Laptop not loading up properly

Martuk67

Hi guys my partners son is having big problems with his laptop and wondered if anyone could help please. It starts up ok then when it is on the "Windows is loading" screen its ok but then it just goes on to show a big screenshot of the four big coloured Microsoft tiles. This stays there for around 20 minutes and then goes onto his desktop but most of the icons are missing and you cant really get on anything at all. Ive tried running it in safe mode and run a Spybot scan and a Malwarebytes quick scan ( cant update either in safe mode ) but its made no difference. Any ideas what it could be guys and how to fix it ? Any help gratefuly received in not too complicated terms please .

aliEnRIK

Go into SAFE MODE WITH NETWORKING
Download HostsXpert
http://www.softpedia.com/progDownload/Hoster-Download-27041.html
and then follow the below steps.
* Unzip HostsXpert.zip
* It will create a folder named HostsXpert in whatever folder you extract it to.
* Run HostsXpert.exe by double clicking on it.
* click the Make Writeable? button.
* click Restore Microsoft's Hosts File and then click OK.
* Click the X to exit the program

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Run fixreg
http://download.bleepingcomputer.com/reg/antivirus-vista-2010/FixExe.reg

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Now try updating malwarebytes in safe mode with networking and running a QUICK scan if it does. Assuming it does please post the WHOLE of that log, then run a FULL scan with it

Martuk67

Hi alienrik thanks for the advice i will try that when i get the chance.
When you say post the whloe log do you mean on here mate ? and how do i do that ? Many thanks again for the help mate:)

aliEnRIK

On here yes

When malwarebytes has run it will auto open notepad AFTER youve selected to remove anything it finds
RIGHT CLICK on the notepad page and select SELECT ALL, right click again and COPY
then onto here, right click again and PASTE

Martuk67

OK Rik i think i know what you mean thanks again

Martuk67

Hi Rik tried to have a go at it this morning and couldnt get on the internet at all ! It appears that all the internet connections have been removed and i tried to recconnect through the Network Connection Wizard but it keeps shutting it down i think. Sorry meant to say i did try all this in Safe mode with networking. Sorry to be a pain but any other ideas as of what to do next please ?

aliEnRIK

Whos the internet provider? Are you on cable or adsl (Phoneline)

Do you have a setup disc to allow to reconnect?

Do you use a router? Are you wired or wireless?

Martuk67

Hi Rik

BT is the internet provider on adsl

I do have a set up disc.

We have a BT Homehub which we use for the main PC which is wired ( which all of a sudden yesterday refused to connect using any browser ! Another thread me thinks ) but the laptop is connected wireless.

When i tried before i was in the same room as the hub to get the strongest signal but no joy !

enigma52

1) what os you running?
2) do you have set up disk?
3) can you get into safe mode?

Martuk67

Hi enigma
1) its Windows XP Home Edition
2) I dont have a disk for the laptop bu think i have a XP disk for my PC , is that any use ?
3) yes can get into safe mode

Donnie

Make and model numbers of all of the machines if you please.