My Item Stolen From Repair Shop - What can I do?

djsnakehipschris

BigLee_24 wrote: »

What is the item?

It's a Pioneer CDJ1000 MK1. It was my baby, had it for 8 years

Vomityspice

djsnakehipschris wrote: »

Hi Vomity spice,

I have done as you have said, but they refused the recorded delivery letter and it was returned to me!! What should I do now... start proceedings or try again?

Thanks again for your help

Chris

As PinkShoes has suggested, simply send a normal letter but keep a 'proof of sending'. That way, if they deny receipt, you can counter with your COP.

So, send letter by normal post (or if you feel brave enough there is nothing topping you personally delivering your letter), and wait the 14 days. If they don't respond then issue your claim. I suspect they might be quicker to respond once they receive their summons.....

Don't be put off, they are hoping you will give up.

barneygumble

Technically it has been lost whilst in their care, so it should be a simple claim on their insurance policy.

djsnakehipschris

barneygumble wrote: »

Technically it has been lost whilst in their care, so it should be a simple claim on their insurance policy.

So you would think.... :mad: As you can see from the thread above, I feel I have been really messed around

Vomityspice

barneygumble wrote: »

Technically it has been lost whilst in their care, so it should be a simple claim on their insurance policy.

You are not a party to their insurance!

If they have insurance (and you don't know that they do!), it would be for them to make a claim against this (Note that their insurer may well refuse their claim because it does not appear they took any care of your property (get out clause 101))

Also, the insurance 'adjuster' will do their best to minimise the claim (assuming they accept it). This is not your problem. Send your letter before action and then make your claim. You do not want to become involved with their insurance claim otherwise you will be waiting 18 months for your money, and get half back what your item is worth.

djsnakehipschris

The letter was served by hand this morning. I wait with baited breath, but I'm not holding out any hope of a response within 14 days, I am certain I will have to pursue them through the courts. I will keep you posted.

Thank you to all that helped and contributed to the thread

Chris

mjgreen60

I know that you have managed to deliver the letter now, but would have been amusing to put the letter in a box that looks like it should contain some sort of electricals (eg a Sony box or similar) then send that recorded, sure they wouldn't have refused delivery of that!!

Only problem with hand delivering the letter is that there is no proof that it was ever sent! They could deny receiving it and you would have no come back.

Hope they pull their fingers out of their behinds and sort it for you.

mj

djsnakehipschris

mjgreen60 wrote: »

I know that you have managed to deliver the letter now, but would have been amusing to put the letter in a box that looks like it should contain some sort of electricals (eg a Sony box or similar) then send that recorded, sure they wouldn't have refused delivery of that!!

Only problem with hand delivering the letter is that there is no proof that it was ever sent! They could deny receiving it and you would have no come back.

Hope they pull their fingers out of their behinds and sort it for you.

mj

haha that would have been good!!

Just to cover all angles I have also sent them a letter with proof of posting, saying I have hand delivered a letter and I am following that up to ensure you have all the information.

djsnakehipschris

Hi guys,

Here's the latest update. They have rejected my claim letter saying that i have listed the more recent version for comparison (the MK2 not MK1) and disputed the amount of depoists paid. They offered me £250 which is way below what I want. I spoken to consumer direct who advised that I should write to them rejecting their offer. So here's what I have drafted:

Thank you for your correspondence regarding the above matter. I am writing to you to reject your offer.


Firstly, your comments that the items I have listed are for CDJ1000 MKII’s is incorrect. As can be clearly seen in some of the item titles (such as PIONEER CDJ 1000 MK I), item descriptions and images located in the item listings, they are clearly CDJ1000 MK1s.



[FONT=&quot]
[/FONT] Item Title

Item number

Condition

Buy it Now Price

1 x PIONEER CDJ 1000 MINT CONDITION LEADS CDJ1000

320587713780

Used

£469.99

Pioneer CDJ 1000 cd player / mixer

280559272095

Used

£450.00

1 x PIONEER CDJ 1000 MINT CONDITION LEADS CDJ1000

320587714294

Used

£469.99

PIONEER CDJ 1000 MK I

110583426300

Used

£450.00

Secondly your comments regarding the receipt are also not true. £80 deposits were paid. This is the same style receipt that was issued when my Technics SL1210 MKII turntables were brought in for in for repair.


All of the information above will be provided in any claim details submitted to the court should we not agree a valuation.

Yours faithfully,


If you have any suggestions on rewording they would be greatly appreciated!!

Thanks again.

ampersand

Isn't this just giving them more wriggle-room? Proceed with your Claim.

I suspect vomityspice will be along to say Go Ahead too. Engaging with these people is sapping - you don't need it.

Don't digress from your stated path of action.