Self-scan supermarkets - arggggh

WhiteHorse

I find that these machines stop working so often, going to a till with a real person is often much faster. These machines seem to generate a great deal of frustration and ill-will.

Retailers take note.

Money_User

WhiteHorse wrote: »

Retailers take note.

Yeah but your not the only person in the world. Many others get on fine as has already been mentioned in this thread!

POPPYOSCAR

Money_User wrote: »

Yeah but your not the only person in the world. Many others get on fine as has already been mentioned in this thread!

I like them personally(despite leaving my shopping behind once!!) but they do go wrong quite a lot. I have often had this conversation with an exasperated SA in Tesco who was going from one to the other continually and who was fed up with them.

Money_User

POPPYOSCAR wrote: »

I like them personally(despite leaving my shopping behind once!!) but they do go wrong quite a lot. I have often had this conversation with an exasperated SA in Tesco who was fed up with going from one to the other continually and who was fed up with them.

Yeah but I bet that was with explaining to people who have the machine saying "please put item in bagging area" who have the item in their hand looking like the machine is talking to them in Swahili!

Skeksis

DCFC79 wrote: »

ive seen a guy have a go at 1 machine as he was trying to put his money in the machine but it was a card only till which he didnt see

I saw one in my local Asda a few weeks ago that had the screen smashed too bits, someone had put tape round it similar to the 'Police Line - Do Not Cross' stuff, I had to have a chuckle to myself!

Skeksis

I have left cashback money in the dispenser and also found some that had been left behind, I think I'm about even on that score!

mirrorimage0

i love the shop and scan at tesco where youcan pack your bags as you go, not really had any problems, only when there is people in front whoclearlyhave no idea what they are doing, but i guess everyone has to learn somewhere. the only issue ive had really was this week whe i popped in on the way home from somewere else and didnt have my bags in the car. it was a nightmare trying to find some instore,really peed me off when on leaving the store there was big sign qouting how many carrier bags the had saved this month lol its cause they didnt bloody order any

Kilty_2

Skeksis wrote: »

I have left cashback money in the dispenser and also found some that had been left behind, I think I'm about even on that score!

Any of them I've seen continually beep to let you know there's cash still there....

Not got a problem with them personally and prefer to use them when I'm only buying a couple of things.

thelawnet

Money_User wrote: »

What did you want it to do use discression? It's a machine not a person!

If you don't understand how machines work don't use them!

I do understand how machines work - I am a computer programmer.

That said, I'm not necessarily going to remember that while the self-scan in Boots lets me 'skip bagging', the one in Sainsburys does not, and moreover the fact that one store has its machines designed to treat like me a criminal when other stores do not makes me feel pretty irritated when I'm in that shop.

I understand that machines only do what they are programmed to do, and in this case (a) the supermarket management has closed down nearly all of the staffed tills, replacing them with self-scan, and (b) the supermarket management has decided to make the tills unnecessarily annoying to me as a customer, in both cases nothing to do with the machine, and everything to do with bad management decisions.

Money_User

thelawnet wrote: »

in both cases nothing to do with the machine, and everything to do with bad management decisions.

It doesn't mean it's a bad decision just because you don't like it. Everyone else may well be fine. You're just a drop in the ocean, if you don't like the way one place is ran go to another.

I always read yeah but if Tesco/Asda/Sainsburys to this to all their customers they'll close down but this never seems to happen to the big Supermarkets does it! So maybe the decision isn't as bad as you think.