Royal mail help

Father_Adi

MrB wrote:

Lets not forget that Posties have been known to sign for SD themselves. Sorry but it does happen and more regular that you can imagine

It's statements like that that really gives Royal Mail a bad name without much in the way of factual evidence, "more regular than you can imagine", what proof could you possibly give to this? Unbelievable.

old_system

Well mine does it. Not bothered because it means i dont have to go down the delivery office at the weekend.

frivolous_fay

Father_Adi wrote:

It's statements like that that really gives Royal Mail a bad name without much in the way of factual evidence, "more regular than you can imagine", what proof could you possibly give to this? Unbelievable.

When I send something SD, I 'imagine' it gets signed for by the recipient. I guess most people imagine the same.

So, if some postmen do sign themselves, I think the comment is fair.

MrB_2

Father_Adi wrote:

It's statements like that that really gives Royal Mail a bad name without much in the way of factual evidence, "more regular than you can imagine", what proof could you possibly give to this? Unbelievable.

BECAUSE I AM A POSTIE!!! It's not just a statement detrimental to Royal Mail mate, it's a fact.

Sadierhianne

Hmm, If the parcel cost under £32 then i'd claim on RM's insurance - you haven't recieved th parcel, it's not the responsibility of the seller, he did his bit - i once had mail stolen by a postman - lots of it - i didn't make a claim but i did make a huge complaint and it was found that he had been stealing mail - often at busy times, Rm take on relief posties - they could be anyone - one of my neigbours used to be a postie and he was found by the police with loads of opened mail in his house - ok, he claimed that his 2 year old daughter had opened it and she probably had but at the end of the day it was stolen.

Anyway i'd fill in a compensation from available from all post offices - you have to leave it 15 days after expected delivery - but as you know it's been delivered i'd fill in the form now and send it off.

I'd ask RM to investigate fully and demand that they reimburse you - thing is, the parcel hasn't been delivered has it? well it has but not to you - i'd be asking Rm to prove that they delivered it to the right place too - they were respinsible, you paid for that service and you didn't get any service.

I'd refuse signed for again - if Rm delivers and you are out, they should take it to the nearest post office for you to collect - loads easier and much safer.

I don't even use post bxes anymore, i take everything to the post office, that way i feel much happier that it will be delivered.

I am just wondering if trading standards might be able to help if RM keep on fobbing you.

S

MrB_2

Sadierhianne wrote:

I'd refuse signed for again - if Rm delivers and you are out, they should take it to the nearest post office for you to collect - loads easier and much safer.



S

This service is available, for the cost of 50p

soolin

Sadierhianne wrote:

Hmm, If the parcel cost under £32 then i'd claim on RM's insurance - you haven't recieved th parcel, it's not the responsibility of the seller, he did his bit -S

Unfortunately a straight claim will be turned down as the RM records will show it has been delivered. Recorded does not require the named person to sign for it. This is a huge drawback for recorded and another reason why I do not use it, at least with a standard item the RM cannot prove it has been delivered so will usually refund, here they will argue they have a signature so that's the end of it.

A standard claim for loss can only be made by the sender anyway, and as far as they are concerned it has been delivered.

All the OP can do is make a complaint, find out where to address your letter and send it in to the Royal mail . Send it recorded (I know I know it's daft) as a surprising amount of post cannot be found if you phone the RM to see what is happening with your complaint. Send a copy of the letter to PostWatch (or whatever they are called) and keep on at them. It is unlikely to have much effect frankly, I found Post Watch less than helpful but when I had major problems after a whole batch of my outward items went missing a couple of years back I did finally get an additional £10 compensation from the RM as they admitted they had identified a problem within their sorting office.

Soo

Father_Adi

MrB wrote:

BECAUSE I AM A POSTIE!!! It's not just a statement detrimental to Royal Mail mate, it's a fact.

If you are a postman, why has your delivery office manager not been informed that this is going on in your area - by you or whoever? The vast majority of people that I know at Royal Mail do their job correctly, day in, day out. It's the minority of people - either by lack of training, or are too bone idle to be bothered taking their registereds or packets back to the delivery office at the end of a shift, or leave packets on doorsteps etc that cause a problem that tars us all. I am also a postman and its people like that who cause a problem for the rest of us.

I got absolutely soaked today and had an unsigned special with me, but there's no way in this world i would've signed for it and posted it through just so i could save some time by going home.

If everyone did their job properly or people were reported who didn't do, complaints would decrease dramatically.

I take pride in my job, just wish everyone else did.

blue_monkey_2

My postie leaves Special Delivery stuff on my doorstep - He has left 2 £500 limited edition silver bracelets on my doorstep at different times! My Recorded Delivery stuff is always put through the door if I am out and he leaves the ticket on. Any dishonest person would claim it has not been delivered. And on occassions when I am in and he can't be bothered to knock. We are not saying all posties are the same but it does happen. I have reported the fact my Post goes missing (loads go missing at Xmas) with the Post Office and they have a 'so what' attitude and tell me to claim and can't be bothered.

melliott1963

Same with my Postman. I can't remember the last time I had to sign for a recorded item. He even leaves parcels on my doorstep when I'm in the house - he doesn't even bother to ring the doorbell.