Tesco misprice discussion area part 11

Clasics

Googlies wrote:

Well I dont know anything about B&Q issues, but if you are able to cite the law or court case I will take a look.

But back to the question re: tesco, what law are you referring to regarding "illegally mispriced" ?

Looks like MyUserNamesTaken has already provided the info, but seriously it would/should have taken you less than 1 minute to find this out by googling it, instead of making yourself look a bit silly.

https://www.google.co.uk

put in misleading +prices

and the first thing to appear is:

http://www.consumerdirect.gov.uk/general/advertising/fs_p01.shtml

Generally, UK retailers are free to set their own prices and price controls do not exist. In a competitive retail market, if a trader sets his prices too high consumers will purchase the products they want from a more reasonably priced retailer.

The law requires traders to show the selling price of all products they offer for sale to consumers. They must also show a unit price for products sold from bulk such as fresh fruit and vegetables (which is a price per kilogram, litre etc.) and certain products marked with an indication of quantity or pre-packed in a constant quantity. For example, a bag of ten oranges costing £5.00 might display the unit price as 50p per orange. These price indications must be unambiguous, easily identifiable and clearly legible and be inclusive of VAT and any other taxes.

It is a criminal offence for traders to give a misleading price indication about goods or services. That applies in whatever way the price indication is given, whether written in a notice or leaflet or given verbally. For example, you may see a shelf edge price ticket showing £5 for the item, then you are charged £5.10 at the checkout. Another misleading price indication may be a price indicated on a leaflet, but you are charged at a higher price in the store.

However, a trader who mistakenly prices a product (for example, “28 inch widescreen television for £39.90” instead of £399) is not obliged to honour that price unless the transaction has already been completed. The trader must nevertheless take immediate steps to rectify the mistake.

Top

What to watch out for
Being charged a higher price for the product at the checkout than is shown elsewhere within the shop.
Free offers should mean free offers. Traders are not allowed to charge a higher price, or impose additional charges, on you if you want to take advantage of the offer as compared to someone who does not.
‘Buy one get one free’ offers - make sure that you don’t get charged for the second product.
Holiday and travel prices - make sure that you are aware of the total cost of the holiday and that the companies do not impose hidden charges.
Restaurants and service charges - always check your bill before paying. Any minimum charges and service charges must be indicated as prominently as the prices of the food and drink.
If the original packaging of a product displays a discount or total price (for example, “10p off” or “Now only £8.99”), this discount or price should be passed on to you when you purchase the product.

stuffit

wayne_rooney wrote:

father.christmas@northpole.com

or , if that doesn't work try

kevin.kelly@tesco.co.uk

Cheers for that fella - I thought KK and Father Christmas were one and the same - they both like to give out xbox's:o

Little_John

Deedee73 wrote:

Points on nuptials!?!?! Wooo hooo! Praps I will say yes now, I mean, if there are points to be had! :rotfl: :rotfl:

You missed the tesco wedding department? you can collect clubcard points by using their wedding planner services?:rotfl:

Constantine

sueh6 wrote:

Whilst trying to find some R&Rs last night I noticed that Tesco have now put several signs up around the fresh meat area saying "CCTV is in operation in this area to protect our customers, staff and stock" (they were not there last week when I had a couple of successful refunds). Protect them from what I might ask? Paying the correct price? If only Mr T would charge the correct price then there would never be any R&Rs, would there??

Sue

Meat - believe it or not - is a high risk theft area. The value of a large joint is as high as a bottle of spirits, yet without any of the security that drink attracts. Easy pickings for your local drug addicts for selling down the pub (after its been smuggled out down their trousers....seen it done a number of times :eek: )

MyUserNamesTaken

Twinny99 wrote:

Could somebody help please - I know the answer is more than likely here somewhere so apologies in advance...

Is the Tesco policy the same for online orders as it is instore? I was incorrectly charged for something I'd ordered in an online shop and wondered if the same rule applied as if I had bought it in the store and gone to the customer service desk for a refund and keep the item???

Thanks

The refund policy does not apply to tesco.com. Sorry.

Twinny99

Thanks for your quick answer

bargain-hunter-uk_2

Well i've had a very successful trip to Tesco this morning!

Firstly, noticed FINEST fruited Flap Jacks 4pk on the ISB were SEL 0.99p and so was the POS, but the labels on the packs were printed £1.39. Bought 5, sure enough wrong price, went to the CSD, and had all of my money back, plus 5 packs of flapjacks! mmm!

Secondly... noticed that the Virgin Motorola L6 pay as you go mobile was the only one with a white ticket. All the others had yellow tickets, and the 10% off deducted already. (there is a promo on at the moment which says 10% off all PAYG mobiles)

Bought it (at a different store), said to the checkout girl, 'does that include my 10% discount?' (knowing it didn't) She said i'll just check...

Comes back 10 minutes later, and says, oh sorry, we had an issue with that phone, but i'll give you your 10% back (£6.99)

So I said to her... you needn't bother, i'll have the whole lot back thanks, as this is your refund policy. She said.. NO. We dont do it on high value stuff, to which I said.. get me the manager!

She comes back with no manager, saying he's in a meeting, and has told her to give me the full amount on this occassion! ha ha! I knew I wouldn't leave without my money and the phone!

so sure enough, I left with my refund slip, and new mobile! Thank you Tesco! £79.99 for nowt!

Clasics

This should be in the Tesco Misprices thread.

thegoon

so if i see an xbox with the £20 off poster up i should buy them both (360 and gotw) and then say what at customer services? cos its a lot for me to be out of pocket for weeks if i have to go to head office?

Clasics

Constantine wrote:

Meat - believe it or not - is a high risk theft area. The value of a large joint is as high as a bottle of spirits, yet without any of the security that drink attracts. Easy pickings for your local drug addicts for selling down the pub (after its been smuggled out down their trousers....seen it done a number of times :eek: )

:eek: Bloody hell. I think the Govt should re-educate these drug addicts and teach them that with a bit of thought, there really is no need to stuff a freezing cold bit of meat down your keks in order to be able to walk out of Tesco without paying for it! :rolleyes: