O2 New Draconian Terms & Conditions

petermcuk

:mad: :mad: :mad:

This is NOT what I signed up for..... Can they just make all these changes surely this is a one way 'contract'?

THERE IS NOTHING IN HERE THAT BENEFITS WE THE CUSTOMERS AT ALL!!!

From the O2 Online Team, October 2006


O2 Service Message – Changes to the O2 Pay Monthly Airtime Contract

Dear O2 Online Customer,

We've made some changes to O2 Pay Monthly and Business Airtime contracts.

The fully updated terms and conditions can be viewed at http://www.O2.co.uk/termsconditions/yourairtimecontract.

If you're a bit hard pressed for time, don't worry, we've also given you a brief summary of the changes below (but we do recommend finding a moment to familiarize yourself with the fully updated terms).

Regards

The O2 Online Team

Here is a summary of the key changes from October 2006
(However please read the new terms for full changes)

If you connect to an online tariff your airtime agreement commences on the day your mobile phone is dispatched (clause 3.1). SO IF IT'S LOST IN THE POST - TOUGH!

If you upgrade your mobile phone a new minimum period will apply – (clause 3.3).
Some pricing information has been moved to the O2 Price List (clause 5).
If you are a consumer customer, within 6 months of upgrading you must not move to a tariff with a lower monthly subscription unless you pay us the difference between the monthly subscription on your original tariff and the lower rate tariff NICE TOUCH!.

This does not apply to business customers (clause 5.13). Business customers cannot move tariffs at all during their minimum period unless we agree in writing.

The insurance provisions have been updated to include reference to our new O2 insure policies Premier & Standard (clause 6.3).

We have added a new clause stating that you agree that you are procuring the SIM cards, mobile phone & service for your own use and that you will not resell CAN THEY DO THIS? or act as a distributor in respect of these things (clause 6.6).
We have slightly amended clause 8.4 (a) which gives you the right to end the agreement if we break this agreement in any material way and do not correct the situation in 7 days from receipt of your written request.

If we increase charges for inclusive calls or monthly line rental, CAN THEY JUST CHANGE THE TERMS OF THE CONTRACT LIKE THIS? we will give 30 days' notice and in these circumstances you will have the right to cancel your contract provided you give us 30 days' written notice & provided you tell us within one month of our notifying you about the changes. (If we increase charges for other, additional services such as Bolt Ons, third party services, premium rate services or other value added services, you may cancel or stop using this additional service only) (clause 8.4c).

New clause 9 has been added. This section only applies to business customers and contains various clauses from the previous business contract. The wording has been tweaked slightly in some places.

O2 is not responsible for deletion, loss or corruption of any content transmitted or maintained by the network unless this is caused by our negligence (new clause 9.2). TRY PROVING THIS ONE!!!

Limitation of liability wording has been slightly amended to state that nothing in the agreement shall exclude or limit liability for death or personal injury resulting from either party's negligence or fraud or fraudulent misrepresentation and new limitation of liability has been added for business customers. (clause 10.4).

We have added that we will post any changes to terms and conditions or charges on our website (clause 12.1).
We have updated the wording which explains how you can contact us if you have a complaint (clause 15.4).

We have extended the ways in which we may use information about you and your use of the service – which may now include communications made and received by you and the date, duration, time and cost of such communications and the location of your mobile phone (clause 18.3).

OUTRAGIOUS!!!!!!!!!! 1984 has arrived!!!!!


Details of premium rate services charges operated by third parties, are available via our website https://www.O2.co.uk/premiumnumberpricing.
We will charge a fee to receive a copy of any information from a credit reference or fraud prevention agency, which we hold on file about you.
Our address for complaints has changed to:


Complaints Review Service
PO Box 116
Leeds
LS11 5DS
The address that you need to write to if you want to cancel your agreement with us has changed to: O2 UK, PO Box 202, Houghton Regis, LU5 5WA.

heyho_3

Whats so bad? nothing really that has changed... apart from they seem to be striping away the benifts from their gold insurance.

stiffnuts69

Petermcuk

what the hell are you talking about there are no changes of detriment contained within the new T&C's

ultrak3wl

stiffnuts69 wrote:

Petermcuk

what the hell are you talking about there are no changes of detriment contained within the new T&C's

Did you read it carefully?

1. You just bought a phone but now it's in the contract that you do not have the right to resell it again ever. !!!!!!? No way that is ever legal.

2. They claim the right to record your phone calls and do unspecified things with the recordings. They also claim the right to do things with (sell?) information about the numbers you called and who called you. The mobile network keeps a fairly close track on where you are physically located all the time, quite often down to 100 metres or so. Seems they want to (sell?) that information too!

dazed

ultrak3wl wrote:

Did you read it carefully?

1. You just bought a phone but now it's in the contract that you do not have the right to resell it again ever. !!!!!!? No way that is ever legal.

2. They claim the right to record your phone calls and do unspecified things with the recordings. They also claim the right to do things with (sell?) information about the numbers you called and who called you. The mobile network keeps a fairly close track on where you are physically located all the time, quite often down to 100 metres or so. Seems they want to (sell?) that information too!

It means you cant resell the airtime at a higher price and you are tied into using the phone for the contract but if you sell it its up to you.

And if they need to inform the authorities of your wherabouts then then they can do this. Its all going to be above board and I dont see a problem with it tbh.

mind you I have only had a mobile for 15 years ....

SenorGroucho

dazed wrote:

And if they need to inform the authorities of your wherabouts then then they can do this. Its all going to be above board and I dont see a problem with it tbh.

You also authorise O2 to pass the same information "...to our associated companies, partners or agents, any telecommunications company..."
Sounds like you give O2 carte blanche to do whatever they like with your information...I'm certainly not happy about it.

movingforward2010

most people will never know this, who reads the t&cs when they buy a phone, i know loads who dont

redux

It's fair enough that they expect people signing up for a consumer contract to be ordinary consumers, rather than box-breaking unofficial dealers.

And most companies keep information on their customers; how else could they send the bill? And if you call someone on another network, what on earth is unreasonable about your caller ID being forwarded to another telecommunications company?

marleyboy

If it really means that much to you, I suggest you either go Pay as you go, or swap networks that hold pretty much the same policies.

Tedrick_2

O2 is not responsible for deletion, loss or corruption of any content transmitted or maintained by the network unless this is caused by our negligence (new clause 9.2).

his would still be valid on prepay, how can the networks guarantee that your ex wife hasn't hired a private detective to follow your every move and monitor your calls???

Also, with mention of 'you agree that you are procuring the SIM cards, mobile phone & service for your own use and that you will not resell', as mentioned, this refers to airtime & the handset, generally more and more (younger) people are taking out contracts and the selling the handsets, which defeats the object of paying monthly for a handset....

I think the t's & c's are something that people overlook and very rarely affect the way they use their phone.

SenorGroucho

Its interesting that o2 now wish to stop me from selling a handset that was provided to me "free"...a significant change and one I had overlooked.
I agree most people don't care what the T&Cs are in any contract they sign up for, and companies exploit this.
It should be pointed out that no one has the legal right to change the T&C of a contract without your consent. If you don't like the new T&Cs then write to O2 and tell them...they then have to agree to you keeping your original contract or they have the option to cancel it.