carphone warehouse glitch

withabix

Basically I thought I would behave like they do and Take the Proverbial

I got the most amusement from reminding them about their FIVE FUNDAMENTAL LIES (they call them 'RULES') as stated on their corporate website:

1. If we don't look after the customer, someone else will.
2. Nothing is gained by winning an argument but losing a customer.
3. Always deliver what we promise. If in doubt, under promise and over deliver.
4. Always treat customers as we ourselves would like to be treated.
5. The reputation of the whole company is in the hands of each individual.

withabix

withabix wrote:

Well, I received my £27.95 refund one month after I returned the V220.

No sign of my other £10 for the Vodaphone airtime credit, so I wrote Clifford Dunstone (CEO) a letter (marked Private - Addressee Only) stating that if I did not receive my £10 within 7 days, their debt to me would increase by £1 per day and that I would also charge them £25 per letter for each subsequent letter I had to send them to remind them.

This letter was evidently ignored, so I wrote them a further letter, basically indicating that their debt to me had increased to £60 as they had accepted my Terms & Conditions by default as they had not replied to my previous letter.

OBVIOUSLY not much chance of receiving this amount from them for the original £10 outstanding refund, BUT they have just phoned me to advise that a cheque for £30 will be with me in the next two weeks!

RESULT

OK, they LIED again!!!

Well, I have finally received my cheques - two cheques for £15 each in separate envelopes on the same day!! Received them on 23rd December, so not quite the two weeks they stated!!

SO, I CAN NOW CONFIRM THAT CARPHONE WAREHOUSE ARE THE BEST COMPANY IN THE WORLD AND EVERYONE SHOULD BUY FROM THEM!

Oops...they've got me telling lies now

'Carphone Warehouse - Avoid Like The Plague'