Self-scan supermarkets - arggggh

4743hudsonj

thelawnet wrote: »

No, you scan as you shop - while it goes into the basket, and there's some sort of logic programmed into the system that dictates when (not every time, but sometimes) you will have to empty your full trolley of shopping onto the conveyor belt and have it rescanned by the staff.

After reading that 3 times it still didn't make much sense. Care to re-phrase .....

gordikin

4743hudsonj wrote: »

After reading that 3 times it still didn't make much sense. Care to re-phrase .....

The scanner randomly decides you have to have the shopping rescannned manually...I guess it's for security reasons?

JulieGeorgiana

My local Sainsbury's had 4 of these self scan checkouts... they now have 12... plus three little ones near the sandwiches!!!

I went to Tesco's today... I thought I sa a checkout open and asked if it was being opened... Manager told me oh you don;t have much... you should use our self scan!

I said... NOPE!

And walked to the open checkout!

Ps. The checkout was two down... the self scan was full and a lot further away!

Blah!

I like technology... but I hate self scan!!

lae150

I think they are great. Me and me small trolley go through them every week in Sainsburys and i have plenty of space for 3 bags and i don't have to load stuff on the conveyor belt and pack at the same time as i do at a till.

Pound

I used a self-scan in Sainsbury's to buy a 16 pack of batteries. As I started scanning an employee approached and stood about a metre away and stared at me the whole time I was using it. At the end of the transaction no receipt came out, as I put my hand in the slot feeling for the receipt the employee scurried away.

Nilrem

I've got a love/hate relationship with self service tills.

I love the ones in my Local Tesco's, they work reliably and it's much faster having the option of going through them now (where they used to have 3 or 4 till positions open out of about 20 much of the time, they now might have one less but 6 self service tills).

I hate the ones in my local Morrisons, every time I use them I end up doing the till hokey kokey
put the item in
take the unexpected item out
put the item back in
take the unexpected item out
get a member of staff to sort it all out...
put the item in
take the unexpected item out
put the item back in
take the unexpected item out
Now you want to scream and shout.

One day i'm going to put my left foot in it...;)

I think they are either seriously screwed up, or cannot cope with someone actually putting things through at a reasonable speed, last time I used them I had about 15 items and after the sixth time the assistant (who had been stood watching) had to come over to sort it out I think he turned off the warnings on that till or something.

bosseyed

I don't see whats so tricky about these.

Press start
Scan item
Put on scales at end, preferrably in a bag.
Finsh and pay

Easy, surely? The amount of people I see flinging stuff around and waving loaves of bread ineffectually at the scanner before chucking it in the bagging area in disgust and then being ticked off by the machine and then falling to their knees and weeping with frustration.

Just take your time, scan then place, scan then place. Easy peasy, works fine every time. Although once I did have to wait to be age checked to buy an Easter Card from Asda. No idea why, it had rabbits on the front not pornography.

Pound

I think I'm going to boycott self-serve tills. Went in today and used one for a few items, scanned my rice and put it in the bag. It came up "Checking weight" and then "please wait for assistance".

I waited for what seemed like ages before deciding to abort and move to another self-serve. Just as I was doing that the till then updated to show my rice had scanned so I put it back in the bag.

But then it started complaining about an "unexpected item, remove item before continuing". I removed the item but the till display didn't change and continued to show me a repeating animation of a woman taking an item out of a bag.

Eventually someone came and let me continue and I managed to scan the rest of my items. The fun part was when I came to pay, the pad wouldn't read my card at first. When I tried to take it out it came up with "Checking card" even though the card was in my hand and when I put it back in it asked me to insert my card even though it was already inserted.

I'm not sure the amount of stress involved in using these things is worth the time saved, that is, if you do save any time after waiting for an assistant to scan their card. I seem to have problems every time I use them.

BlueAngelCV

MrsHoneybun wrote: »

Generally I hate them ,but in M+S they allow me to use carrier bags without being ripped off 10p for them

That's theft. The bags cost 10p. The tills ask you if you have used any. If you say no when you have then you are stealing.

dizziblonde

I refuse to use them when at all possible - they're an excuse to run people out of jobs (and they're irritating as hell).

Local Tesco has already pulled all checkout staff on the late night shifts expecting you to use the self-serves... fine, but I used to like to do my full weekly shop late night since it was the least eyepokingly annoying time of the day - no way am I scanning all THAT through them. Local library's got rid of half their staff to replace them with self-serve robotic librarians and I feel really sorry for the Asda opticians girls who have their work section right next to the self serves (that Asda have set to yell at you) and have to spend the entire day listening to "UNEXPECTED ITEM IN BAGGING AREA" ...and people subsequently insulting them saying "yes, that's.... a bag... you didn't expect that did you?!"

When I am forced to use them I argue back at them.