Tesco misprice discussion area part 11

shoperholicnot

Congrats Taxiphil!! but wow HOW did you manage that?! Are Tescos shaking in their massive boots?

marymilkmaid

eagles wrote:

NOW THE MOBILE PHONES
tried this in 3 stores the reason why some of the phones are in white is because ther ARE NOT part of the promotion. i got two phones in one store and failed in the other 2 stores, it was finally explained with reason to me in the last store.

the 10% off all "pay as you go" mobile phone, the words "pay as you go" are the tesco emblem for there own tesco mobile one's. so the others are not included some of the other phones are reduced but not all at 10% As this was misleading i was offered the 10% back the phones but had to decline the offer (saying, i felt i was being fobbed off) so you might get lucky but unfortunatley it actually isn't a misprice. !$"&&*&£$&*()() it annoyed me too but hey win some lose

thank me if this helps you understand it all

SORRY I KNOW ITS OFF THREAD BUT................

Why do you ask for people to thank you?

MSE users will thank you if they want or you help them but if you ask they wont - its so not needed

We are all here to help each other

thegoon

i dot ge what the big thing about thanks is? do you wina prize at the end of the year or something?

MyUserNamesTaken

eagles wrote:

NOW THE MOBILE PHONES
tried this in 3 stores the reason why some of the phones are in white is because ther ARE NOT part of the promotion. i got two phones in one store and failed in the other 2 stores, it was finally explained with reason to me in the last store.

the 10% off all "pay as you go" mobile phone, the words "pay as you go" are the tesco emblem for there own tesco mobile one's. so the others are not included some of the other phones are reduced but not all at 10% As this was misleading i was offered the 10% back the phones but had to decline the offer (saying, i felt i was being fobbed off) so you might get lucky but unfortunatley it actually isn't a misprice. !$"&&*&£$&*()() it annoyed me too but hey win some lose

thank me if this helps you understand it all

If the labels and POS are misleading, then an offence has been committed under the Consumer Protection Act. It's about time Tesco took more care in the wording of their POS. POS must be clear and unambiguous. Saying to a customer after a purchase "Ah, but you bought the wrong phone - it's not in the offer" isn't good enough. If the POS indicated it's only Tesco Mobile phones, then that is fine. However, if the POS says 10% off all PAYG mobile phones, then it isn't clear which phones/network are in the offer. With this in mind, I'd say that any purchase based on the POS that does not bring about a discount is an overcharge.

Eagles, if the store agreed with you that the POS was misleading, they should have R&Red the phones.

Clasics

eagles wrote:

NOW THE MOBILE PHONES
tried this in 3 stores the reason why some of the phones are in white is because ther ARE NOT part of the promotion. i got two phones in one store and failed in the other 2 stores, it was finally explained with reason to me in the last store.

the 10% off all "pay as you go" mobile phone, the words "pay as you go" are the tesco emblem for there own tesco mobile one's. so the others are not included some of the other phones are reduced but not all at 10% As this was misleading i was offered the 10% back the phones but had to decline the offer (saying, i felt i was being fobbed off) so you might get lucky but unfortunatley it actually isn't a misprice. !$"&&*&£$&*()() it annoyed me too but hey win some lose

thank me if this helps you understand it all

You were definitely fobbed off! Utter ^&^%$£"$ what they were telling you, I'm afraid. Pay as you go is a generic term for phones that are NOT on contract!

biglugs

Presumably TaxiPhil and others will have their bans overturned because when you are making £1.1bn profit in 6 months you don't want any scrutiny from regulators and politicians about your "sharp" business practices.
If the press picked up on this story properly (as any good sunday paper would) it would make a great investigate piece. i.e. Tesco are ripping off the consumer to the tune of billions of profit and anyone who complains about illegal overpricing is immediately banned from all stores nationwide! Makes a great tabloid story, or even better broadsheet piece.

shoperholicnot

yep, the Press involved = very dodgy ground for Tesco

sueh6

Whilst trying to find some R&Rs last night I noticed that Tesco have now put several signs up around the fresh meat area saying "CCTV is in operation in this area to protect our customers, staff and stock" (they were not there last week when I had a couple of successful refunds). Protect them from what I might ask? Paying the correct price? If only Mr T would charge the correct price then there would never be any R&Rs, would there??

Sue

ma6jrp

eagles wrote:

NOW THE MOBILE PHONES
tried this in 3 stores the reason why some of the phones are in white is because ther ARE NOT part of the promotion. i got two phones in one store and failed in the other 2 stores, it was finally explained with reason to me in the last store.

the 10% off all "pay as you go" mobile phone, the words "pay as you go" are the tesco emblem for there own tesco mobile one's. so the others are not included some of the other phones are reduced but not all at 10% As this was misleading i was offered the 10% back the phones but had to decline the offer (saying, i felt i was being fobbed off) so you might get lucky but unfortunatley it actually isn't a misprice. !$"&&*&£$&*()() it annoyed me too but hey win some lose

thank me if this helps you understand it all

There is also a leaflet that goes with the 10% prromotion on all pay as you go phones. If you look on the back this includes phones from all networks. I think Tesco have just used there logo for the posters. There is also more detailed T&Cs on the leaflet and its does not state that it only applies to Tesco phones.

Bookworm63

Edindevon wrote:

The OP was charged £6.56 for the chocolates and then a multisave discount of 56p was applied, so he ended up paying £6.00 for them. The CS person presumably didn't take into account that the discount of 56p had been applied, so refunded him £6.56, which was 56p too much.

I've noticed this on a couple of multibuy refunds. I don't think the multisaves are automatically deducted at the till on a refund (possibly as you could have bought the products before the multisave was valid) - so it's pot luck whether the CS assistant gives you the correct amount or not. Fortunately for me, I've been given more