get around this now.
Can't wait..

Thanks for your e-mail and sorry to hear that your order has not arrived.

I have forwarded your details on to my supervisor who is currently
investigating this situation further.

In the meantime could I please ask you to confirm your delivery address for
us?

In the meantime please accept our sincere apologies and we will be in touch
again as soon as we have further information for you.

Kind Regards

Michelle

Marquez_2

bedshaped wrote:

Poor old Michelle's been busy today

My reply... I've responded and told them that I can confirm that my delivery address and that its the same address that is registed on my cd-wow account, that I've had items delivered to before!! Let's see how they get around this now.
Can't wait..

So have i but i don't get what's going on here, but i don't like it, i won't be using cdwow again after this