carphone warehouse glitch

Mandles

I cancelled mine using that freepphone number(they were totally rubbish) and it has now turned up ! grrr! its a pink one and i could easily flog it for more money than i got it for but has it put me under some sort of contract with them? e.g £10 a month top up? and can you unlock these phones?

arushofblood

Never, ever, ever again will I purchase anything from this company !

An hour and a half, second visit to my local store today ! I only wanted to return an item and have a refund as they didn't send me what I had ordered !! After all this wasted time, they still haven't managed to sort out how I can return the item and get the refund without ME having to pay over £6 Royal Mil Delivery charge !!!! The last option HO offered me was for me to post the item back to them at approx £6 cost and for them to issue me with a credit note of that value to spend in their store !!! Not f'cking likely !! I told them I'd no wish to ever walk in their store ever again, let alone spend any money on their products !!

Now, I'm just a wee girlie but they even threatened me with pointed fingers that they would call security to remove me from the store if I didn't stop arguing with them !! !!!!!! !!! I'M SO F'CKING ANGRY !!!

How the f'ck was I suppose to sort the return/refund if the company themselves couldn't work out a way to achieve this between them !

Great, a day tomorrow ringing 0870 numbers and arguing the toss again with f'cking incompetent sales staff !!!!!!!

And..... relax....

withabix

Email your complaints to their Chief Executive, Charles Dunstone.

cdunstone@cpw.co.uk

Whilst I doubt he actually reads emails personally, we can happily fill the inbox of whoever does!

arushofblood

Thx withabix I shall do just that

coolio_2

so how am i supposed to return this? their behavioue sounds atrocious arushofblood

jammy123

I sent mine yesterday by royalmail special deliver.
This was the only way they said i could get my refund as i refused to travel 30 miles to there nearest shop.
The man was the rudest customer service i have ever spoken to.
When i asked why i should pay for there mistake (meaning the cost of postage)
He said we are the ones who are paying by putting up with flak by rude customers for days.
I also asked why it would take 14 days to refund my money and he replyed by saying were doing you a favour,our website says 30days.
I would never ever use them again...... even if it was the grabbit of the year.

fad1211

I can confirm the company is totally crap, the worst customer service I have ever come accross. Just as well, I cancelled before they despatched, but still awaiting refund. I, another one, will never ever buy again from these **********!!!

arushofblood

Am 'holding' on an 0870 number as I type The guy who's trying to sort this for me seems quite helpful ( praise the Lord ! ) Surprise, surprise, apparently there is no record of their threatening behaviour towards me on my customer notes !!!! Totally unbelievable.....

arushofblood

Over 2 hours stood arguing in store, more minutes and money than I care to imagine spent on the phone and guess what ?!?! It's been catagorically confirmed to me that I could have simply been refunded my money the first time that I popped into my local store asking to return this item !!!! !!!!!! !!!!

Really, really nice guy to speak to on 0870 0870 168 option 0. The guys name is Aneel.

Ok, it's not yet sorted, I now have to put everything in writing and send to head office because the 7 days distance thingy has now passed so it's not simply ( LOL ) a case of me going back instore to get a refund !!! Bunch of instore !!!!!! !

coolio_2

i only got mine on thursday so i should be ok to return, ill pop in tomorrow, they are a disgrace. we should all send letters of complaint demanding the rest of the order, also contact THEIR local trading standards