Has anyone ever successfully received a refund from the TrainLine.com?

LeanneR

Have advanced tickets booked for this weekend through Trainline but can't travel anymore due to a family bereavement.

We've been told that they can't refund the tickets and it's going to cost us £40 to have the dates changed.

I understand that these tickets are usually non-refundable but surely to god they should make exceptions for circumstances like this?

Crooks indeed.

wealdroam

LeanneR wrote: »

Crooks indeed.

Hardly.

Those were the terms you agreed to, in return for bargain tickets.

dzug1

LeanneR wrote: »

Have advanced tickets booked for this weekend through Trainline but can't travel anymore due to a family bereavement.

We've been told that they can't refund the tickets and it's going to cost us £40 to have the dates changed.

I understand that these tickets are usually non-refundable but surely to god they should make exceptions for circumstances like this?

Crooks indeed.

Why can't you claim on the insurance that thetraveline sold you when you bought the tickets? £1 a head.

To describe them as 'crooks' is just laughable.