Sports direct Vent

narins

I went in to sports direct two days ago. Brought a paid of Nikes for £39.99 i wore them for a day and i went to put them on this morning and was walking around the house got some breakfast etc

I started to notice a sharp aching feeling in my foot
i had breakfast removed the shoe and my foot felt better
on closer inspection i could see that the side of the shoe was coming a part and sticking in the side of my foot.

I returned them to sports direct and the lady at the tills said that she would issue a refund and that the shoes where faulty
but she had to get the manager to authorize it
so she called the manager over the radio and the manager came
but refused to exhance or refund the item. The lady on the till looked as shocked as i did.

All the manager did to inspect the shoe was rub her two fingers along the side of it and then said "This shoe has been heavily worn as if to say that i have worn the shoe so much that i broke it"

I was gob smacked. out of the years iv been shopping there this is the first pair of shoes that have been faulty the others i had brought in the past latested 6 - 8 months.

I had walked in the new shoes about half a mile. I was seeing red when she refused to do anything about it and insinuated that i was trying to dupe them out of a pair of shoes.

I recored the inncident on my phone. I do not know where i stand.
If i could do a charge back on my credit card or dispute the transaction as when you pay for things by credit card they are protected?.

I have been to trading standards about retailers in the past all they say is to write to the head office which seems a waste of time since you get tared with the same brush.

i had to go elsewhere and buy a cheap pair of lonsdale because having these faulty nikes left me without any wearable shoes :mad:

geordieracer

So first of all the girl agreed with you then you claim she didnt..

Fat Mike doesnt care too much but you should have had a replacement pair.

narins

The lady who served me agreed with me and wanted to issue a refund but the manager "also a lady but a different lady" did not agree
and refused the refund. The first lady needed the manager to authorise the refund"

geordieracer

narins wrote: »

The lady who served me agreed with me and wanted to issue a refund but the manager "also a lady but a different lady" did not agree
and refused the refund. The first lady needed the manager to authorise the refund"

Too many ladies - I like.


they should replace your trainers

narins

geordieracer wrote: »

Too many ladies - I like.


they should replace your trainers

I agree and so did the first member of staff. Lord knows how i get them replaced.

standing there and asking for it does not do the job because the manager is not a very nice to the customer at all.

If i knew sports direct was that bad i would never have been a customer there. After a quick google search i see many other unhappy customers at sports direct.

same old story. Person buys shoes ,shoes hurt person , person returns shoes ,store tells them where to do and they walk out without a exchange or refund

I should have gone to nike directly and brought them. I am sure nike would not be like that.

Googlewhacker

I found it interesting you felt the need to record it on your phone in the first place? Were you there with it in hand recording her action on the shoe (I'm guessing not and it was only the vocals).

Write a letter to the Head Office stating the facts and what you tried to do to get it remedied and go from there.

narins

Googlewhacker wrote: »

I found it interesting you felt the need to record it on your phone in the first place? Were you there with it in hand recording her action on the shoe (I'm guessing not and it was only the vocals).

Write a letter to the Head Office stating the facts and what you tried to do to get it remedied and go from there.

I record every situation like that for my review site. Not certain what it caught its a wide angle lens and it was pointed right at her

i just sick of shops walking over people when they spent good money in their stores.

I emailed head office just got to wait. I asked that they call me asap either way i am phoning them up on monday

geordieracer

narins wrote: »

I record every situation like that for my review site. Not certain what it caught its a wide angle lens and it was pointed right at her

i just sick of shops walking over people when they spent good money in their stores.

I emailed head office just got to wait. I asked that they call me asap either way i am phoning them up on monday

Are you aware of the legality of recording people without their prior knowledge?

narins

geordieracer wrote: »

Are you aware of the legality of recording people without their prior knowledge?

I am fully aware of the law thank you.

geordieracer

narins wrote: »

I am fully aware of the law thank you.

Good.. That means you have broken the law yourself.:beer:

narins

geordieracer wrote: »

Good.. That means you have broken the law yourself.:beer:

Yep So do the many other users who post hidden camera videos on the net

besides the point. they should not go around treaing customers poorly.

I am so angry i could go and trash their store "just anger talking"

£40 is not something you want to lose for a pair of shoes that cause you pain.