carphone warehouse glitch

arushofblood

btw, thanks matto

arushofblood

F'cking joke ( I don't normally swear so much ) Just re-called HO to get them to authorise my store to refund me today, the guy who's dealing with me hasn't heard of the two people who have previously dealt with me and he's now saying that I CANT return the phone to my store now, it has to be collected by courier !!!!!!!!!!!

arushofblood

Meanwhile I'm on hold and losing MORE money !!!

arushofblood

Can you believe I am now actually in tears speaking to ANOTHER Customer Care assistant ?! This really isn't on....

coolio_2

i went into the store, after pushing my point they agreed to refund me, less the £10 topup. They dont have the option at all on their system to refund the top up. !!!!!!

arushofblood

On hold yet again....

arushofblood

Too exhausted to celebrate but I'm on hold again whilst this guy rings my local store, gives them a bolloking and demands they refund me !

ms01ma_2

arushofblood wrote:

Too exhausted to celebrate but I'm on hold again whilst this guy rings my local store, gives them a bolloking and demands they refund me !

what has this cost you in phone charges

http://www.cpwplc.com/cpw/media/press/2006/2006-03-17/ - yeah right

arushofblood

F'ck knows ! Just can't afford to put the phone down as it seems I can never speak to the same person twice, despit me giving them names !!

Aparently all conversations are logged and timed so I shall advise them of that in my letter of complaint....

arushofblood

Result !!! ( Well, apart from the letter of complaint and compensation for the grief and hassle ! ) I can take the phone to my local store either today or tomorrow and the manager will refund me !! Apparently, my local store should have received and read an email sent from HO ages ago stating that they could now refund items bought online. The staff were obviously too busy verbally abusing their customers !!!

My manic depression has kicked in big time ..... Off for a cuppa and a lie down so that I can feel my best when I strut into my local store tomorrow and sarcastically ask for my refund ! Will make sure I have a similar smirk on my face like the sales assistant from the other day and may even take security in with me